Firms Using the Virus Excuse
Discussion
Just tried to phone up the AA call center about breakdown renewal... 'Due to Covid we are only open weekdays 9-5, and no longer at weekends'.
How hard is it to set up staff to handle calls from home? Some of us still have to work during the week. It's not like it's been going on for two months or anything...
How hard is it to set up staff to handle calls from home? Some of us still have to work during the week. It's not like it's been going on for two months or anything...
DoubleD said:
Why would you want to go into a bank if you don't need to?
Online banking is much easier and quicker.
You can even do it while you stay in bed.
I generally agree but on this occasion I really needed to go to the branch. I doubt I normally visit more than once every year or 2.Online banking is much easier and quicker.
You can even do it while you stay in bed.
bad company said:
markcoznottz said:
vikingaero said:
bad company said:
I made a complaint to my bank on 28 April. I’d visited a branch to withdraw cash but was initially prevented from entering. The woman at the door said entry was for essential stuff only and I should get the cash from the ATM. I told her that I needed a larger amount than the ATM limit. While still outside in the street in hearing of passers by I was asked how much I wanted and what I wanted it for!!! That was my complaint. Yesterday I got a text from the bank saying due to caronavirus they can’t deal with my complaint until around 23 June.
Is it me or is using the virus excuse just too easy?
I went to the bank on Thursday to pay in some cash that my Uncle owed me. It was the same experience for me. I was asked what I was here for. I replied to pay in cash. I was told that I could only use the paying in machines. Yes, that's what I was going to use. Stop shouting and presuming otherwise. There seemed to be no discretion from the staff and lots of shoutiness. Poor lady in front of me wanted to transfer some money. The bolshy NatWest lady said that she could do that online! How does a 80 something year old suddenly get online? Is it me or is using the virus excuse just too easy?
Business will always use a ‘crisis’ to cut jobs or pass the costs. My first experience of this was at university where we were told “in cutting our carbon footprint, we are no longer providing handouts in lectures. Students MUST print these at home and bring them to class” 
then it was introducing parking charges to ‘discourage the use of cars’. Truth was they wanted to cut costs and raise income, but they had a convenient good cause to hide behind.
Decision to leave the EU was another one, Covid-19 is another excuse.
I don’t know why they don’t just be honest and say “we couldn’t give a s
t about you and would enslave your children to power our food blenders if possible” rather than coming up with ridiculous excuses. Perhaps it makes them feel better to hide behind it?
then it was introducing parking charges to ‘discourage the use of cars’. Truth was they wanted to cut costs and raise income, but they had a convenient good cause to hide behind.Decision to leave the EU was another one, Covid-19 is another excuse.
I don’t know why they don’t just be honest and say “we couldn’t give a s
t about you and would enslave your children to power our food blenders if possible” rather than coming up with ridiculous excuses. Perhaps it makes them feel better to hide behind it? bad company said:
I made a complaint to my bank on 28 April. I’d visited a branch to withdraw cash but was initially prevented from entering. The woman at the door said entry was for essential stuff only and I should get the cash from the ATM. I told her that I needed a larger amount than the ATM limit. While still outside in the street in hearing of passers by I was asked how much I wanted and what I wanted it for!!! That was my complaint. Yesterday I got a text from the bank saying due to caronavirus they can’t deal with my complaint until around 23 June.
You wasted your and their time to complain about that? I used to be a complaints manager for a major bank and I'd have told you to fk right off. What sort of outcome are you looking for ffs?It's a difficult time, reduced staff are trying to do their best/protect themselves, often with less than clear instruction from bosses/government etc and pointless complaints like that are only going to clog the system and make it worse for everyone.
technodup said:
ou wasted your and their time to complain about that? I used to be a complaints manager for a major bank and I'd have told you to fk right off. What sort of outcome are you looking for ffs?
It's a difficult time, reduced staff are trying to do their best/protect themselves, often with less than clear instruction from bosses/government etc and pointless complaints like that are only going to clog the system and make it worse for everyone.
If you would have told a customer to F right off then I’m not surprised you talk about your customer service job in the past tense k right off. What sort of outcome are you looking for ffs?It's a difficult time, reduced staff are trying to do their best/protect themselves, often with less than clear instruction from bosses/government etc and pointless complaints like that are only going to clog the system and make it worse for everyone.
DoubleD said:
LHRFlightman said:
Not just you.
Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?
They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.
Double?! I find that hard to believe.Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?
They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.
