New vehicle cancellation ?
Discussion
Say someone tested a vehicle at a franchised dealers, didn't agree on a price and left. Later the dealer rang, a price was agreed on a new vehicle and a 4% credit card deposit paid on the phone. The vehicle is unregistered and in stock and would be subject to a finance agreement. At this point nothing has been signed and the dealer hasn't provided their terms and conditions particularly regarding cancellation rights/deposit forfeit. If the consumer changes their mind are they entitled to the return of their deposit in this situation ?
The Stiglet said:
Hard to say, sounds like more of a gentleman's agreement without agreed terms and conditions. Why didn't you ask before putting down your deposit?
The phone conversation focused on the price, a 1% deposit was declined. It's not a dead deal but it's good to know your rights before putting pen to paper. PurpleMoonlight said:
If the dealer refuses to refund, just remind them you currently have the protection of the Distance Selling Regulations and are entitled to cancel the purchase without reason and receive all your money back.
Don't think the DSR apply as a similar vehicle was viewed at the dealers premises.
I don't need the finance however it works out a fair bit cheaper to finance and then settle shortly after.Gassing Station | Finance | Top of Page | What's New | My Stuff