Rejecting DFS sofa
Discussion
Orderd a sofa from DFS 12 weeks ago and it arrived today. The leather sofa has numerous scuffs on it where the leather has been scraped off somehow. I pointed this out to the delivery guys who said that DFS will send someone out to repair this. He is comming on thursday. I dont want it repaired as I am not happy with the overall quality aswell as the marks. The sofa is on a 4 year interest free aggrement. I would like to reject the sofa and get it collected. Under the sales of goods act I have the right to reject the sofa within a resonable time. I think 24 hours is a resonable time. From reading other stories about DFS I feel i have a battle on my hands. Any advice would be great. Thanks
Update - a guy from dfs came out today and said the marks were from been delivered and knocked against the wall. I tend to agree with this. He was very polite etc. He went out to his van and got a kit and it is now looking fine. However I am still not happy with the sofa but how can I reject it and get my money back without a genuine reason???
Another update - Mrs came back today and saw it for the first time, she has spotted loads of marks on the sofa where it seems that a really think layer of the top surface has come off. Now that I have noticed it it does look bad under light. I will now ring them for formally reject the sofa and cancel the finance!
Update - The sofa now has a general defect, basicaly there is an issue with the leather on one of the cushions where it seems that the leather is alot softer than the rest of the sofa and is wearing really fast even though its a only a week old. Also numerous marks still remain. From looking at the net it seemed that my best course of action was to formally reject the sofa in writing qouting the sales of goods act. I sent this to my local dfs store last thursday. I have made several phone calls to my local store to get their response. Today I got a snotty call from the dept manager saying that because I qouted the sales of goods act in the letter, it has now been passed to the DFS legal team. The manager seemed very cocky, all the other staff I have spoke to were very polite. He said that I should exspect a letter from the legal team by the end of the week. I no I am gonna be drawn into a fight but surely the law is on my side as i have recived shoddy goods and I have rejected it in a resonable time and I will stop using the sofa.
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