Mcdonalds new ordering system

[FiF]

snuffy said:

I'm amazed when I think back to the number of McDs, BKs and KFCs I used to have. It must have been 2 or 3 a week (I don't mean of each), but now it's more like 1 every 2 or 3 years. I can't say I miss them either.

And, from what people are saying, service is not very slow; surely the whole point of fast-food is that it's fast. If it's not fast, what's the point of it ?

Precisely. At the earlier time I was talking about we were doing regular runs between Worcestershire and South Yorks, must have been 7/8 years ago now having thought about it some more. Donington was a reasonable stopping point for us and dog having a break for a pee, and at that time BK had a particular special on. We'd have this every week on one of the directions of travel dependent on timing. (Closest thing to it now is the current Steakhouse Crispy Chicken but on the long toasted sesame bun rather than brioche. The ingredients were far superior and the caramelised onions were actually crispy and caramelised properly not the mixture of raw onion rings and some that had been flashed in a pan with the current offering. So 7.99 for something very substandard.)

Not busy, took 20 mins wait from getting the receipt from the order machine to eventually being served. Ignoring the delivery bods, there was only one order served before ours, and that had been ordered before we walked in. Not many cars on drive through, Christ knows how they manage if actually busy, though it does perhaps explain the long queues for drive through whenever I drive past.

[snuffy]

FiF said:

Not busy, took 20 mins wait from getting the receipt from the order machine to eventually being served. Ignoring the delivery bods, there was only one order served before ours, and that had been ordered before we walked in. Not many cars on drive through, Christ knows how they manage if actually busy, though it does perhaps explain the long queues for drive through whenever I drive past.

Sometimes, mind you, the opposite is true; i.e. when it's busy they are just churning out food that they know will be sold very quickly. But when it's not busy, they cook to order.

Having said that, everything I'm reading on this thread, just puts me off even more from bothering with McDs, BK etc.

[RayDonovan]

Problem is, McDonald's used to be quick and cheap - that was part of the attraction. If it's now 'expensive' and poor, slow service then what's the point?

[BrabusMog]

I just had an email about a £1.49 quarter pounder with cheese tomorrow, so I’ll be braving the drive thru for the first time in a long time. I’ll probably team it up with 5 selects

[eve.corneli]

I never order food at McDonald's, but always eat at a cafe, I like this atmosphere

[b0rk]

RayDonovan said:

Problem is, McDonald's used to be quick and cheap - that was part of the attraction. If it's now 'expensive' and poor, slow service then what's the point?

If your ordering by app for delivery the cheap and quick bits are surely not that important. The difference between a location that’s on it service wise and one that isn’t is probably only an extra 10mins on a delivery that’s 25 to 45mins anyway.

The issue come problem is having to deal with two types of customer, those on site that are or where not used to waiting expecting cheap and quick and app delivery drivers.

[Motoring12345]

RayDonovan said:

Problem is, McDonald's used to be quick and cheap - that was part of the attraction. If it's now 'expensive' and poor, slow service then what's the point?

They're still the cheapest big chain fast food joint. stty chicken shops charge more for a meal these days.

[C3ntaur2084]

We had 3x double quarters, 20 nuggets, fries, shakes etc from the Dorchester restaurant.

Awful parking, busy, but all freshly cooked food that couldn’t be faulted.

One small issue, what’s happened to the bbq sauce? Appears the recipe has changed, it wasn’t very nice at all.

[craigjm]

C3ntaur2084 said:

One small issue, what’s happened to the bbq sauce? Appears the recipe has changed, it wasn’t very nice at all.

Probably the same as what happened to the tomato sauce. They can’t use Heinz these days so have to source it elsewhere. The ketchup is mega sweet

[FiF]

b0rk said:

RayDonovan said:

Problem is, McDonald's used to be quick and cheap - that was part of the attraction. If it's now 'expensive' and poor, slow service then what's the point?

If your ordering by app for delivery the cheap and quick bits are surely not that important. The difference between a location that’s on it service wise and one that isn’t is probably only an extra 10mins on a delivery that’s 25 to 45mins anyway.

