Mcdonalds new ordering system

[LeadFarmer]

Greshamst said:

Funk said:

Went into a McDonalds for the first time in ages on the way back from the F1 at Silverstone. I hated the touch-screen ordering system; the last thing I want to do before eating food (by hand) is touch a screen every other person's put their dirty fingers all over... I think I'd only try and visit one with a drive-through now based on that alone.

Use the app, problem solved.

With his knob?

[Funk]

Greshamst said:

Funk said:

Went into a McDonalds for the first time in ages on the way back from the F1 at Silverstone. I hated the touch-screen ordering system; the last thing I want to do before eating food (by hand) is touch a screen every other person's put their dirty fingers all over... I think I'd only try and visit one with a drive-through now based on that alone.

Use the app, problem solved.

For the amount of times I eat a McDonald's I don't want to have to fk about with yet another app.

As I say, I'll either go to one with a drive through or eat somewhere else entirely instead.

[Ham_and_Jam]

Funk said:

For the amount of times I eat a McDonald's I don't want to have to fk about with yet another app.

As I say, I'll either go to one with a drive through or eat somewhere else entirely instead.

I really don’t understand why no one orders at the counter like they use to.

Every time I go in there are queue’s at the drive thru and at the screens inside. I just walk to the till and order there, it’s virtually always empty. Far more efficient, quicker and touch screen free.

[ThunderSpook]

Ham_and_Jam said:

I really don’t understand why no one orders at the counter like they use to.

Every time I go in there are queue’s at the drive thru and at the screens inside. I just walk to the till and order there, it’s virtually always empty. Far more efficient, quicker and touch screen free.

Because when you customise stuff you don’t have to worry if they heard you or not.

[wazztie16]

ThunderSpook said:

Because when you customise stuff you don’t have to worry if they heard you or not.

Just confirm it with the order taker? Takes all of few seconds to do that. Nice and easy.

[monkfish1]

Ham_and_Jam said:

Funk said:

For the amount of times I eat a McDonald's I don't want to have to fk about with yet another app.

As I say, I'll either go to one with a drive through or eat somewhere else entirely instead.

I really don’t understand why no one orders at the counter like they use to.

Every time I go in there are queue’s at the drive thru and at the screens inside. I just walk to the till and order there, it’s virtually always empty. Far more efficient, quicker and touch screen free.

Except when the person behind the counter then tells you to use the machine. Walked out last time.

[The Rotrex Kid]

The app has revolutionised my McDonald’s experience . I would wager that 50% of my orders used to be wrong, since using the app, not a single one.

My local has now reopened and all spaces are numbered so you can click and collect in any space rather than rhe 3/4 they had before that people would sit in and eat their food after getting it

[Don Roque]

Alex L said:

Customer experience is the big drive for McDonalds at the moment. The purpose of the Delivery Kitchens are to remove the couriers from the restaurants while also expanding the delivery radii

They really do need to focus on this immediately if they want to continue as a restaurant rather than just a drive-thru and delivery outlet. McDonald's food has always been best when eaten in the restaurant and they used to be decent places to go. Now there are a number of issues with them. The queue of shouting delivery drivers (often dripping with road film) is one thing. What is it about McDonald's that means even in a nice-ish area, gobby bunches of kids turn up and hang around (often not eating anything). They're an absolute blight. Turn off the free Wi-Fi and put them out on the fking street.

[FiF]

Bear-n said:

I feel slightly qualified to comment as I visit nearly every day (coffee, on my walk)

The Uber eats/whoever element has bksed the experience for anyone arriving on foot - it's absolutely mental at times, and not just weekends. Today at lunchtime was bezerk.

Suggestions that the drivers are uninsured etc though don't sit well with me either - feels a bit racisty, although TBF everything and anyone is totally invisible to them apart from their order number, but they're just trying to earn a stty living...

The fact there are locally typed & printed signs in my local McDonald's asking asking these drivers not to park in the carpark, tells you something's all a bit wrong -"Deliver our food but don't park here to pick it up".

I mean, it's a big car park too. How disrespectful is that?

It's a bonkers situation right now and I feel sorry for everyone involved.

