Estate agent taking the Michael.. Any agents able to advise?

Estate agent taking the Michael.. Any agents able to advise?

Author
Discussion

DeltaTango

381 posts

125 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
Some people work for a living and can't simply take off to go house hunting. We pack as much as we can into weekends.

My next door neighbour, and great friend, who works for a large estate agent in London calls Saturday his sales day, when people with high paying but busy jobs come to look at houses and flats.

And frankly, if you cheek clients like the way you claim to, it;s a wonder anyone buys anything from you at all. A little less arrogance may suit you well.
I have found quite the opposite with regards to Saturdays. All of our stock would be considered at the more expensive end of things and I can say with confidence that Saturday is not 'sales day'. It is normally the people with lower (but still generous vs the rest of the UK) budgets who are more restricted to evenings and weekends as they are closer to minion status and therefore cannot get away from work.

There are of course exceptions, as our 'arrogant' friend, and myself indicated. You're probably one of them, although if I knew it was you I was meeting and you wanted to meet me after I finished work I would question how much you had posted on pistonheads that day wink. These people get the flexibility they require. But I can confirm that, over thousands of sales, the vast majority of those who insist on evening and weekend viewings are not the most serious buyers.

It's an interesting conversation we are having and we do of course come at it from opposite sides of the fence.

kurt535

Original Poster:

3,559 posts

119 months

Friday 3rd March 2017
quotequote all
Rude-boy said:
kurt535 said:
I just rang the offending branch in norwich
PM me the name of the agent please - would be interested to know as am aware of some practices up there that are not 100% in the best interests of sellers and clients in general. If it is the agent i am thinking it may be it might be interesting to add something to the letter to their head office that is being prepared by a number of local Solicitors.
Funny you mention that. I had, until today, actually thought these guys were ok.

In this case, to be told the reason the buyer was allowed to see the prop early before everyone booked in for Sat was because 'he was going abroad'....to which I countered if i had said that when I first rang them would they have let me see the place first?

The sad response that it was the vendor's choice to sell the prop to the viewer and cxl Saturday viewings made me laugh out loud when I pointed out they firkin set the viewings up!

As there is a tenant in place already, everyone down to see the flat was a cash buyer ready to go so this smacks of A-list clients and B-List clients.

Its pretty clear EA is in no way regulated in the same way a city broker is (at this stage of the deal)l although in my old game this would be the same as front running an order, culminating in a 10k fine.

More annoying for me is the manner in which she expected me to swallow 12 inches of bullst and believe that she was 'telling the truth'.


Edited by kurt535 on Friday 3rd March 13:59

TheAngryDog

12,418 posts

211 months

Friday 3rd March 2017
quotequote all
DeltaTango said:
Friendly estate agent here. The EA in question has not acted perfectly here. However, the question of 'bungs' is a little extreme. One must always remember that the EA works for the client, not the buyer. If a buyer makes an offer before you have seen the property and the vendor is happy to accept it, it is irrelevant whether or not you already have a viewing booked. Yes the agent was clumsy here, but not fraudulent in any way you can prove. A vendor won't sell for a price they aren't happy with. You missed out, it is upsetting, but access into properties can be diffcult. You may have one slot per week. The person who bought it probably got in on the previous slot. It happens and were you that fortunate individual you would be smiling about it and glad of the difficult access.

With regards to evening viewings; the majority of the viewing requests (I work in West London) are for 6:30/7pm. I rarely accept this without asking if people can do sooner, as I do like to get home before the evening is over, as does everyone else. People almost always can come much sooner. I would suggest that, if you see a property online which you think may be right for you, make a bit more effort to get there earlier. Most successful buyers are those who are proactive, friendly, flexible. Those who complain about an EA's lack of flexibility should look in the mirror, increase their niceness levels and they will find that many of us are also very nice, flexible etc when the favour is returned.