The issue come problem is having to deal with two types of customer, those on site that are or where not used to waiting expecting cheap and quick and app delivery drivers.

That's a fair point actually. If you're in the turn up in person and order category you don't see the orders coming in via the app. Which means a place that looks quiet is in reality fairly busy.

But agreed, they need to manage and merge the various queues, customers ordering in person and waiting, drive through, ordered via app for collection later, and deliveries better than they do. Seemed all a bit haphazard.

[MBVitoria]

I made the mistake of calling at the MD drive through at Chirk / Halton yesterday. Waited about 15 mins for my fairly simple order of a big mac meal and nugget meal for the kid.

No major dramas for us, but the place was so ram packed it just wasn't a pleasant experience and I regretted not getting takeaway and eating in the car.

The family next to us on the other hand were in the midst of a full blown meltdown, parents shouting / swearing at the kids and lots of complaining about how long their order was taking. Was v glad to get out of there.

As others have said, I have no doubt MD's head office are aware of the issue but at the moment the customer experience is awful.

[TikTak]

FiF said:

b0rk said:

RayDonovan said:

Problem is, McDonald's used to be quick and cheap - that was part of the attraction. If it's now 'expensive' and poor, slow service then what's the point?

If your ordering by app for delivery the cheap and quick bits are surely not that important. The difference between a location that’s on it service wise and one that isn’t is probably only an extra 10mins on a delivery that’s 25 to 45mins anyway.

The issue come problem is having to deal with two types of customer, those on site that are or where not used to waiting expecting cheap and quick and app delivery drivers.

That's a fair point actually. If you're in the turn up in person and order category you don't see the orders coming in via the app. Which means a place that looks quiet is in reality fairly busy.

But agreed, they need to manage and merge the various queues, customers ordering in person and waiting, drive through, ordered via app for collection later, and deliveries better than they do. Seemed all a bit haphazard.

tbf you can usually judge by the amount of mopeds and helmeted people lurking around the restaurant.

I mean prices for delivery are outrageous in the whole these days, putting a few quid on each item so on that aspect I agree (Big Mac meal walk in price is £5.29 here, £7.09 delivery)

Ignoring that Uber premium, I think saying Maccies isn't cheap is just wrong, yeah it's not the 90s prices anymore but y'know, inflation. It's still alot cheaper than it's nearest competitors for a typical meal.

It's been almost a decade since you could get a meal in Subway for a fiver, 2 decades for BK. Five Guys, a standard burger alone is well over a tenner with nothing else.

[FiF]

Points to Fish and Chips How much? Thread.

https://www.pistonheads.com/gassing/topic.asp?h=0&...

£29+ for the tat that BK eventually dished up, they can FRO.

[anonymous-user]

RayDonovan said:

Problem is, McDonald's used to be quick and cheap - that was part of the attraction. If it's now 'expensive' and poor, slow service then what's the point?

McDonalds is extremely cheap for what you get.

I don't think anyone can complain about a burger, fries, and a drink for £6.20. Go and order the same from somewhere like Shake Shack, Honest Burgers, Five Guys, Byron, etc, and then come back and try to claim McD's is expensive... As pointed out above, even your average greasy kebab/chicken shop will be way more expensive than McD's for a burger.

But, in some locations, speed is an issue. Despite liking the touch screen thing, I do think you end up standing and waiting for longer than you would in the days of ordering at the counter and the person who serves you gets the food for you.

[theplayingmantis]

snuffy said:

craigjm said:

Rufus Stone said:

craigjm said:

Double sausage and egg muffin meal £5.99. What are you eating for “not far off £10”?

Another double sausage and egg muffin. Totalled £9.28 at the one I use.

So your not far off a tenner breakfast is in reality not far off two breakfasts then

Like on another thread a while ago where someone was claiming their Chinese takeaway for one was 40 quid or whatever. Turned out they had ordered multiple starters and multiple mains, but still managed to insist a meal for one was 40 quid!

