Firms Using the Virus Excuse

[Stay in Bed Instead]

airbusA346 said:

Lloyds do this as well.

With considerable restrictions though.

[Derek Smith]

bad company said:

I haven’t been to a doctor since this all started but generally you can just decline to give the receptionist that information. You don’t have to.

I've 'been'. Last Monday. I phoned the receptionist, gave a 'window' and was phoned back just before the initial time. Had a long chat about the problem, my symptoms were specific evidently, acute ******cystitis, and had a prescription sent through to the pharmacy. Had the promised callback. Great. Shame I can't have flu inoculations and blood tests that way. I hope it catches on, with attendances only when passing the filter.

[blueg33]

Greenie said:

blueg33 said:

LHRFlightman said:

Not just you.

Take my industry, aviation. Air travel is still expected to double in the next 20 years. So why are airlines, airports and others making thousands redundant?

They're doing it to slash cost, make redundant staff on who are on older, more lucrative contracts, and then replace them with new staff on cheaper contracts.

Eh.

It’s goingvto contract significantly in the short term. You can’t pay people if you don’t have the income to pay them.

Quite, presumably based on his username they are probably a pilot so not unintelligent. How they are not able to make this simple connection.

Self interest taking the place of reasoned thought.

Our business does a lot in the aviation sector. We will have redundancies because the clients cash flow is dire, lots of projects will be cancelled.

[rm163603]

I think Ryanair saying it will take months to process all the refunds is BS personally.

[bad company]

rm163603 said:

I think Ryanair saying it will take months to process all the refunds is BS personally.

When I had a similar problem getting a refund for a cruise I claimed the money back from my credit card company. All done online and the £’s back in my account within 24 hours.

[DoubleD]

rm163603 said:

I think Ryanair saying it will take months to process all the refunds is BS personally.

How many refunds have they got to process? How many people have they got to do this?

[Gareth79]

bad company said:

I had a cruise booked due to depart 15 March, on 12 March it was cancelled for obvious reasons. The cruise line offered a full refund which by law they should make within 14 days. They said it’d take them 60 days which ABTA seems to agree with. Anyway 60 days came and went then they said they’d try to deal with the refund ASAP. My patience was exhausted so I made a Section 75 claim from my credit card company which was dealt with within 24 hours.

Was it NCL? An acquaintance had a similar issue for a future booking, but didn't bother to wait for the 60 days and reminded of their own contract terms: https://www.revk.uk/2020/05/holiday-refund.html

[bad company]

Gareth79 said:

bad company said:

I had a cruise booked due to depart 15 March, on 12 March it was cancelled for obvious reasons. The cruise line offered a full refund which by law they should make within 14 days. They said it’d take them 60 days which ABTA seems to agree with. Anyway 60 days came and went then they said they’d try to deal with the refund ASAP. My patience was exhausted so I made a Section 75 claim from my credit card company which was dealt with within 24 hours.

Was it NCL? An acquaintance had a similar issue for a future booking, but didn't bother to wait for the 60 days and reminded of their own contract terms: https://www.revk.uk/2020/05/holiday-refund.html

No it wasn’t them. I won’t name & shame but it was one of the niche luxury lines and part of a big cruise group.

I did waited for the 60 days. When that passed they said they’d ‘try’ to pay in the next 2 weeks. I lost patience at that point and claimed from my credit card company.

[Sheepshanks]

Derek Smith said:

I've 'been'. Last Monday. I phoned the receptionist, gave a 'window' and was phoned back just before the initial time. Had a long chat about the problem, my symptoms were specific evidently, acute ******cystitis, and had a prescription sent through to the pharmacy.

Step on from that - couple of hours later village pharmacy's delivery lady drops the tablets through the door! Absolutely brilliant compared to usual nightmare process.

[G_Morto]

technodup said:

ou wasted your and their time to complain about that? I used to be a complaints manager for a major bank and I'd have told you to fk right off. What sort of outcome are you looking for ffs?

It's a difficult time, reduced staff are trying to do their best/protect themselves, often with less than clear instruction from bosses/government etc and pointless complaints like that are only going to clog the system and make it worse for everyone.

Not surprised that you were pretty st at your job. Are you good at anything?

Never seen a complaints manager that takes everything so personally and has issues with emotional restraint

[technodup]

G_Morto said:

Not surprised that you were pretty st at your job. Are you good at anything?

Never seen a complaints manager that takes everything so personally and has issues with emotional restraint

No answer to the questions you're being asked in the other thread so you're now following me around.

Weirdo.

[rm163603]

DoubleD said:

rm163603 said:

I think Ryanair saying it will take months to process all the refunds is BS personally.

How many refunds have they got to process? How many people have they got to do this?

It could be automated but I guess why would they bother to spend time doing that when it's not in their interests.

