Possible fraudulent transactions - experiences?

[whitevanman88]

Right, so, I decided to check my bank balance via online banking. There is a considerable (thousands) discrepancy between my actual and available balance on one of my accounts. No actual transactions showing yet.

I've checked I've got the card here, in my wallet. Never used it for any chip + pin transactions, always withdraw cash (from a machine in a branch) before spending.

Rang the branch who say "It's a chip and pin transaction, but it hasn't gone through yet. It will probably be returned to your account in a few days - we can't see what company has tried to take it yet".

Not good enough.

Spoke to the fraud squad who said "It's a chip and pin transaction, but it hasn't gone through yet. It will probably be returned to your account in a few days - we can't see what company has tried to take it yet".

Has anyone had this happen before? What do I do from here? Do I seriously have to wait it out like the bank suggest?

[whitevanman88]

randlemarcus said:

I'd get back onto the Fraud lot, and get that card cancelled, and a new one issued quicksmart, if they havent done that yet. Otherwise, yep, wait it out for a couple of days.

I've already pushed them to cancel the card, which they grudgingly have. And I've transferred the remaining funds out.

[whitevanman88]

randlemarcus said:

whitevanman88 said:

I've already pushed them to cancel the card, which they grudgingly have. And I've transferred the remaining funds out.

And then change your bank. Guess you only find out how good the customer service is when you actually need it.

Indeed. And the worst bit I've been with them for a whole 3 months.

[whitevanman88]

All the fundsa are back in my account this morning...no sign of any untoward transactions?

Who borrowed my money!?