Leaving a bad review
Discussion
clarky92 said:
The guy has screenshot the text thread (no idea why I was polite and no issue on my side) onto the review so my personal mobile number is in full view to the world of Facebook. I haven’t replied to him or made any contact since I posted the review
what to do now?
That'll be some breach of Facebook I would guess so start by reporting it. what to do now?
You've triggered a thicko. In his defence he probably doesn't understand anything that's going on and may not have ever had anyone stand up to him before or call him out as a loser so he could be very confused.
If you're conversation that he has published without your permission is fair then he will just be announcing to the world that he is best swerved so in that regard it's quite funny but you should at least ask him to blank out your phone number on the images.
clarky92 said:
The guy has screenshot the text thread (no idea why I was polite and no issue on my side) onto the review so my personal mobile number is in full view to the world of Facebook. I haven’t replied to him or made any contact since I posted the review
what to do now?
He's putting more energy into defending his position for a no-show than trying to make amends! what to do now?
"Don't say bad things about me because it will affect my ability to attract the customers I DO want to work for" ?
loskie said:
Plus as a business he may be in breach of GDPR publishing your private details.
https://assets.publishing.service.gov.uk/governmen...
Or am I being a knob suggesting that?
yes you can, here is the template letter for that warninghttps://assets.publishing.service.gov.uk/governmen...
Or am I being a knob suggesting that?
https://ico.org.uk/for-organisations/report-a-brea...
for a decent company/business this letter works like a charm. However, in the scale of your tradesman I would recommend not to go through this route. Just message him and request kindly remove that and also consider removing your review in the case of further escalation. Only hire tradesmen with word of recommendation, even with that lower your expectations we are not living in Germany or Switzerland, we are living in U.K. where self entitlement and shoddy work is written on society’s DNA
what are you gonna do if someone from this tradesmen circle come at night and key your car? or vandalise your property? even worse poison your dog/cat?
if you think police will help, no they won’t, they are corrupt or too lazy to enforce such crimes.
You did the right thing, OP, people who are like this need to have consequences for it. A second chance in case the first excuse us genuine (it isn't) is fair, but that's the lot, especially with poor communication on top of it.
And then moaning about the review and playing silly games with putting your contact details out there? Noooope. Report to Facebook, report as a GDPR breach, report to whatever trade body they're covered by.
And then moaning about the review and playing silly games with putting your contact details out there? Noooope. Report to Facebook, report as a GDPR breach, report to whatever trade body they're covered by.
ClaphamGT3 said:
The issue is that many one man band self employed tradesman are one man bands because they are utterly disorganised and incapable of managing workload and self employed because they are unemployable by anyone else.
Unless you know such a tradesman extremely well, it’s usually better to pay a little more to hire a reputable contractor
We had 3 quotes for pointing a table wall and replacing steel lintels. 1200 quid. Can come Monday. Unless you know such a tradesman extremely well, it’s usually better to pay a little more to hire a reputable contractor
7800 quid. Can't come til October.
3000 sometime soon in the summer.
The 1200 quid lot didn't fill me with any confidence.
Although it's a 6 day job for 2 people and about £250 In materials, so actually a fair price.
The 3000 quid guy had just turned up to do day 5.
It's like the full cast of boys from the black stuff.
Me and the wife are playing good cop bad cop with him.
His promise was to start in May and finish by the 1st week in June. We had 4 different start date promises, and they came and went. When he misses one, he goes into radio silence for 2 days.
That's okay, but as I sàid to him, I work away from home, I want to time the days I can work at home with your start date. So if you tell me it's Monday or Tuesday, I'll plan to be in the office on Wednesday and Thursday, but then you tell me it's Wednesday, so i delay a day. And now you say it's next Monday
If I'd known it wasn't this week, I'd have gone to the office Monday and Tuesday and maybe Wednesday.
But going into radio silence has an impact on my ability to plan.
He is unemployable. You've just got to take the uncertainty, and hope.
I found out from him on Friday that 35 years ago he was in a Borstal, for minor criminal offences as a teenager and spent much of his 20s in prison. But he's seen the error of his ways.
Why tell me that? I could have guessed but i try not to be judgemental.
The thing is, I could have bought a second hand tower, took 2 weeks unpaid leave, roped in a nephew, done it and flogged the tower on eBay and it would have been easier and less stressful.