I would be incredibly surprised if your complaint is upheld by the ombudsman, it sounds like a fairly normal situation, just one which the EA could have handled better. Keep moving forwards and a better flat will show up.
Totally get this. I have experience of ea's when I used to work for a company who sold them software. TBH some were awful, but it wasn't difficult to get a good friendly relationship with them. The one I am buying through now was spot on with me. We found a common ground which helped.

Viewings get cancelled all of the time because a property sells. Happened several times while I was looking. It's just how it is. The ea has cancelled viewings for the house I am buying because its sold to me. It's what I expected.

And quite right re working for the vendors. They pay your commission and fee's. You always operate in their best interests and requests.

Moominho

894 posts

142 months

Friday 3rd March 2017
quotequote all
Good to hear that the agents on here are all ethical and wouldn't dream of doing anything underhand, but the industry is full of it. It's common for EA's to have lists of people who they contact first when decent properties come on the market - obviously the seller has to be happy with the price paid but it isn't unheard of. The counter argument is that the EA knows the people are good for the money, the transaction should process quickly, everyone's a winner. Right?

What I have also experienced which is a bit worse than just unethical, is when say a property is for sale for £300,000. Someone says to the EA "I'll offer £275,000 but I will give you the extra commission you would have received if it went for asking price, and give you a drink on top - if you can get the seller to accept"

I haven't worded it very well, but this sort of behaviour does exist. And again, I don't think any of the PH EA's are guilty of it. But it does happen.

kurt535

Original Poster:

3,559 posts

119 months

Friday 3rd March 2017
quotequote all
Just to confirm to OP who opinionated sat buyers are tyre kickers, , it was the EA that said the only available viewing day was sat 4th march with a take it or leave it slot time.

I do this for a living so am around all day every day, normally the house sellers aren't....

Harry Flashman

19,451 posts

244 months

Friday 3rd March 2017
quotequote all
DeltaTango said:
Harry Flashman said:
Some people work for a living and can't simply take off to go house hunting. We pack as much as we can into weekends.

My next door neighbour, and great friend, who works for a large estate agent in London calls Saturday his sales day, when people with high paying but busy jobs come to look at houses and flats.

And frankly, if you cheek clients like the way you claim to, it;s a wonder anyone buys anything from you at all. A little less arrogance may suit you well.
I have found quite the opposite with regards to Saturdays. All of our stock would be considered at the more expensive end of things and I can say with confidence that Saturday is not 'sales day'. It is normally the people with lower (but still generous vs the rest of the UK) budgets who are more restricted to evenings and weekends as they are closer to minion status and therefore cannot get away from work.

There are of course exceptions, as our 'arrogant' friend, and myself indicated. You're probably one of them, although if I knew it was you I was meeting and you wanted to meet me after I finished work I would question how much you had posted on pistonheads that day wink. These people get the flexibility they require. But I can confirm that, over thousands of sales, the vast majority of those who insist on evening and weekend viewings are not the most serious buyers.

It's an interesting conversation we are having and we do of course come at it from opposite sides of the fence.
Actually, what you'll find is that the partner who stays at home does some scouting down the week, and the breadwinner will do Saturday viewings of the houses that their other half has shortlisted.

Not wanting to get away from the office during the week is not because you can't - it's because if you do, you'd prefer time to be used more efficiently.

Even when I work from home, it is actually working - I would do the odd house visit on such days whilst we were looking, but generally prefer to use a day of actual holiday for exactly that - holiday, not house hunting. I work at a financial institution that tracks the days you take off. No-one, from postroom to C-Suite get to randomly take unbooked days off here. And we take our work seriously - working from home is to actually work, not doss around.

You also unwittingly disparage families with two working parents (who make up a number of my friends, who have been buying £2m houses, so aren't exactly the poverty-stricken buyers you sneer at). Both may want to see the house - both cannot take a day off. This does not mean that they are necessarily, as you so charmingly put it, "minions".

As for posting on PH, pretty easy to do whilst doing other stuff. Less easy to disappear for a couple of hours to look at a house.

