Smeg oven

[chrisga]

Bit of a long shot. We set our smeg pyrolitic oven to clean itself yesterday as we were supposed to be cooking for guests today. About an hour in to the process the door inner glass shattered. I turned the power off as I wasn't sure whether the door would withstand the heat with a layer of glass missing.

I let it cool overnight and switched it back on this morning and the door lock light is on but it's definitely cold enough to open. I was hoping the door lock was controlled by heat but it appears it isn't. Does anyone know if there is a way to "reboot" a smeg oven? I've looked in the manual and had a quick google but wondered if anyone had ever experienced similar.

If I can't open the door I can't replace the glass. If I can't replace the glass I need a new oven but I can't remove the oven as the mounting screws are behind the door face and if I get the door open I might as well replace the glass as the oven is only a year and 18 days old.

Edited by chrisga on Sunday 1st January 11:08

[chrisga]

Thanks, will have a look and will contact smeg on Tuesday.

[chrisga]

Cool story and all that but credit where credit is due. So many threads are complaining about stuff I thought it would be nice to give a compliment for once.

We have received excellent customer service from Smeg. Their service call centre was excellent, very helpful, and logged the call at possibly one of their busiest times (first day back after Christmas and New Year break). They kept us informed every step of the way, i.e. to say they had ordered the part but it was going to be a couple of days before they saw it, then when the part had arrived and it was with the engineer. The smeg engineer came out with the spare parts, managed to open the door, reset the controls and replaced the glass all free of charge even though we were slightly outside of their standard warranty.

Thank goodness. We were getting pretty bored of hob food!