Delivery driver stopped, found to have 26 points, no licence, no insurance and failed a roadside drug test.

Still, it's just a bit racisty apparently.

[monkfish1]

Don Roque said:

Alex L said:

Customer experience is the big drive for McDonalds at the moment. The purpose of the Delivery Kitchens are to remove the couriers from the restaurants while also expanding the delivery radii

They really do need to focus on this immediately if they want to continue as a restaurant rather than just a drive-thru and delivery outlet. McDonald's food has always been best when eaten in the restaurant and they used to be decent places to go. Now there are a number of issues with them. The queue of shouting delivery drivers (often dripping with road film) is one thing. What is it about McDonald's that means even in a nice-ish area, gobby bunches of kids turn up and hang around (often not eating anything). They're an absolute blight. Turn off the free Wi-Fi and put them out on the fking street.

Agreed.

They also appear to be allowing standards to slip. Went into the one in kidderminster in the retail park last week. Filthy doesnt cover it. What a mess. Zero urgency at getting anything served. Certainly the worst ive seen in a long time.

[craigjm]

FiF said:

Bear-n said:

I feel slightly qualified to comment as I visit nearly every day (coffee, on my walk)

The Uber eats/whoever element has bksed the experience for anyone arriving on foot - it's absolutely mental at times, and not just weekends. Today at lunchtime was bezerk.

Suggestions that the drivers are uninsured etc though don't sit well with me either - feels a bit racisty, although TBF everything and anyone is totally invisible to them apart from their order number, but they're just trying to earn a stty living...

The fact there are locally typed & printed signs in my local McDonald's asking asking these drivers not to park in the carpark, tells you something's all a bit wrong -"Deliver our food but don't park here to pick it up".

I mean, it's a big car park too. How disrespectful is that?

It's a bonkers situation right now and I feel sorry for everyone involved.

Delivery driver stopped, found to have 26 points, no licence, no insurance and failed a roadside drug test.

Still, it's just a bit racisty apparently.

That doesnt mean its every driver or even a significant number of the drivers. Their insurance and roadworthiness is an issue for uber eats, just eat, deliveroo or whoever else "employs" them and should be a priority agreed. Some people are suggesting that its a majority though and there is no evidence of that

[FiF]

craigjm said:

That doesnt mean its every driver or even a significant number of the drivers. Their insurance and roadworthiness is an issue for uber eats, just eat, deliveroo or whoever else "employs" them and should be a priority agreed. Some people are suggesting that its a majority though and there is no evidence of that

Well I may have missed it but I don't recall anyone saying it was a majority. I think it was actually suggested to punch the numbers in to see how many might not be fully legal. There was no suggestion of it being a majority. The findings could of course show full compliance, all being taxed, MoT'd, and business insurance in place.

This one, stopped last night, failed on many issues. One thought of this thread.

Maybe Uberliveroo or whoever stipulate certain conditions, they should. Do they? With what checks?Clearly matey who is off to court didn't comply with anything.

[Ouroboros]

went into McDonald for first time in a long time.

The ordering machine was very unresponsive, had to really press buttons and massive lag, then went to print ticket, but couldn't and no chance to see my order number again.

Wasn't bad food but had to wait 10 minutes which is crazy long for fast food, seemed to prioritize the deliver pick ups. Not sure i would go back for a while as food was o.k but other takeaways just offer quicker service for less, which i always thought was Mcds Raison d'etre.

[R56Cooper]

Called at a Maccies yesterday for a nugget meal. Was stood waiting for maybe 5-10 mins. No biggie, it was lunchtime.

In that time, 3 fairly irate people came storming up the counter chasing up orders, one said she'd been waiting 20 minutes on a cheeseburger and coke.

Anyway, got my food and all was fine, the place just seemed a bit frantic and with more complaints than normal.

I do get the impression that the delivery market is really pushing the stores to the limit which is a real shame as whilst I'm not a regular, I do enjoy going there, especially after they transformed their ordering model which IMO really works well.

I know there's at least one Maccies' franchisee who reads this thread, let's hope they get their act together.

[CTO]

monkfish1 said:

Agreed.