It's clear we work in very different professions, and son't really understand what each other do. Difference is this - I don't have to understand your working setup or hours, as you are not my customer. You, on the other hand, should be trying to work out what people want when they buy things from you.

This attitude partially explains why everyone thinks estate agents are useless and arrogant. I rejoiced when I found a good one.

LFB531

1,237 posts

160 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
LFB531 said:
Any good agent should be able to spot a properly serious buyer who really can only do an evening or weekend and help accordingly.
Some people work for a living and can't simply take off to go house hunting. We pack as much as we can into weekends.

My next door neighbour, and great friend, who works for a large estate agent in London calls Saturday his sales day, when people with high paying but busy jobs come to look at houses and flats.

And frankly, if someone cheeked me the way you just claim to have cheeked a potential client, you would not be running a £1m+ purchase for me.

I saw this kind of attitude from agents when we bought our last house in London. Who did we buy from? the one who was charming, kind and behaved like he wanted the best for both his client and us (who happened to be at Foxtons, who I had sworn never to use - good people exist even at bad companies, it seems)

Not someone who told me to "get up earlier" on a Saturday morning, frankly.
You didn't see that bit then?

I'll help anyone but first and foremost, my duty is to my Client. They of course make an effort to present their homes as well as possible for viewings (and very few of us live in an immaculate house 100% of the time) so why put them to that trouble and inconvenience if in our opinion, the viewer is less than fully motivated. That opinion is based on many possible things but it's what we're paid for.

As for your London comment, fine. But I'm not in London and each market is different.

And for what it's worth, I don't think it's arrogant to invite someone to rise a little earlier, if I was on a mission to buy my dream home be it £50k or £5m, I'd be there as the doors opened.



Harry Flashman

19,451 posts

244 months

Friday 3rd March 2017
quotequote all
LFB, I'll defuse this before it gets out of hand - Re-reading my posts, it looks as if I am having a go at you personally, and for that I apologise: it's not fair, and I did not mean to.

I was venting, as frankly our house buying process in London was massively frustrating for a number of reasons. We had condescension, fake counter offers, refusal to put an offer through on one house we really wanted as the agent concerned was showing it for someone else and would not get the commission, or some rubbish (I put an offer through the owner's door myself).

The process was appalling, and I was exposed to behaviour that I found to be at many turns reprehensible.

Our buying price range was £1.4-1.8m in Zone 3, finance arranged, chain free, and so we were by no means a bad buyer.

I took exception to the comment that a client was told to "get up earlier". A) I spent plenty of time getting up early to see houses, to be frustrated by misrepresentation, game-playing and general unpleasantness, and B) I have a stressful job, and sometimes wish a little bit of time to relax on a Saturday morning.

That said, I also resent being labelled a "minion" because I don't wish to take endless days off work to look at houses. That was you, and that was condescending.

kurt535

Original Poster:

3,559 posts

119 months

Friday 3rd March 2017
quotequote all
LFB531 said:
And for what it's worth, I don't think it's arrogant to invite someone to rise a little earlier, if I was on a mission to buy my dream home be it £50k or £5m, I'd be there as the doors opened.
I'm sorry but that is a pretty obnoxious thing to say to a person opening their wallet. it sends out a lot of wrong signals.

DeltaTango

381 posts

125 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
DeltaTango said:
Harry Flashman said:
Some people work for a living and can't simply take off to go house hunting. We pack as much as we can into weekends.

My next door neighbour, and great friend, who works for a large estate agent in London calls Saturday his sales day, when people with high paying but busy jobs come to look at houses and flats.

And frankly, if you cheek clients like the way you claim to, it;s a wonder anyone buys anything from you at all. A little less arrogance may suit you well.
I have found quite the opposite with regards to Saturdays. All of our stock would be considered at the more expensive end of things and I can say with confidence that Saturday is not 'sales day'. It is normally the people with lower (but still generous vs the rest of the UK) budgets who are more restricted to evenings and weekends as they are closer to minion status and therefore cannot get away from work.