But he's doing a decent job when he's here.
ooid said:
what are you gonna do if someone from this tradesmen circle come at night and key your car? or vandalise your property? even worse poison your dog/cat?
It's unlikely that Liam Neeson is having to resort to some basic trades to make ends meet. What were really looking at here is a man whose special set of skills are struggling to tie shoe laces and an inability to to get from A to B. 
Besides, they are the ones whose livelihood is built around being requested by complete strangers to meet them, alone, at unknown locations. Rather than customers being wary of tradesmen I suspect it would be fair to say that tradesmen are the ones at risk from nutter customers generally?
I left a short, factual, damming, but including the positives 2 start review, of a total failure of a plumber on his google reviews.
Basically, he hadn't done as asked, had to re-do it which he refused to do till my mum stepped in (literally, she was just for the day) on one of the times he had to come back to fix things that didn't work. And then we had a huge gas leak and he was seriously relaxed and non-apologetic for filling the whole house with gas such that I had to turn the isolator off at the meter.
He was only meant to be moving the boiler to the other side of a wall and swapping a vented cylinder for a new unvented oso unit.
However he didn't put the boiler at the height requested, didn't fit the requested model of cylinder, ran pipes over the light switch, had I think a total count of 5 or 6 leaks in the wet pipework, plus the one on the gas side, butchered the cylinders top cover, and all the plumbing in the attic looked like he literally chucked the 10 pack of 22mm in from the room below and joined it up were it landed. He then had to come back twice, as the shower didnt work, hot coming out the cold tap (he had actually made a loop, linking hot to cold) and various other issues. and I quote 'the pipe where not labled, how was I meant to know which was which' couldnt write it.
Posted the review.
Then he has the audacity to post a reply, basically calling me a liar. Stating (correctly) that he moved the boiler for me (to correct the mistake of fitting it 18inch too low) and totally denying the gas leak despite it being a dedicated trip to repair, literally the week before.
We still have one persistent weep, which will need major rework as the issue is the angle to pipework comes into the compression fitting on the cylinder, and where the flue leaves the roof is that bad it still wears a towel to catch rain if its windy/heavy as that again will need totally redoing. He only saving grace was turning up, time and time again, to correct the mistakes.
And he came well recommended! Tosser. Jamie Parry Wirral Cosy Rooms!!! Still trading, had FB page, google page now gone, clearly I wasnt the only one.
Daniel
Basically, he hadn't done as asked, had to re-do it which he refused to do till my mum stepped in (literally, she was just for the day) on one of the times he had to come back to fix things that didn't work. And then we had a huge gas leak and he was seriously relaxed and non-apologetic for filling the whole house with gas such that I had to turn the isolator off at the meter.
He was only meant to be moving the boiler to the other side of a wall and swapping a vented cylinder for a new unvented oso unit.
However he didn't put the boiler at the height requested, didn't fit the requested model of cylinder, ran pipes over the light switch, had I think a total count of 5 or 6 leaks in the wet pipework, plus the one on the gas side, butchered the cylinders top cover, and all the plumbing in the attic looked like he literally chucked the 10 pack of 22mm in from the room below and joined it up were it landed. He then had to come back twice, as the shower didnt work, hot coming out the cold tap (he had actually made a loop, linking hot to cold) and various other issues. and I quote 'the pipe where not labled, how was I meant to know which was which' couldnt write it.
Posted the review.
Then he has the audacity to post a reply, basically calling me a liar. Stating (correctly) that he moved the boiler for me (to correct the mistake of fitting it 18inch too low) and totally denying the gas leak despite it being a dedicated trip to repair, literally the week before.
We still have one persistent weep, which will need major rework as the issue is the angle to pipework comes into the compression fitting on the cylinder, and where the flue leaves the roof is that bad it still wears a towel to catch rain if its windy/heavy as that again will need totally redoing. He only saving grace was turning up, time and time again, to correct the mistakes.
And he came well recommended! Tosser. Jamie Parry Wirral Cosy Rooms!!! Still trading, had FB page, google page now gone, clearly I wasnt the only one.
Daniel
ClaphamGT3 said:
The issue is that many one man band self employed tradesman are one man bands because they are utterly disorganised and incapable of managing workload and self employed because they are unemployable by anyone else.
