Samsung Fridge Problem.....trying to burn my house down.

[cramman]

Sorry, no idea where to post this.

I’m wondering if anyone on here can help here. Before I phone Samsung, again, with details of my fridge I would like to know if there is anything I should say/threaten.

Basically, my fridge/freezer (American style thing) has recently started making a fair bit noise. It’s 3 year old and therefore should still be working, IMO. Then, on Friday gone the freezer just died.
So, I had a look on the net and it appears the fans freeze up, took it apart and all fine apart from inside the freezer which has melted, yes, fire in a freezer. It appears, more internet searching, that there has been a problem with a few models, need to confirm mine is one, although it clearly is (need the product number)
Samsung have said they will send someone to fix it, but, where do I stand?

It’s clearly been trying to burn itself down, although I will not be saying I have taken this panel off, just claimed I could smell it. Am I justified in saying I want a full replacement?

Lost food?

Time without a fridge, claims of takeaways and restaurants?

Cheers.

[cramman]

Thanks for the replies.

I'm not sure of my serial number, put the receipt in the car today to bring to work then decided to ride in. Will be giving them a call when I get back.

Looking at that link, internal 'sparking' sounds like a load of rubbish, mine has melted, about a 3" hole a few mm deep inside the fridge. It's clearly more than a spark and to be fair I may have been very lucky.
Am I within my rights to request a full refund? The fridge is damaged as far as I'm concerned, and now the freezer no longer works, possibly as a result of the thing trying to freeze something that it trying to catch fire, ie overworking. How can I know it has not caused other components to be overworked.

[cramman]

Excellent, samsung are sending someone out to sort it.

Does anyone know where I stand regards a full replacement, ie European laws etc. Or where can I check?

[cramman]

Good news.

The fact the freezer is now broken worries me as they've said if this isn't due to the fault then its not their problem.

From what I've read and been told by people I've asked about fixing it sounds like the compressor is goosed. Fingers crossed.

[cramman]

bazking69 said:

You should have had a recall letter from Samsung if it was a certain model. We did.

Out of interest, what temp did you have the freezer set to? Ours was at -25c, but I noticed the technician had cranked it down to -15c at some point during his visit without telling us. Again, this rings alarm bells, almost as if he has been told to do this on the hush?

Edited by bazking69 on Monday 26th July 21:09

Mine was set around the -15 range I think. No problems freezing up etc.

As for the fix, It's all well and good fixing what is causing the fire, but, mine has been on 'fire', I'll add a pic tomorrow for those interested.