There are of course exceptions, as our 'arrogant' friend, and myself indicated. You're probably one of them, although if I knew it was you I was meeting and you wanted to meet me after I finished work I would question how much you had posted on pistonheads that day wink. These people get the flexibility they require. But I can confirm that, over thousands of sales, the vast majority of those who insist on evening and weekend viewings are not the most serious buyers.

It's an interesting conversation we are having and we do of course come at it from opposite sides of the fence.
Actually, what you'll find is that the partner who stays at home does some scouting down the week, and the breadwinner will do Saturday viewings of the houses that their other half has shortlisted.

Not wanting to get away from the office during the week is not because you can't - it's because if you do, you'd prefer time to be used more efficiently.

Even when I work from home, it is actually working - I would do the odd house visit on such days whilst we were looking, but generally prefer to use a day of actual holiday for exactly that - holiday, not house hunting. I work at a financial institution that tracks the days you take off. No-one, from postroom to C-Suite get to randomly take unbooked days off here. And we take our work seriously - working from home is to actually work, not doss around.

You also unwittingly disparage families with two working parents (who make up a number of my friends, who have been buying £2m houses, so aren't exactly the poverty-stricken buyers you sneer at). Both may want to see the house - both cannot take a day off. This does not mean that they are necessarily, as you so charmingly put it, "minions".

As for posting on PH, pretty easy to do whilst doing other stuff. Less easy to disappear for a couple of hours to look at a house.

It's clear we work in very different professions, and son't really understand what each other do. Difference is this - I don't have to understand your working setup or hours, as you are not my customer. You, on the other hand, should be trying to work out what people want when they buy things from you.

This attitude partially explains why everyone thinks estate agents are useless and arrogant. I rejoiced when I found a good one.
Thanks Harry.

I didn't think I was sneering at all. I thought I was being quite nice. You'll note that I said that said minions actually had quite a bit of money. You haven't been especially nice in reply but you're very busy so that's ok.

I totally get the points you make but was simply relaying my substantial experience on the very topic being discussed. I have sold many more houses than you have friends. It bears out statistically. I take my job very seriously and haven't merely fallen into it because of a penchant for hair gel and incompetence. Some of us try to be very professional and justify the large sums we are paid when we do a good job. We can't please everyone of course, as is clear from the above.

I do hope you read what is written fully and realise I am not trying to bat away your assertions like an arrogant c##k.

EJH

937 posts

211 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
LFB, I'll defuse this before it gets out of hand - Re-reading my posts, it looks as if I am having a go at you personally, and for that I apologise: it's not fair, and I did not mean to.

I was venting, as frankly our house buying process in London was massively frustrating for a number of reasons. We had condescension, fake counter offers, refusal to put an offer through on one house we really wanted as the agent concerned was showing it for someone else and would not get the commission, or some rubbish (I put an offer through the owner's door myself).

The process was appalling, and I was exposed to behaviour that I found to be at many turns reprehensible.

Our buying price range was £1.4-1.8m in Zone 3, finance arranged, chain free, and so we were by no means a bad buyer.

I took exception to the comment that a client was told to "get up earlier". A) I spent plenty of time getting up early to see houses, to be frustrated by misrepresentation, game-playing and general unpleasantness, and B) I have a stressful job, and sometimes wish a little bit of time to relax on a Saturday morning.

That said, I also resent being labelled a "minion" because I don't wish to take endless days off work to look at houses. That was you, and that was condescending.
I was going to write a longer response that would have simply poured fuel on the fire but a précis is that agree with your posts. Mrs EJH and I were in a similar situation re: budget and location and bought last year. Most of the hiccups that we had (which could have destroyed other sales) were caused by agents’ assumptions and attempts at “cute,” try-ons.

The 2 techniques that seem to work in/around Greenwich are:

1 Open viewing on Saturday, let bidding war commence from there and
2 One party view during the week (sort wheat and chaff) and focus second viewing at the weekend.

