Tesla Powerwall.... Doesn't pay to be an early adopter!!

[robm3]

Last month we had a solar array and Tesla Powerwall unit installed.



Powerwall worked well for three weeks but then we upgraded our Broadband. Whatever this did caused the Tesla Powerall cooling pump to fail along with other issues. Our Installer is perplexed as shouldn't have had an impact.
Well failures can happen I guess but it seems Tesla has no answers to the problems. It's been just under a week since we logged the problems but no response. All they say is "it's being escalated"

Or in other words, we have no clue.

And our Installer is just as frustrated.

So seeing as these things cost a serious amount of money we're going to have to escalate through Fair Trading/Consumer Affairs....

I'll keep you posted on what happens!

[eybic]

Surely as an early adopter you should expect stuff like this when it goes wrong? You are effectively field testing it for them.

[trickywoo]

eybic said:

Surely as an early adopter you should expect stuff like this when it goes wrong? You are effectively field testing it for them.

And paying a very high price to do so.

A decent company would have an engineer out within a few days and a replacement unit fitted if repair wasn't possible.

[tactical lizard]

Highly unlikely your change in broadband could cause a cooling pump to fail, more like coincidence.

[Petrus1983]

tactical lizard said:

Highly unlikely your change in broadband could cause a cooling pump to fail, more like coincidence.

This.

[megaphone]

Just had to Google it to see what it is.

So it's a battery storage system for solar power. Interesting. As said, I doubt the change in BB has caused the fault, I suspect they can monitor the system remotely via BB, as it's changed they can no longer log on maybe?

Out of interest, how much did the complete install cost? Do you get any feed in tariff?

[davepoth]

A week isn't really that long to wait for a response - perhaps you should write to them again first?

[Zoon]

At least it looks nice.

[Accelebrate]

Petrus1983 said:

tactical lizard said:

Highly unlikely your change in broadband could cause a cooling pump to fail, more like coincidence.

This.

It does seem unlikely, but it wouldn't be beyond the realms of possibility for a loss of connectivity due to the ISP switch, or due to a change in local IP addresses caused by a new router to send the pump into some sort of failsafe overdrive, maybe. But you would assume Tesla would have thought of that.

[Murph7355]

Petrus1983 said:

This.

Agreed.

And if the OP has called them and told them this exactly as posted, it's probably thrown the people he spoke with.

Would have been better just to note it's failed and can they come and fix it.

Edited to add - from experience of trying to be helpful with other firms, rather than meaning to be a know it all

[Foliage]

broadband? under a week? entitlement? what?

[Andrew[MG]]

I think a lot of people will be interested to read about how you get on once it's working again!

[Blue62]

I was talking to an M&E bloke about the Tesla a few weeks ago (I am building a new home next year in Devon), the theory is great especially if you run an electric car but as you've noted, it's very new technology but that's no excuse as it should be fully tested before it goes to market. His thoughts were that there will be competing products in the market by the time I'm ready to build and this should drive costs down ,so better to wait. Be really interested to know what you think when you get it working again.

[Zoon]

Accelebrate said:

It does seem unlikely, but it wouldn't be beyond the realms of possibility for a loss of connectivity due to the ISP switch, or due to a change in local IP addresses caused by a new router to send the pump into some sort of failsafe overdrive, maybe. But you would assume Tesla would have thought of that.

I doubt a connectivity issue would cause a local system critical component to fail.

[Accelebrate]

I agree, but stranger things have happened.

[Roger645]

I watched the video on the Tesla website where Musk was saying they have brought it a system that "just works". Maybe you should tweet them and point this out!

I see the US price was $3500 per unit, how does that compare to over here?

[IIIRestorerIII]

Roger645 said:

I watched the video on the Tesla website where Musk was saying they have brought it a system that "just works". Maybe you should tweet them and point this out!

I see the US price was $3500 per unit, how does that compare to over here?

robm3's profile suggests he lives in Australia. There currency does not seem to have gone into freefall following the brexit ref so presume the price will have still been reasonable.

Very interesting reason for a failure mind. I'm going with coincidence on the broadband. What are the other issues you are seeing other than the cooling fan?

Interesting wiring diagram here...

http://www.jlconline.com/how-to/electrical/tesla-p...

Edited by IIIRestorerIII on Thursday 27th October 13:43

[Roger645]

Interesting concept to charge it from my economy 7 tariff and then use that in the evening, payback might take a while though!

[PorkFan]

I bought a new carpet last month and within a week my boiler broke down. The carpet fitter doesn't seem to want to know

[dickymint]

PorkFan said:

I bought a new carpet last month and within a week my boiler broke down. The carpet fitter doesn't seem to want to know

Cheap Nylon carpet I bet. You've fried the Motherboard with your static