Do you check your supermarket bills?

[garreth64]

We went to the local supermarket tonight for a few items, and picked up a piece of Salmon at half price for £5.68. Went through the self scan, the OH scanned and I packed.

Checking the bill afterwards, the salmon had registered as £7.47 (which was the per kg price), and not only that, it had gone through twice so we had been charged two lots of £7.47.

Went back to customer service and they agreed it was wrong, but they had trouble refunding as it would scan as £7.47 but would only refund £5.68 Eventually they scanned a packed of mints and refunded us £9.30 manually!

I do normally watch items go through and give the bill a quick scan, but I think I will be more thorough from now on if they can make mistakes that are this large.

[Gaz3376]

Just last night in Sainsburys I was charged full price for a jar of Hellmans mayo that was reduced to £1 from £2.70 ish. I only realised as i didnt have enough cash to pay, as part of a big shop it wouldnt have been noticed.

[DocJock]

My missus religiously checks them.

Occasionally she will find a discrepancy and then say "Oh, it's not worth queueing at customer services for 13p".

[prand]

Not much - my issue is that I regularly get stopped for a rescan (when I do a self scan shop), which means it's all got to be done and repacked all over again. And it's always spot on. Grrr.

[grumbledoak]

I do check if I have bought any special offers/discounts. I cannot remember the last mistake.

[Mobile Chicane]

Works both ways.

A few years ago now, there was clearly some mistake at my local Asda when a half-bottle of champagne which should have scanned at £13.50, scanned at £5.00.

I 'might' have gone back for a few more.

[Rutter]

Checked mine the other week as the scales had played up and we were charged £36 odd for a piece of broccoli, the girl on the till was adamant that was the correct price and weight for a head of broccoli.

[Shaw Tarse]

Do Tesco still do the double refund on goods priced incorrectly?

[Motorrad]

Every single time and if there's a mistake in my favour I'll go and tell them about that as well.

[soad]

Never.
(Butler does the shopping).

[stuartmmcfc]

every single time I go to Morrisons (weekly) there's someone querying their bill at Customer services.
I don't bother cos I'm rolling ion money

[13aines]

Shaw Tarse said:

Do Tesco still do the double refund on goods priced incorrectly?

I think so, it's named double the difference, but my missus wasn't given it for a pricing error recently. Perhaps you have to remind them although you shouldn't have to!

[jinkster]

Having spent around £70 on just random supermarket visit to buy nothing we need. Switched to internet supermarket shopping with Ocado. Good quality food and saved a fortune since as we buy what we need rather than what we see.