No one dictates viewing times; people may want to buy houses but they don’t always need to. There are plenty of mundane things that people actually need to do in their free time. I live 22 minutes from home and there’s no way that I could have left the office for long enough to view it. This isn’t me being precious and regarding myself as indispensable; I’m neither, it’s just a fact of life.


Harry Flashman

19,451 posts

244 months

Friday 3rd March 2017
quotequote all
I had two posters confused here: did not mean to have a go at them both for things that I had to put up with at the hands of other estate agents, and for that I am sorry.

But whoever wrote the following, I object to them:

- telling a paying customer to get up earlier. That is rude, arrogant and unnecessary
- calling people who aren't willing to take endless days off to view houses "minions". As above.

DeltaTango

381 posts

125 months

Friday 3rd March 2017
quotequote all
EJH said:
Harry Flashman said:
LFB, I'll defuse this before it gets out of hand - Re-reading my posts, it looks as if I am having a go at you personally, and for that I apologise: it's not fair, and I did not mean to.

I was venting, as frankly our house buying process in London was massively frustrating for a number of reasons. We had condescension, fake counter offers, refusal to put an offer through on one house we really wanted as the agent concerned was showing it for someone else and would not get the commission, or some rubbish (I put an offer through the owner's door myself).

The process was appalling, and I was exposed to behaviour that I found to be at many turns reprehensible.

Our buying price range was £1.4-1.8m in Zone 3, finance arranged, chain free, and so we were by no means a bad buyer.

I took exception to the comment that a client was told to "get up earlier". A) I spent plenty of time getting up early to see houses, to be frustrated by misrepresentation, game-playing and general unpleasantness, and B) I have a stressful job, and sometimes wish a little bit of time to relax on a Saturday morning.

That said, I also resent being labelled a "minion" because I don't wish to take endless days off work to look at houses. That was you, and that was condescending.
I was going to write a longer response that would have simply poured fuel on the fire but a précis is that agree with your posts. Mrs EJH and I were in a similar situation re: budget and location and bought last year. Most of the hiccups that we had (which could have destroyed other sales) were caused by agents’ assumptions and attempts at “cute,” try-ons.

The 2 techniques that seem to work in/around Greenwich are:

1 Open viewing on Saturday, let bidding war commence from there and
2 One party view during the week (sort wheat and chaff) and focus second viewing at the weekend.

No one dictates viewing times; people may want to buy houses but they don’t always need to. There are plenty of mundane things that people actually need to do in their free time. I live 22 minutes from home and there’s no way that I could have left the office for long enough to view it. This isn’t me being precious and regarding myself as indispensable; I’m neither, it’s just a fact of life.
I think that everyone sort of agrees here. Buying a house can be awful. The emotions run so high and us agents end up upsetting people greatly, purely through circumstance.

Some (many) EA's are useless. They cause lots of pain. They are generally unaware of how useless they are.

Harry - it was I who used the 'minion' phrase. I should have instead said 'Minions with more money than me', it was tongue in cheek. I was also referring to first time buyers looking at teeny overpriced 1 beds and studios, not people like you.

Happy weekending people. I am of course working tomorrow, because that's what all you selfish pr##ks expect me to do!! biggrin






Harry Flashman

19,451 posts

244 months

Friday 3rd March 2017
quotequote all
And to you DT - and let's be honest, no matter who put whose back up here, it was good to see things from the other side's view: you definitely gave me an insight into the time wasting that EAs have to put up with. I always thought that we were nice, courteous and reliable clients. It is easy to assume everyone else is the same - it is obvious from your posts that this is not the case, and that you spend a lot of time with timewasters!

A good weekend to you too - and I hope tomorrow (what my EA friend calls "Saturday money day") goes well for you!

HF.

EJH

937 posts

211 months

Friday 3rd March 2017
quotequote all
DeltaTango said:
Stuff...
I will say that the agents we used were, without qualification, excellent. If anyone wants/needs an agent in SE10, PM me and I’ll won’t hesitate to recommend!

