Ryobi Battery Not Working (But Is Charging!)

[DaveyBoyWonder]

The initial message was deleted from this topic on 24 May 2024 at 14:54

[trickywoo]

One or more of the cells have gone out of balance. It’s really common. Had the same issue on a Milwaukee.

It might be recoverable but isn’t really diy unless you have the right kit / experience.

If it’s in warranty take it back.

[119]

It's a day old.

It would have been quicker to contact the retailer surely?

[DaveyBoyWonder]

119 said:

It's a day old.

It would have been quicker to contact the retailer surely?

How observant. Yes its a day old but if I can save myself an hour round trip to return it I will do.

[119]

DaveyBoyWonder said:

119 said:

It's a day old.

It would have been quicker to contact the retailer surely?

How observant. Yes its a day old but if I can save myself an hour round trip to return it I will do.

Ah i thought it was an online purchase.

Either way, you have a faulty battery which i am sure a call to Ryobi CS could be worth a try?

Never bought any of their tools so not sure how accommodating they are with tech issues.

[BrokenSkunk]

DaveyBoyWonder said:

119 said:

It's a day old.

It would have been quicker to contact the retailer surely?

How observant. Yes its a day old but if I can save myself an hour round trip to return it I will do.

You've already tried everything that a owner can be expected to do. You put it in the charger, it shows as charged, you put it in the tool it doesn't work.

Your options at this point are:

1/ Open the battery, get all electronicsy with the internals. Void the warranty. It's impossible to say what your chances of success are at this stage.

2/ Return it under warranty.

As you have a warranty, option 1 is nothing short of madness (unless your goal is to learn about batteries and you don't care about having a functioning thingamy at the end of the process.)

Since it's a trait of PHer's to wade in authoratatively on threads about which they have no clue, I'll state my credentials. I'm an electronics design engineer, part of my job is designing battery packs that are almost identical to the ones used in power tools.

[Philvrs]

I recently found ryobi customer service to be excellent. The handle snapped on my mums lawnmower, and i had forgot to register it within 30 days of purchase for warranty (bought direct from their online store), a bit of back and forth on email resulted in a form to send in the post with the serial number sticker from the machine, new machine sent out next day, no quibbles and no request for return of the old machine.
(I repaired and kept the old machine, as i too have some batteries to make use of it)