Recomend me a Bank
Discussion
anonymous said:
[redacted]
FWIW: This was also the case BEFORE santander took over. Considering it was the worst in the universe beforehand, it was hard for it to get any worse. Its still the worst in the world.The only 1 benefit, is that their business banking is totally free. Hence why I use it for 2 accounts.
The 3rd account Im seriously looking into moving away. HSBC looks good. So I think Ill choose them or Natwest.
If you like online banking, go with Smile.
I am biased as I work for them myself but something to look into:
Something which I will say about smile is that the training is so rigorous and we don't take on anybody. Our calls are all monitored and there is a feedback system in place so if one advisor makes a mess they get feedback relating to the query. Each advisor has an array of exams to complete in terms of financial updates whether it relate to knew products or changes, along with interest questions (as currently the BoE is not great in terms of base rate)
I have worked for smile for over a year now and believe that I will stay with them for life because everyone employed here goes that extra mile because we are well looked after.
With the different systems in place to ensure the customer is always satisfied, I think this is what makes that difference as Barclays certaintly don't (Worked for them) smile offers great rates and all banking correspondance can be completed online through our internal mail. So basically you can log into all your accounts under a single window, send a message to an advisor (like e-mail) and then we fulfill the request; you can actually do all banking through computer as opposed to premium number calls.
If you need any other info just ask, but if you were dissapointed I would be very surprised...
I am biased as I work for them myself but something to look into:
Something which I will say about smile is that the training is so rigorous and we don't take on anybody. Our calls are all monitored and there is a feedback system in place so if one advisor makes a mess they get feedback relating to the query. Each advisor has an array of exams to complete in terms of financial updates whether it relate to knew products or changes, along with interest questions (as currently the BoE is not great in terms of base rate)
I have worked for smile for over a year now and believe that I will stay with them for life because everyone employed here goes that extra mile because we are well looked after.
With the different systems in place to ensure the customer is always satisfied, I think this is what makes that difference as Barclays certaintly don't (Worked for them) smile offers great rates and all banking correspondance can be completed online through our internal mail. So basically you can log into all your accounts under a single window, send a message to an advisor (like e-mail) and then we fulfill the request; you can actually do all banking through computer as opposed to premium number calls.
If you need any other info just ask, but if you were dissapointed I would be very surprised...
I have accounts with Coutts, Santander and HSBC. The Santander one is a super-cheap, free banking one for a business that has almost no turnover. It's pretty crap but you get what you pay for. HSBC is excellent. Good in-branch service, excellent online and pro-active. They called to say "you've got money in a non-interest bearing account would you like to move it over".
STAY AWAY FROM BARCLAYS.
The reason I have a personal Coutts account is that Barclays kicked me out as a customer. Some years later I tried to open a business account and they were so uninterested I gave up.
Simon.
STAY AWAY FROM BARCLAYS.
The reason I have a personal Coutts account is that Barclays kicked me out as a customer. Some years later I tried to open a business account and they were so uninterested I gave up.
Simon.
al1991 said:
simonrockman said:
I have accounts with Coutts
You must be rich 
I was in the process of selling a business, so while I was overdrawn I knew where the money was coming from to (more than) meet the obligation. Barclays refused to discuss it.
At the time I'd had my account with Barclays for about 20 years.
Much more recently I looked at opening a business account with Barclays, and with quite a bit of effort arranged a meeting with a business development person. Twenty minutes before the meeting he called to change the branch we were meeting in.
We spent half an hour while he tried to sell me extra services and made it clear that from then on I wouldn't speak to him ever again but to 'his' call centre. He knew it was good there because he went out of his way to visit it (once) to have a look.
We agreed that I would drop some paperwork in.
When I didn't, he didn't chase.
If the sales process is so dreadful what's the customer service going to be like?
At HSBC the person I met gave me her card with her mobile number and said if there was any problem I should call. I've not had to use it yet.
Timmy35 said:
Lost soul said:
Thanks Guys , i ended up with Nat West they seem ok
NatWest is part of RBS. Oh well at least it a publicly owned bank. 
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