Tenant broken boiler, refusing me access to check it
Discussion
I had a tenant ring to say there was a problem with the cistern on the toilet but just happened to have a plumber friend who would fix it for £100, property about 150 miles from where I live.......I happened to be fairly close so told her not to let him touch it and I would pop by shortly...... which I did 30 mins later.... plumber friend was present when I arrived and was somewhat miffed when I lifted the lid to find squash bottles filled with water inside the cistern that were interfering with the mechanism............when I inquired the tenant told me they were there as a water saving device!!..........when asked the "plumber friend told me he had been a teacher but recently re-trained as a plumber!!!!
Handy that I had popped back to see family............Saved myself £100.
Handy that I had popped back to see family............Saved myself £100.
ok, another response
"it is against the law for anyone other then a gas safety engineer to fix the problem i have been on the phone with several companys tonight that are able to come and fix the boiler and invoice yourself i will glady provide you witha video of the problem and it not working and at a time like this and how you have responded and the fact we are in lockdown and iowe u arrears i find it very awkward and uncomfortable that you a forceable trying to force your way into my property justto be nosey and when you are not registered to touch the boiler you can not refuse to send a engineer to fix my boiler before you view the boiler i have no heating or water at all and by law you have 24hours to fix this i suffer with ptsd and you are making things very uncomfortable for me and it is a very strange demand you demanding to see it before a enginerr comes out you are not trained qualified registered to touch the boiler so if you won't arrange a enginner before 4pm tomorrow i will contact relavant contacts tomorrow and get a engineer to come out and send you the invoice"
I've replied
"There are a number of problems that can occur with a boiler that DO NOT require an engineer to fix, which I would be perfectly capable of fixing myself.
If you let me know when I can look at the problem I’ll come down and have a look, if I can’t fix it then I will arrange an engineer to fix the problem and perform a gas safety check at the same time.
If you continue to prevent me from attending and looking at the problem then I can only suggest that you arrange for the problem to be fixed at your own cost."
"it is against the law for anyone other then a gas safety engineer to fix the problem i have been on the phone with several companys tonight that are able to come and fix the boiler and invoice yourself i will glady provide you witha video of the problem and it not working and at a time like this and how you have responded and the fact we are in lockdown and iowe u arrears i find it very awkward and uncomfortable that you a forceable trying to force your way into my property justto be nosey and when you are not registered to touch the boiler you can not refuse to send a engineer to fix my boiler before you view the boiler i have no heating or water at all and by law you have 24hours to fix this i suffer with ptsd and you are making things very uncomfortable for me and it is a very strange demand you demanding to see it before a enginerr comes out you are not trained qualified registered to touch the boiler so if you won't arrange a enginner before 4pm tomorrow i will contact relavant contacts tomorrow and get a engineer to come out and send you the invoice"
I've replied
"There are a number of problems that can occur with a boiler that DO NOT require an engineer to fix, which I would be perfectly capable of fixing myself.
If you let me know when I can look at the problem I’ll come down and have a look, if I can’t fix it then I will arrange an engineer to fix the problem and perform a gas safety check at the same time.
If you continue to prevent me from attending and looking at the problem then I can only suggest that you arrange for the problem to be fixed at your own cost."
Jesus, what a s
t show, you have my sympathy OP!
Based on her behaviour I would be extremely concerned about the state of the property and would be trying to arrange an inspection however I could. Given the current weather can you drive past and see if your house is the only one without snow on the roof?
t show, you have my sympathy OP!Based on her behaviour I would be extremely concerned about the state of the property and would be trying to arrange an inspection however I could. Given the current weather can you drive past and see if your house is the only one without snow on the roof?
More random replies...
"we have never contacted you with any issues we have ever had and fixed them ourselfs and we were willing to sort rent arrears and stay here but at this present moment as you a being very pushy just to gain access to the property and are making me feel very uncomfortable as a tenant we might have to b looking for alternative accommodation "
"and we will not change our mind for you to come amd try fix the boiler you have 24hours to fix it by law by a gas safety enginerr you are not corgi registered and certainly not touching any part of my boiler"
"we will arrange for a proper gas engineer and will pay for the repair "
My reply to the last email.
"Thanks for letting me know".
"we have never contacted you with any issues we have ever had and fixed them ourselfs and we were willing to sort rent arrears and stay here but at this present moment as you a being very pushy just to gain access to the property and are making me feel very uncomfortable as a tenant we might have to b looking for alternative accommodation "
"and we will not change our mind for you to come amd try fix the boiler you have 24hours to fix it by law by a gas safety enginerr you are not corgi registered and certainly not touching any part of my boiler"
"we will arrange for a proper gas engineer and will pay for the repair "
My reply to the last email.
"Thanks for letting me know".
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