Unless you know such a tradesman extremely well, it’s usually better to pay a little more to hire a reputable contractor
Agreed. Unless you know such a tradesman extremely well, it’s usually better to pay a little more to hire a reputable contractor
They may be fantastic at the actual work, but f
k me, many of them are utterly incapable of running a business, managing a diary, answering the phone, invoicing, or providing anything that resembles customer service. I'm one of these 'nice guys' who always finds that it is better to be polite and respectful to tradesmen, even when they mess me around, but even then I find that they rarely have the decency to answer the phone and explain why they didn't turn up.
I have just gone through a complete self-build house project, and I found it much easier to arrange all my separate trades through a builder friend who uses them all regularly, rather than try to make the initial contact myself.
I found that when they were called by a builder, they actually turned up and behaved themselves (mostly). Once they turned up I dealt with them myself as to what I wanted doing and paid them directly.
I got the impression that they wouldn't have been as interested in the job if it was just Joe Public calling them.
dhutch said:
I left a short, factual, damming, but including the positives 2 start review, of a total failure of a plumber on his google reviews.
Basically, he hadn't done as asked, had to re-do it which he refused to do till my mum stepped in (literally, she was just for the day) on one of the times he had to come back to fix things that didn't work. And then we had a huge gas leak and he was seriously relaxed and non-apologetic for filling the whole house with gas such that I had to turn the isolator off at the meter.
He was only meant to be moving the boiler to the other side of a wall and swapping a vented cylinder for a new unvented oso unit.
However he didn't put the boiler at the height requested, didn't fit the requested model of cylinder, ran pipes over the light switch, had I think a total count of 5 or 6 leaks in the wet pipework, plus the one on the gas side, butchered the cylinders top cover, and all the plumbing in the attic looked like he literally chucked the 10 pack of 22mm in from the room below and joined it up were it landed. He then had to come back twice, as the shower didnt work, hot coming out the cold tap (he had actually made a loop, linking hot to cold) and various other issues. and I quote 'the pipe where not labled, how was I meant to know which was which' couldnt write it.
Posted the review.
Then he has the audacity to post a reply, basically calling me a liar. Stating (correctly) that he moved the boiler for me (to correct the mistake of fitting it 18inch too low) and totally denying the gas leak despite it being a dedicated trip to repair, literally the week before.
We still have one persistent weep, which will need major rework as the issue is the angle to pipework comes into the compression fitting on the cylinder, and where the flue leaves the roof is that bad it still wears a towel to catch rain if its windy/heavy as that again will need totally redoing. He only saving grace was turning up, time and time again, to correct the mistakes.
And he came well recommended! Tosser. Jamie Parry Wirral Cosy Rooms!!! Still trading, had FB page, google page now gone, clearly I wasnt the only one.Daniel
I am presently in your same situation, so you have my sincere sympathy . Respect today is for wealth, with no interest on how that wealth is achieved,. In my situation, i got the impression that those I approached, solicitors, courts etc. gave me the impression of "more fool you", and the former/solicitors being even more corrupt "business is business after all", than the building contractor and/or the surveyor.Basically, he hadn't done as asked, had to re-do it which he refused to do till my mum stepped in (literally, she was just for the day) on one of the times he had to come back to fix things that didn't work. And then we had a huge gas leak and he was seriously relaxed and non-apologetic for filling the whole house with gas such that I had to turn the isolator off at the meter.
He was only meant to be moving the boiler to the other side of a wall and swapping a vented cylinder for a new unvented oso unit.
However he didn't put the boiler at the height requested, didn't fit the requested model of cylinder, ran pipes over the light switch, had I think a total count of 5 or 6 leaks in the wet pipework, plus the one on the gas side, butchered the cylinders top cover, and all the plumbing in the attic looked like he literally chucked the 10 pack of 22mm in from the room below and joined it up were it landed. He then had to come back twice, as the shower didnt work, hot coming out the cold tap (he had actually made a loop, linking hot to cold) and various other issues. and I quote 'the pipe where not labled, how was I meant to know which was which' couldnt write it.
Posted the review.
