Developing Comet Nightmare
Discussion
It looks like my new TV has developed a fault. I just spoken to Comet and explained and they said they need to send an Engineer out to it.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
E31Shrew said:
nick heppinstall said:
It looks like my new TV has developed a fault. I just spoken to Comet and explained and they said they need to send an Engineer out to it.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
Tell them its Faulty as New and demand a replacement. Most manufacturers offer new replacements if it fails within 28 days after purchase.I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
The guy on the phone said because it's out of the 28 days they will only offer a repair !!
Googleing Comet it appears that upto 28 days Comet will offer a refund or replacement on a faulty TV.
I purchased my TV on the 28th Aug and reported the fault today on the 24th September.
Thats 28 days.
If the engineer comes on Monday and finds a fault on the TV will this 28 day period still be honoured even though I'm on the 28th Day today ?
Cheers !
I purchased my TV on the 28th Aug and reported the fault today on the 24th September.
Thats 28 days.
If the engineer comes on Monday and finds a fault on the TV will this 28 day period still be honoured even though I'm on the 28th Day today ?
Cheers !
E31Shrew said:
By the way...what TV is it and whats the fault?
<sigh> It's a Samsung. Purchased because it was not only a good deal but the screen looked the most pleasing to my eye at the time.Turned the TV on this morning and the entire screen has a pink cast. It was fine when turned off last night.
This is on the Virgin Box via HDMI and the inbuilt Freeview.
The Xbox via Component looks OK.
I've reset the picture settings but it has made no difference.
If I turn the colour all the way down I'm just left with pink and white.
If I turn the colour all the way down on the Xbox I have proper black and white.
It appears that it's affecting the blacks. White still looks nice and white.
The menu's black is fine too.
The blacks on the 360 are finevia Component.
I would have said it was an HDMI problem if it was not exactly the same using the internal Freeview Tuner.
The best was I can describe it is if you turn all the colour down to 0 so you are in effect watching in black and white it's like watching in Sepia ...
E31Shrew said:
I would've thought so ...We would!
If the store is local to you , why not go down tonight, and get reassurance from them re the 28 day thingy?
Ask to speak to the Customer Services mgr....I would think they dont take to people hanging around the service desk shouting!
I did pop around to the store at dinnertime for exactly that reason. I must have asked them the question 20 times and never had a atraight answer.If the store is local to you , why not go down tonight, and get reassurance from them re the 28 day thingy?
Ask to speak to the Customer Services mgr....I would think they dont take to people hanging around the service desk shouting!
I eventually asked the Manager and even he skirted around it ! Unbelievable really. You had to be their....
Podie said:
Buy from Digital Direct or Sound and Vision in the future is my advice. Brilliant service.
Thanks mate. It was a spur of the moment thing really. You know when you have to have something right now !My logic was if I purchased locally it would be better if a fault developed. Looks like that logic maybe flawed ....
E31Shrew said:
First thing to try is turning all the kit off, disconnect all input cables and turn each one on , one at a time and recheck. Often when the picture has a pink or green glow it is a SCART hanging half out.
Might be an idea also to use different inputs for each bit of kit.
Good luck!
Cheers. Yeah tried that. Only has HDMI. UHF for the Freeview and Component for the 360.Might be an idea also to use different inputs for each bit of kit.
Good luck!
360 = fine
Freeview and HDMI = Pink
Podie said:
nick heppinstall said:
Podie said:
Buy from Digital Direct or Sound and Vision in the future is my advice. Brilliant service.
Thanks mate. It was a spur of the moment thing really. You know when you have to have something right now !My logic was if I purchased locally it would be better if a fault developed. Looks like that logic maybe flawed ....
Fully appreciate your logic though...
Hope you get it sorted chap.
I'll report what the Engineer says on Monday. Like I said before I had only had the set 28 days when I reported the fault.
I'll be at work but I've instructed the Mrs not to accept a repair if it proves faulty and means the set has to go for repair.
I'd be happy if :
a) Theirs a fault and the Engineer can fix it their and then.
b) Theirs a fault and the engineer cant fix it their and then and authorises a replacment or refund. Either would be acceptable.
I'll be at work but I've instructed the Mrs not to accept a repair if it proves faulty and means the set has to go for repair.
I'd be happy if :
a) Theirs a fault and the Engineer can fix it their and then.
b) Theirs a fault and the engineer cant fix it their and then and authorises a replacment or refund. Either would be acceptable.
Deva Link said:
sidewayz said:
You are completely within your rights to have it replaced or a full refund
No you're not.After paying £500 for a new family LCD that packs up after 28 days is it not reasonable for Comet to offer to replace the TV ?
What would you do under the same circumstances ?
Thanks all for your input. Well we'll see what happens in the morning.
One things for sure though no one really seems to have a clue regarding the legal side of things.
Everyone seem to have their own opinion of the law including Citizens Advice and Consumer Direct. It just seems to depend who you are talking too !
I have a feeling we're going to be without a TV for some time..... My 4 year olds not going to be happy ...
One things for sure though no one really seems to have a clue regarding the legal side of things.
Everyone seem to have their own opinion of the law including Citizens Advice and Consumer Direct. It just seems to depend who you are talking too !
I have a feeling we're going to be without a TV for some time..... My 4 year olds not going to be happy ...
Justin and Deva. Thanks for that.
I'm not getting shirty with Comet and I'm following their procedures. I called their Help Centre and logged a call on Thursday and they are sending an Engineer out today to have a look.
If he can fix it on the spot then that would be great.
My problem is with the possible ramifications if they insist the TV has to go for repair.
Google is awash with Comet horror stories of people losing their TV's for months.
This is what I wish to avoid if possible. Especially as I have only had it 28 days !
I'm not getting shirty with Comet and I'm following their procedures. I called their Help Centre and logged a call on Thursday and they are sending an Engineer out today to have a look.
If he can fix it on the spot then that would be great.
My problem is with the possible ramifications if they insist the TV has to go for repair.
Google is awash with Comet horror stories of people losing their TV's for months.
This is what I wish to avoid if possible. Especially as I have only had it 28 days !
UPDATE !
OK The Engineer arrived this afternoon. Top bloke. He spent about 30 mins testing the TV before coming to the conclusion that the Main Board was US.
He called the main office or whatever and told them in no uncertain terms to replace the TV.
He must have had some slaver from the guy on the other end about the 28 days because he said 3 times louder and louder 'It's in the 28 day period' !!! I have a feeling that the Engineer didnt enjoy talking to whoever he was talking to on the phone.....
Anyway result. We're having another TV delivered to the local branch for pickup.
Thanks for all your help guys !
OK The Engineer arrived this afternoon. Top bloke. He spent about 30 mins testing the TV before coming to the conclusion that the Main Board was US.
He called the main office or whatever and told them in no uncertain terms to replace the TV.
He must have had some slaver from the guy on the other end about the 28 days because he said 3 times louder and louder 'It's in the 28 day period' !!! I have a feeling that the Engineer didnt enjoy talking to whoever he was talking to on the phone.....
Anyway result. We're having another TV delivered to the local branch for pickup.
Thanks for all your help guys !
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