They also appear to be allowing standards to slip. Went into the one in kidderminster in the retail park last week. Filthy doesnt cover it. What a mess. Zero urgency at getting anything served. Certainly the worst ive seen in a long time.

For reference; I live near kiddy. That macca's is by far the most consistently sttest branch I have ever been in

[QJumper]

monkfish1 said:

Except when the person behind the counter then tells you to use the machine. Walked out last time.

Tell them you're paying cash.

[b0rk]

FiF said:

Well I may have missed it but I don't recall anyone saying it was a majority. I think it was actually suggested to punch the numbers in to see how many might not be fully legal. There was no suggestion of it being a majority. The findings could of course show full compliance, all being taxed, MoT'd, and business insurance in place.

This one, stopped last night, failed on many issues. One thought of this thread.

Maybe Uberliveroo or whoever stipulate certain conditions, they should. Do they? With what checks?Clearly matey who is off to court didn't comply with anything.

Mate that is currently "between proper jobs" is doing uber eats at the mo, they do apparently have minimum standards a car mustn't be more than 15 years old with no missing external parts. High standards! Valid driving license and insurance including food deliveries for hire/reward is required and validated online before they accept you. All good so to speak, as is he. The money for doing it correctly is rubbish.

Apparently what happens is some drivers after being validated cancel the expensive hire and reward policy as if you've not gone with an Uber insurance partner they have no way of checking that the policy is still in place until next renewal.

The second scam/rouse is a local gang will find someone that agrees to become registered as a driver with a clean license, appropriate car and of course sort out correct insurance. Bank account is then opened in this persons name to receive payments from Uber. The gang then employ other drivers to operate on this persons login, these sub-drivers may not even realise they are not officially "uber" drivers. Details of sub-drivers never disclosed to Uber of course. Tax situation unknown to him (but probably not declared). These sub-drivers are rostered to ensure the login is "on" 24/7, Uber don't apparently consider a login/driver doing 160+ hrs a week a bit strange or impossible. Extra revenue can be had by registering with all the delivery apps operating in the area.

He's been approached by a few to see if he would sell (or rent) his valid login to them.

This second rouse is almost certainly criminal as I'd guess are the people behind it, but its not obvious to me how uber (or the other apps) could stamp it out. Limits on working hours would I'd suspect just see more fake drivers registered. Random spot checks by Uber agents maybe to check that the drivers match those registered? This would of course cost Uber more money on a service that is already loss making. App based delivery drivers probably need some form of registration like Taxi's IHMO.

[98elise]

craigjm said:

Silverage said:

Greshamst said:

McDonalds raising the price of a cheeseburger for the first time in 14 years, from 99p to £1.19.

To be fair it’s quite impressive they’ve been able to keep it the same price for so long.

I had a cheeseburger from what was possibly the busiest McDonalds in the world last week. It was in Orlando, the building had three stories and it was absolute mayhem even at 10:30pm.

Anyway, point of my post is that the cheeseburger was $2.69. My son works in a McDonalds just down the road and he reckoned virtually everything that the US menu had in common with the UK one was more expensive. I’m sure it used to be the opposite.

It did yeah. Fast food stuff was always cheaper in the US in the 90s and 00s

I've been watching quite a few "Americans visiting the UK" YouTube channels recently, and they comment on how cheap fast food is, as well as how cheap our groceries are.

US food was cheap was when the exchange rate was near $2 to £1.

[gareth_r]

Funk said:

Went into a McDonalds for the first time in ages on the way back from the F1 at Silverstone. I hated the touch-screen ordering system; the last thing I want to do before eating food (by hand) is touch a screen every other person's put their dirty fingers all over... I think I'd only try and visit one with a drive-through now based on that alone.

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[Silverage]

There was a sweet spot in McDonalds a couple of years ago, just after they all got the screens to order from and before the McDelivery took off. After several long waits in a row I’ll not go inside one now. At a pinch I’ll use the drive thru as at least the line of cars waiting is a reasonable indication of how many orders are in front of you. Inside you have no idea how many delivery orders are going to be ahead of you.

I’m not a big fan of eating in the car and the stuff doesn’t really travel, so what this boils down to is no McDonalds for me till they sort themselves out.