Then he has the audacity to post a reply, basically calling me a liar. Stating (correctly) that he moved the boiler for me (to correct the mistake of fitting it 18inch too low) and totally denying the gas leak despite it being a dedicated trip to repair, literally the week before.
We still have one persistent weep, which will need major rework as the issue is the angle to pipework comes into the compression fitting on the cylinder, and where the flue leaves the roof is that bad it still wears a towel to catch rain if its windy/heavy as that again will need totally redoing. He only saving grace was turning up, time and time again, to correct the mistakes.
And he came well recommended! Tosser. Jamie Parry Wirral Cosy Rooms!!! Still trading, had FB page, google page now gone, clearly I wasnt the only one.Daniel
Lord Marylebone said:
....They may be fantastic at the actual work, but fk me, many of them are utterly incapable of running a business, managing a diary, answering the phone, invoicing, or providing anything that resembles customer service....
.... when they were called by a builder, they actually turned up and behaved themselves (mostly). Once they turned up I dealt with them myself as to what I wanted doing and paid them directly.
I think there is a lot in this. k me, many of them are utterly incapable of running a business, managing a diary, answering the phone, invoicing, or providing anything that resembles customer service........ when they were called by a builder, they actually turned up and behaved themselves (mostly). Once they turned up I dealt with them myself as to what I wanted doing and paid them directly.
Wings said:
I am presently in your same situation, so you have my sincere sympathy . Respect today is for wealth, with no interest on how that wealth is achieved,. In my situation, i got the impression that those I approached, solicitors, courts etc. gave me the impression of "more fool you", and the former/solicitors being even more corrupt "business is business after all", than the building contractor and/or the surveyor.
It was that bad, I contacted Gas Safe, because he was ticketed but clearly far from safe. Nothing back.He also signed off the hot water tank install (G3) including the temperature was set right, and that he has done a flue gas test, despite the fact he left site before his spark wired in the boiler in the near location.
And managed to do a 'full service' on the boiler for me, without breaking the manufacturers seals on the heat exchanger access panel.
Daniel
mike9009 said:
I have given up getting trades round for the time being.
I need a fence putting up, had three different people not bother turning up.
Also trying to get our windows replaced, cannot get anyone to come and quote.
It is obviously manic with material supply issues thrown in the mix too. Going to wait until autumn for things to calm down.....
I wouldn't bother leaving a bad review for a fencing contractor. They may simply remove your posts.I need a fence putting up, had three different people not bother turning up.
Also trying to get our windows replaced, cannot get anyone to come and quote.
It is obviously manic with material supply issues thrown in the mix too. Going to wait until autumn for things to calm down.....
LeadFarmer said:
I once left a negative review on Tripadvisor for a hotel in the Dominican Republic. I got replies with death treats, and wishes of getting cancer. Must have been from the staff?
There must be money to be made for any tradesman who can keep a diary.
Why are they usually so poor at the management side of their business, always poor comms, not turning up etc.
I have a plumber and another tradesperson who are brilliant at managing their appointments and are trustworthy to the point where I just appoint them to do the work without even asking for a price.
Same here. My plumber gets work from me (I have BTL's) without any quote or check by me. He will turn up on time, and won't rip me off.There must be money to be made for any tradesman who can keep a diary.
Why are they usually so poor at the management side of their business, always poor comms, not turning up etc.
I have a plumber and another tradesperson who are brilliant at managing their appointments and are trustworthy to the point where I just appoint them to do the work without even asking for a price.
I would say 90% of jobs I get done by trades are utterly crap. I sometimes wonder if it's their first day on the job.
The last job I had done was a bog standard post and panel fence on reasonably level ground. The guy was recommended by a neighbour.The fence zigzags all over the place. Was done while I was away with the neighbour overseeing the work.
Before that I had some roof work done. Used an established company on one of the review websites.
The result looked terrible and wasn't detailed properly at the edge. They insisted it was right even though they couldn't point me to a single house in my area like it. They only backed down and did it properly when I refused to pay.
I've lost count of the amount of f
k ups by garages when I've put cars in for work. Edited by 98elise on Sunday 25th July 12:12
Candellara said:
Personally, i leave bad reviews all the time. Any restaurant, tradesmen, garages etc etc that the service has fallen short or wanting - i leave an honest version of my experience. That said, i also leave dozens of truly glowing reviews
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