sky app not working after new broadband

[hairyben]

hi, used to use the sky+ app on a tablet to control the sky+ box, since swapping the broadband from sky to vodafone the app refuses to see the box on the network, is there something I need to do or is this a sky thing?

[hairyben]

Samsung tab s2 android.

Checked all of that - all settings fine - thanks.

Sky box has ip address showing, sharing on etc

Worked fine right until about the time I changed the main router/bb so *could* be coincidental, both on a remote WAP anyway, but now I always get "cant find compatible sky box on this network"

[hairyben]

varsas said:

Is your new router stopping peer-peer traffic on the network I wonder? Would be a bit odd but no unheard of, can you try pinging* the sky box from a laptop (on the wireless) or something?

• start windows, press <windows key> + r, type 'cmd' in the run dialog box, then in the black box with white writing (command prompt) type 'ping xxx.xxx.xxx.xxx' then <enter> where xxx.xxx.xxx.xxx is the IP address of your sky box....you will either get a reply from the sky box (which means you can talk to it) or something else will happen. If you do not get a reply I suspect your wireless is not allowing peer-peer communications and you need to check the settings on the AP, if you are talking then I'd suspect a firewall somewhere is stopping the ports your sky box is working on.

Edited by varsas on Tuesday 12th September 13:46

thanks, got "request timed out" x4

Everything else on the network is communicating, eg printer, remote hard drive etc.