That industry has some very very tough years ahead, so its no surprise that they are cutting staff.
Who's making the doubling predictions?
PositronicRay said:
DoubleD said:
LHRFlightman said:
Not just you.
Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?
They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.
Double?! I find that hard to believe.Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?
They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.
That industry has some very very tough years ahead, so its no surprise that they are cutting staff.
Who's making the doubling predictions?
technodup said:
bad company said:
I made a complaint to my bank on 28 April. I’d visited a branch to withdraw cash but was initially prevented from entering. The woman at the door said entry was for essential stuff only and I should get the cash from the ATM. I told her that I needed a larger amount than the ATM limit. While still outside in the street in hearing of passers by I was asked how much I wanted and what I wanted it for!!! That was my complaint. Yesterday I got a text from the bank saying due to caronavirus they can’t deal with my complaint until around 23 June.
You wasted your and their time to complain about that? I used to be a complaints manager for a major bank and I'd have told you to fk right off. What sort of outcome are you looking for ffs?It's a difficult time, reduced staff are trying to do their best/protect themselves, often with less than clear instruction from bosses/government etc and pointless complaints like that are only going to clog the system and make it worse for everyone.
bad company said:
I made a complaint to my bank on 28 April. I’d visited a branch to withdraw cash but was initially prevented from entering. The woman at the door said entry was for essential stuff only and I should get the cash from the ATM. I told her that I needed a larger amount than the ATM limit. While still outside in the street in hearing of passers by I was asked how much I wanted and what I wanted it for!!! That was my complaint. Yesterday I got a text from the bank saying due to caronavirus they can’t deal with my complaint until around 23 June.
I had a cruise booked due to depart 15 March, on 12 March it was cancelled for obvious reasons. The cruise line offered a full refund which by law they should make within 14 days. They said it’d take them 60 days which ABTA seems to agree with. Anyway 60 days came and went then they said they’d try to deal with the refund ASAP. My patience was exhausted so I made a Section 75 claim from my credit card company which was dealt with within 24 hours.
A couple of weeks ago I bought a product online which turned out to be faulty. Guess what, it’s going to take a while to deal with the issue due to coronavirus, really??
Is it me or is using the virus excuse just too easy?
waaaaaahhhhhh. Get a grip, man.I had a cruise booked due to depart 15 March, on 12 March it was cancelled for obvious reasons. The cruise line offered a full refund which by law they should make within 14 days. They said it’d take them 60 days which ABTA seems to agree with. Anyway 60 days came and went then they said they’d try to deal with the refund ASAP. My patience was exhausted so I made a Section 75 claim from my credit card company which was dealt with within 24 hours.
A couple of weeks ago I bought a product online which turned out to be faulty. Guess what, it’s going to take a while to deal with the issue due to coronavirus, really??
Is it me or is using the virus excuse just too easy?
markcoznottz said:
vikingaero said:
bad company said:
I made a complaint to my bank on 28 April. I’d visited a branch to withdraw cash but was initially prevented from entering. The woman at the door said entry was for essential stuff only and I should get the cash from the ATM. I told her that I needed a larger amount than the ATM limit. While still outside in the street in hearing of passers by I was asked how much I wanted and what I wanted it for!!! That was my complaint. Yesterday I got a text from the bank saying due to caronavirus they can’t deal with my complaint until around 23 June.
Is it me or is using the virus excuse just too easy?
I went to the bank on Thursday to pay in some cash that my Uncle owed me. It was the same experience for me. I was asked what I was here for. I replied to pay in cash. I was told that I could only use the paying in machines. Yes, that's what I was going to use. Stop shouting and presuming otherwise. There seemed to be no discretion from the staff and lots of shoutiness. Poor lady in front of me wanted to transfer some money. The bolshy NatWest lady said that she could do that online! How does a 80 something year old suddenly get online? Is it me or is using the virus excuse just too easy?
blueg33 said:
LHRFlightman said:
Not just you.
Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?
They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.
Eh. Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?
They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.
It’s goingvto contract significantly in the short term. You can’t pay people if you don’t have the income to pay them.
Self interest taking the place of reasoned thought.
Roofless Toothless said:
Try going to the GP and having to explain your medical condition to the receptionist in front of a full waiting room. Both unacceptable practices, virus or no virus.
I haven’t been to a doctor since this all started but generally you can just decline to give the receptionist that information. You don’t have to.Gassing Station | News, Politics & Economics | Top of Page | What's New | My Stuff