[bad company]

Mrs BC and I went to this large cycle showroom in Colchester. We were amazed to find it closed and several potential customers turning up and leaving disappointed.

https://www.cycle-revolution.net/pages/stores/colc...

Bike shops were allowed to stay open and most have albeit with social distancing. They’re doing very well.

[TPSA7514]

airbusA346 said:

Sebastian Tombs said:

Should you be a customer of theirs, the Barclays mobile app now allows you to pay in cheques by photographing them.

Lloyds do this as well.

And Santander don't
Hence why a smug Santander staff member got a rocket in her ear from my wife last week. Wife stood in queue to go into branch.
Clipboard Suzy asking people why they are there. Wife explains she needs to pay these cheques in and she knows that the cash tills inside allow that.
Clipboard suzy explains that she can do that at the cashtill outside - first up she may not have wanted to do that with people passing close by.Secondly - no you can't that branches cashtills don't take deposits on the cashtills outside
Clipboard suzy not happy when she is told that sometimes you need to listen and not presume

[TPSA7514]

WH Smiths taking the piss
Opening ten till 3 including the Post office side
The Royal mail van arranges to get there between 2.15 and 2.45pm (where the manager is still there)
2 weeks back they decided to shut at 2pm for some reason and not bother contacting Royal mail so the post was not collected that day

[bad company]

I bought a product through Amazon which was faulty. Made an online complaint to the merchant last week but all I got was an automated reply ‘due to Covid bla bla bla’. That was nearly a week ago. I reckon I could complain to Amazon to get something done but I’ll give them another day.

[mikeiow]

bad company said:

It wasn’t only horrible and breached confidentiality I’d say it put me in danger. It became obvious that I would be leaving the bank with a large amount of cash making a mugging target.

They are asking just so they can encourage people to do things online or use the wall machines.
Just politely say “I need to speak to a person, the amount is irrelevant”.

I had to visit to pay in a large cheque (was for another account, so I had a paying in slip and could not use the machine. I happily chatted with the nice Santander lady. Clearly not “clipboard Suzy” at our closest branch!
This is a crap time for all: those people are just doing what they are told, why make a big deal of it: enjoy some banter, make people smile.
If I’d been planning a large withdrawal (fnurk fnurk!), I’d just say “I need to speak with a teller about my transaction”.

Your bleating that “they put me in danger” is utter nonsense!

Get a grip, get some perspective. Clearly the time is taking it’s toll on some here!

[mikeiow]

bad company said:

Mrs BC and I went to this large cycle showroom in Colchester. We were amazed to find it closed and several potential customers turning up and leaving disappointed.

https://www.cycle-revolution.net/pages/stores/colc...

Bike shops were allowed to stay open and most have albeit with social distancing. They’re doing very well.

Have you considered that perhaps that several staff there might be shielding relatives, have their own health problems, or are home to allow key workers to, you know, save lives, deliver stuff to you? Maybe they didn’t want to close the branch but had to.

Eta: did you visit at the weekend? Their website says 9-5, Mon-Fri!

Edited by mikeiow on Wednesday 27th May 09:39

[bad company]

mikeiow said:

They are asking just so they can encourage people to do things online or use the wall machines.
Just politely say “I need to speak to a person, the amount is irrelevant”.

I had to visit to pay in a large cheque (was for another account, so I had a paying in slip and could not use the machine. I happily chatted with the nice Santander lady. Clearly not “clipboard Suzy” at our closest branch!
This is a crap time for all: those people are just doing what they are told, why make a big deal of it: enjoy some banter, make people smile.
If I’d been planning a large withdrawal (fnurk fnurk!), I’d just say “I need to speak with a teller about my transaction”.

Your bleating that “they put me in danger” is utter nonsense!

Get a grip, get some perspective. Clearly the time is taking it’s toll on some here!

You’re entitled to your opinion but the last 2 lines of your post are absolute rollox. Banks should never be asking such questions in the street and hearing of all and sundry.

Yes with hindsight I perhaps should have answered differently but I was shocked to be asked at all. It’s a bit like the receptionist asking why I want an appointment with my doctor. I just decline to answer.

[bad company]

mikeiow said:

bad company said:

Mrs BC and I went to this large cycle showroom in Colchester. We were amazed to find it closed and several potential customers turning up and leaving disappointed.

https://www.cycle-revolution.net/pages/stores/colc...

Bike shops were allowed to stay open and most have albeit with social distancing. They’re doing very well.

Have you considered that perhaps that several staff there might be shielding relatives, have their own health problems, or are home to allow key workers to, you know, save lives, deliver stuff to you? Maybe they didn’t want to close the branch but had to.

Eta: did you visit at the weekend? Their website says 9-5, Mon-Fri!

Edited by mikeiow on Wednesday 27th May 09:39

I considered that they were making an excuse as they’d furloughed several staff at taxpayers expense. They’re apparently open on a closed door policy. I went to another shop and bought what I wanted without fuss.