HMRC How effing useless can you get?
Discussion
Quick and probably a weak rant
In the last 10 days the HMRC have started to expose the complete incompetence to me.
Monday last week I get a letter saying that I won my appeal against a penalty for late submission of tax return (appeal was submitted in March)
Monday this week, I get a letter saying that they have registered my appeal and will let me know the out come in due course
Tuesday this week I get 1 envelope with 2 new taxcodes in it both different both dated 20th July (I have have 1 job and one income), one taxcode means that I have under paid tax by £20K! I am on PAYE. So I phone them to query the taxcodes and ask which one is correct, their answer is read them in date order! They are the same date! So the next answer was read them in the order they were in the envelope and pay at least £7k unpaid tax now and balance by end of September
Today I get a letter saying I have over paid tax and they have credited my account by £91.06
What the actual f
k are the muppets playing at!
How can they get it so confusing and make such a mess of it? I have checked with work, they reckon I am up to date with my tax, it is PAYE after all.
The whole taxcode thing is so messy, with the info they provide I have no way of seeing how I have ended up with the most enormous negative code, or just a small underpayment depending on the order I read the letters in!
In the last 10 days the HMRC have started to expose the complete incompetence to me.
Monday last week I get a letter saying that I won my appeal against a penalty for late submission of tax return (appeal was submitted in March)
Monday this week, I get a letter saying that they have registered my appeal and will let me know the out come in due course
Tuesday this week I get 1 envelope with 2 new taxcodes in it both different both dated 20th July (I have have 1 job and one income), one taxcode means that I have under paid tax by £20K! I am on PAYE. So I phone them to query the taxcodes and ask which one is correct, their answer is read them in date order! They are the same date! So the next answer was read them in the order they were in the envelope and pay at least £7k unpaid tax now and balance by end of September
Today I get a letter saying I have over paid tax and they have credited my account by £91.06
What the actual f
k are the muppets playing at!How can they get it so confusing and make such a mess of it? I have checked with work, they reckon I am up to date with my tax, it is PAYE after all.
The whole taxcode thing is so messy, with the info they provide I have no way of seeing how I have ended up with the most enormous negative code, or just a small underpayment depending on the order I read the letters in!
PurpleMoonlight said:
Yes they are useless now.
I guess with the cutbacks and little or no pay rises for 5 years all the decent staff have fked off to the private sector leaving the unemployable dross ...
I have been trying to get £4000 back from them since April but they just ignore all requests.
That's pretty much my experience as well. Our payroll manager has been trying to recover £400 overpayment from 2 years ago and this year we've received a refund of several £k. They can't explain what or whom it relates to. There are lots of decent ex-HMRC staff who took VER and now doing very well as consultants in private practice.I guess with the cutbacks and little or no pay rises for 5 years all the decent staff have f
ked off to the private sector leaving the unemployable dross ...I have been trying to get £4000 back from them since April but they just ignore all requests.
For two years running I had to write to them explaining that I didn't owe them anything, and infact they owed me money. That took from January to April to sort out, and I got the money in June...
The second time round I even enclosed a copy of the letter I had sent the year before for the same issue.
The second time round I even enclosed a copy of the letter I had sent the year before for the same issue.
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