That would be me. and as i stated on that post it was intended for leftovers for next days meal too...but being PH context was ignored...and it was a higher end than many here eat no doubt

I wont mention the bill for the monthly mcd's on friday, but report the pepper stack thing is extremely poor.

as for 2 mcmuffins for breakfast, see no issue with that, i think a lot here must leave sedentary lives, those of a robust build who exercise/play sport regularly 2 mcmuffins is perfectly reasonable imo without being a big fat lumps.

edited re. chinese for the completely ignored as ever context.

Edited by theplayingmantis on Tuesday 11th April 13:53

[wyson]

Lord Marylebone said:

McDonalds is extremely cheap for what you get.

I don't think anyone can complain about a burger, fries, and a drink for £6.20. Go and order the same from somewhere like Shake Shack, Honest Burgers, Five Guys, Byron, etc, and then come back and try to claim McD's is expensive... As pointed out above, even your average greasy kebab/chicken shop will be way more expensive than McD's for a burger.

But, in some locations, speed is an issue. Despite liking the touch screen thing, I do think you end up standing and waiting for longer than you would in the days of ordering at the counter and the person who serves you gets the food for you.

I prefer the old system as well before they cooked to order. At my local because they are so overloaded, the quality isn’t consistent anyway. Definitely had more than one cold burger with limp fries that had been sitting under a massive pile of delivery orders. Once the bagged food area is overflowing, they start lining up bags on the counters as well. Its all more than a bit chaotic.

Edited by wyson on Tuesday 11th April 14:09

[craigjm]

wyson said:

Lord Marylebone said:

McDonalds is extremely cheap for what you get.

I don't think anyone can complain about a burger, fries, and a drink for £6.20. Go and order the same from somewhere like Shake Shack, Honest Burgers, Five Guys, Byron, etc, and then come back and try to claim McD's is expensive... As pointed out above, even your average greasy kebab/chicken shop will be way more expensive than McD's for a burger.

But, in some locations, speed is an issue. Despite liking the touch screen thing, I do think you end up standing and waiting for longer than you would in the days of ordering at the counter and the person who serves you gets the food for you.

I prefer the old system as well before they cooked to order. At my local because they are so overloaded, the quality isn’t consistent anyway. Definitely had more than one cold burger with limp fries that had been sitting under a massive pile of delivery orders. Once the bagged food area is overflowing, they start lining up bags on the counters as well. Its all more than a bit chaotic.

Edited by wyson on Tuesday 11th April 14:09

They don’t actually cook to order anyway what they actually do is assemble to order. The new system is not a guarantee that your food will be any hotter. In reality it cuts down on waste as they throw less away than when stuff would have reached its time on the shoots.

[ZedLeg]

Personally I'm shocked that the company who's famous for making a profit by paring costs to the bone is still doing that.

Next you'll be saying Toby Carveries are still serving meat that's somehow dry and sweaty.

[anonymous-user]

theplayingmantis said:

That would be me. and as i stated on that post it was intended for leftovers for next days meal too...but being PH context was ignored...and it was a higher end than many here eat no doubt

I wont mention the bill for the monthly mcd's on friday, but report the pepper stack thing is extremely poor.

as for 2 mcmuffins for breakfast, see no issue with that, i think a lot here must leave sedentary lives, those of a robust build who exercise/play sport regularly 2 mcmuffins is perfectly reasonable imo without being a big fat lumps.

edited re. chinese for the completely ignored as ever context.

You sound like a friend of mine who proudly told me that he spent £14 in Greggs and ate near enough the whole lot in one sitting

On your other point, it is really quite a stretch to suggest that eating 'normal' portions of food must automatically equal some kind of sedentary lifestyle, which of course, it doesn't.

Edited by anonymous-user on Tuesday 11th April 14:48

[chrisga]

First McD's for ages yesterday. Sad to say used to be a regular pre-lockdown but not living near one we've avoided for a while. Since when did they start charging for sauces? Do they all do that now?