So we've just cancelled sky TV.....

[Butter Face]

If you're short of time and want to cancel or make any changes, opt to use the text feature. I got my renewal (and discount) sorted over the course of a couple of days at my convenience without having to sit on hold once, and retentions did me a pretty decent deal (£56pm inc movies, HD, kids, Fibre and phone. Better than the £80+ I was going to pay!)

[bitchstewie]

Text feature?

[Butter Face]

I think when you call them from a mobile you can choose for them to text you, when they do you simply reply via text message and carry on as so.

[bitchstewie]

Butter Face said:

I think when you call them from a mobile you can choose for them to text you, when they do you simply reply via text message and carry on as so.

Thank you Might be cancelling the new year and would love to be able to simply do so without all the dicking about with retentions etc.

[Butter Face]

Made my life easier, you still get passed from customer services - retentions etc, but no sitting on hold, back and forward. I just told them what package I wanted otherwise I was cancelling, they offered me a deal. They started at £78.99 a month and after a bit of back and forward (told them it wasn't low enough, wanted to cancel unless they could improve and then opted to take off 'box sets' which is no major loss and hey presto, £56.99)

[ukaskew]

I used Live Chat whilst at work, connected at 8am and had everything sorted in 45 minutes between doing actual work.

[JD66]

Got offered £18 off with an upgrade to fibre, an engineer coming out to look at my box and wifi and a new router for a £10 admin fee. Still cancelled though and moving to vodafone broadband, a recording freeview box and now tv alongside the girlfriend's netflix and amazon prime accounts.

[westtra]

Soon be time to play the game with sky. Whats the current deals that are out there?

[Smollet]

westtra said:

Soon be time to play the game with sky. Whats the current deals that are out there?

I currently pay £68 pcm for the lot on an 18 month contract I renewed mid last year. The initial renewal cost was high 80s IIRC.

[westtra]

I am coming off a 12 month £57 for the full package including multi room so hope it doesn’t go that way.

Can see me ending up with now tv if thats the case.

[Sparky137]

I cancelled ours last Thursday. We hardly use it so I saw no point in keeping it. When I called I was put through to retentions. The guy on the other end of the line couldn't understand that I didn't want to hear about any of the deals they could do me, I just wantd to leave. I actually got quite annoyed with him. I told him from the outset that we do not use it so don't want it and that I didn't want to hear about any special offers they could do. He was completely baffled by the fact that I didn't want to talk about it.

In the place of Sky+ I have just bought a Freeview HD PVR with network streaming capability and inbuilt Netflix and Amazon for less that two months Sky subscription cost.

[bad company]

Sparky137 said:

In the place of Sky+ I have just bought a Freeview HD PVR with network streaming capability and inbuilt Netflix and Amazon for less that two months Sky subscription cost.

I just looked a Humax Freesat box. It seems to do everything the Sky box does but would I lose the ability to record remotely using an equivalent app to Sky +?

[gareth_r]

bad company said:

I just looked at a Humax Freesat box. It seems to do everything the Sky box does but would I lose the ability to record remotely using an equivalent app to Sky+?

https://www.freesat.co.uk/freesat-app

https://www.freesat.co.uk/help/what-do-i-need-use-...

Edited by gareth_r on Sunday 3rd February 18:35

[anonymous-user]

Butter Face said:

I think when you call them from a mobile you can choose for them to text you, when they do you simply reply via text message and carry on as so.

What number do you. All sky on to get the text message option?

Tia

[bad company]

gareth_r said:

bad company said:

I just looked at a Humax Freesat box. It seems to do everything the Sky box does but would I lose the ability to record remotely using an equivalent app to Sky+?

https://www.freesat.co.uk/freesat-app

https://www.freesat.co.uk/help/what-do-i-need-use-...

Edited by gareth_r on Sunday 3rd February 18:35

Thanks, that’s just about everything then.

[Sparky137]

I've bought a Panasonic box that seems to do everything my old Sky+ HD box does and more. The ability to access it from any device on my home network is something the Sky box can't do, the ability to connect an additional external drive could be useful and streaming to another device anywhere via the internet is something the Sky box can't do.

I didn't go with the Humax as the reliability seems to be a bit questionable.

I was concerned that the Panasonic range is (in the terms of 'tech') ancient having been introduced in 2016. However, the box appears to do everything I want and I got it for a cracking price (129GBP) https://www.hifonix.co.uk/detail/panasonic-dmr-hwt...

[anonymous-user]

With the Panasonic, would you plug your sky satellite cables into it to get freeview or would it require a freeview aerial?

Can you also get now tv, amazon prime, Netflix etc using this?

I'm going to get rid of sky but want to make sure I have something suitable.

[eybic]

MikeStroud said:

Butter Face said:

I think when you call them from a mobile you can choose for them to text you, when they do you simply reply via text message and carry on as so.

What number do you. All sky on to get the text message option?

Tia

It's in the app under "fix a problem" or something like that. It works ok if they're not busy but during busy periods I've waited 4 or 5 hours for a reply, you then reply immediately and have to wait again. In your first message, make sure you confirm your name and that you are the account holder as they will ask you and it saves some time.

[gareth_r]

Thunderhead said:

With the Panasonic, would you plug your sky satellite cables into it to get freeview or would it require a freeview aerial?

Can you also get now tv, amazon prime, Netflix etc using this?

I'm going to get rid of sky but want to make sure I have something suitable.

That Panasonic is Freeview, so you'd need an aerial. You'll need a Freesat recorder if you want to connect it to the Sky dish.

https://www.hifonix.co.uk/detail/panasonic-dmr-hwt...

You'd have to check which streaming apps are available. The only proper plug and play devices I've seen that can run NowTV, Amazon Prime, and Netflix are Roku and, soon (allegedly), YouView (which currently only streams movies on its NowTV app).

EDIT: I don't know if there are other devices or smart tvs that have apps for all three, but the Netflix, Amazon, and NowTV websites should have lists.

Edited by gareth_r on Tuesday 5th February 23:18

[Ross_T_Boss]

I just cancelled Sky tonight. Quite frustrated actually, it's been climbing up since our contract ended about 12 months ago and I've been meaning to call. But with 4 family deaths - all in which I was heavily involved in managing - grandparents Power of Attorney with lots of decisions and management required, and an extension built with lots of aggro - I just haven't got round to it.

Finally hit a nerve tonight when I looked at the bill and it's costing me £125/mo from next month! For Sky Q 'Silver', F1 channel, Phone Unlimited + Fibre Unlimited. Priced it up as a new customer - same stuff, Upgraded BB to 'Max', £88/mo. Brilliant - in fact be tempted to cut out F1 to make it £70pm and use NowTV for the odd live race and catch the rest on highlights.

So... retentions team offered me £116 to keep things the same, or £97 without F1, and no BB upgrade. Wow. They've left me on Phone/BB so i can get that transferred with another provider, else they tell me they'll cut the line off completely before I can transfer (!)

I would have been happy for them to match the £88/mo, I even said I'd take the most basic sky package (my mother in law lives in our lounge right now and lives on it) and stay with them for phone and BB... apparently even existing out-of-contract customers can get that package at £42/mo for 18 months but he priced that £61, and was then happy when I told him to forget it to process the cancellation.

Seriously, did I just get the worst retentions guy on a bad day or do they really have no interest in retaining their customers? I was plenty polite and patient with him being slow as hell, still got shafted. Now I need to tell the M-i-L that she loses he box sets at the end of the month, no doubt she'll offer to pay, but I don't think I can be arsed crawling back to Sky.