Having bought the house, I have a decorator coming round tomorrow morning to quote a <<crosses fingers>> hopefully-not-too-exorbitant sum for exterior, windows and railings. Oh joy…

I hope the agents’ money days are more positive than mine looks set to be!

rah1888

1,551 posts

189 months

Friday 3rd March 2017
quotequote all
kurt535 said:
Its more the way theEA has behaved; dutifully accept and get given a viewing time then, day before get call that its sold to another person without as much as a sniff.

Clearly they have their A and B list of people but nonetheless it annoyed me!
Another estate agent here.

It's a tricky situation to fully explain, and one where none of us have all the facts. Ultimately the EA works for the seller, and they call the shots. Seller could have received a very good offer, from a buyer in a good position, that they were happy with. However, it's unusual to not let planned viewings go ahead.

It may have been dodgy, although in my 20years experience it would be highly unusual, or it may just be the EA following their client's instructions.

rah1888

1,551 posts

189 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
Actually, what you'll find is that the partner who stays at home does some scouting down the week, and the breadwinner will do Saturday viewings of the houses that their other half has shortlisted.
Precisely my experience.

I'm based in a Surrey town, and almost everything we deal with is £1m - £2.5m. Almost all our buyers are moving from SW London and need to commute back to somewhere in central London for work. Typically the wife will view a wide selection of properties during the week, and bring husband back to see the ones she likes on Saturday.

I don't work every Saturday, but we'll always have someone available to show round at the weekend. I'd prefer not to give up my evenings too, especially this time of year when it's pitch black b 6pm, and an extra daytime viewing will always be necessary - nobody is spending £1.5m on a house they've never seen in daylight.

Saturday is frequently our busiest day for viewings. My only grumble is that some people seem to operate to a different clock on a Saturday. An 11:00am appointment means to some people that they can roll up about 11:20am, with a Costa Coffee in hand. Not hugely helpful when I have 8, 9 or 10 appointments at a number of different properties.

Harry Flashman

19,451 posts

244 months

Friday 3rd March 2017
quotequote all
rah1888 said:
My only grumble is that some people seem to operate to a different clock on a Saturday. An 11:00am appointment means to some people that they can roll up about 11:20am, with a Costa Coffee in hand. Not hugely helpful when I have 8, 9 or 10 appointments at a number of different properties.
Yep. This is rude behaviour.

DeltaTango

381 posts

125 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
rah1888 said:
My only grumble is that some people seem to operate to a different clock on a Saturday. An 11:00am appointment means to some people that they can roll up about 11:20am, with a Costa Coffee in hand. Not hugely helpful when I have 8, 9 or 10 appointments at a number of different properties.
Yep. This is rude behaviour.
Pet peeve!

Most amusing example of timewasting was a couple who brought their young child on a viewing tour of 4 large houses. Their child was learning to walk up stairs apparently and they proceeded to let the little cherub practice this at every single (multi levelled) house. We are talking about 2 mins per flight of stairs. By the 3rd house I lost an amount of patience and simply picked up the little chap myself and carried him downstairs having suggested they may wish to do so themselves. They weren't impressed to say the least but they'd absorbed 30mins of mine and other people's lives by that point.

I telephone and text once people are 5 mins late and leave after 15mins max lateness or I am ruining another nice punctual person's day, unless it's a 2nd/3rd/4th/billionth viewing.

I do genuinely still enjoy this job though.

LFB531

1,237 posts

160 months

Friday 3rd March 2017
quotequote all
Harry Flashman said:
LFB, I'll defuse this before it gets out of hand - Re-reading my posts, it looks as if I am having a go at you personally, and for that I apologise: it's not fair, and I did not mean to.

That said, I also resent being labelled a "minion" because I don't wish to take endless days off work to look at houses. That was you, and that was condescending.
No problem from here HF and if you took that remark as condescending, my apologies in return, it wasn't intended!

Great things these EA threads and good to see all sides getting opinions aired. A proper open forum.