Self-service checkouts and "use your own bag"
Discussion
R6tty said:
clockworks said:
I'll try putting the bags on with a scanned bottle of milk next time.
Can you pay with cash if you scan as you go?
Yes you can. Exactly the same proccess.Can you pay with cash if you scan as you go?
Bear in mind every so often somebody will come over and check your bags to make sure you haven't nicked anything. This happens whether you pay cash or card.
Use Scan device or phone and pack as going round, though Sainsburys is taking the mick now. Going to avoid after our last big shop shambles. **
The point is that they have all taken out manned checkouts so that there are long queues thus driving you to do their job for them by scan and pack. Do you get a discount? No, though it would be minimal. Are they still taking the mick on sales prices and demands on suppliers? Yes.
Then upon the excuse that shop lifting is now a middle class self scan problem they've introduced tech which doesn't always work.* Then introduce bag checks at a rate that with the scarcity of staff means you're still in a queue but now to get checked.
- * Accusations of people weighing one product and declaring it to be a cheaper product has led Sainsbury's to install weighing machines which rely on cameras to identify the product. Put some carrots on the scales, look to screen to select carrots, no icons just an image of the carrots, and instruction to press print. Fair enough, same with bananas. Peppers, not found. So you press the option to type in the product name. Nope not found. Even typing in the exact wording of the shelf label, still not found. Sale lost because not waiting for the non existent assistant to sort it here or at till.
-** Get to self scan checkouts, there's none available as several not working and the rest occupied by folks waiting to be checked or with a problem. Eventually get on a machine, bag check. FFS. Eventually it's our turn. Halfway through the check the scanner has a wobbly. Assistant puzzled, we enquire has something been found we've not checked, but I know the last item scanned before it threw a wobbly was definitely scanned correctly. No that's not it apparently.
Assistant says now has to full scan. All the stuff we've packed carefully is pulled out scanned and rammed back in wherever and however. Eventually the pain ends, there's an attempt to scan the till to close it out, nope still not working, Eventually after much button pushing, scanning the assistant's id badge and Christ knows what else the system works. Assistant has no idea if we had missed anything or what is going on. Queue for people still waiting to be checked even longer. Get home, checks goods vs receipt, various items the number paid for is wrong, sometimes over, sometimes under, we end up about £6 to the good due to something being completely missed on the check scan. Shambles, utter bloody shambles. Sainsbury's done with you.
The point is that they have all taken out manned checkouts so that there are long queues thus driving you to do their job for them by scan and pack. Do you get a discount? No, though it would be minimal. Are they still taking the mick on sales prices and demands on suppliers? Yes.
Then upon the excuse that shop lifting is now a middle class self scan problem they've introduced tech which doesn't always work.* Then introduce bag checks at a rate that with the scarcity of staff means you're still in a queue but now to get checked.
- * Accusations of people weighing one product and declaring it to be a cheaper product has led Sainsbury's to install weighing machines which rely on cameras to identify the product. Put some carrots on the scales, look to screen to select carrots, no icons just an image of the carrots, and instruction to press print. Fair enough, same with bananas. Peppers, not found. So you press the option to type in the product name. Nope not found. Even typing in the exact wording of the shelf label, still not found. Sale lost because not waiting for the non existent assistant to sort it here or at till.
-** Get to self scan checkouts, there's none available as several not working and the rest occupied by folks waiting to be checked or with a problem. Eventually get on a machine, bag check. FFS. Eventually it's our turn. Halfway through the check the scanner has a wobbly. Assistant puzzled, we enquire has something been found we've not checked, but I know the last item scanned before it threw a wobbly was definitely scanned correctly. No that's not it apparently.
Assistant says now has to full scan. All the stuff we've packed carefully is pulled out scanned and rammed back in wherever and however. Eventually the pain ends, there's an attempt to scan the till to close it out, nope still not working, Eventually after much button pushing, scanning the assistant's id badge and Christ knows what else the system works. Assistant has no idea if we had missed anything or what is going on. Queue for people still waiting to be checked even longer. Get home, checks goods vs receipt, various items the number paid for is wrong, sometimes over, sometimes under, we end up about £6 to the good due to something being completely missed on the check scan. Shambles, utter bloody shambles. Sainsbury's done with you.
Spare tyre said:
lizardbrain said:
Start with the bag in your hand. Scan a heavy item like milk, put it in the bag. then put the bag on the scales
That’s what I doI’m sure after a week or two they will look at various thresholds and adjust
Road2Ruin said:
'Scan as you shop' is where the future is. So easy. I never scan at the till anymore.
I used to do this when I did my weekly shop, changed to delivery as got fed up of car park dings.At least a year ago I went to Sainsburys and tried to pick up a scanner. Swipe card and nothing happened, asked for assistance and they said the card reader does not work, touch the screen on the scanner pick up the gun and scan the barcode on your card. I suggested putting a note up saying that the card reader doesn't work. In yesterday and a lady is trying to swipe her card and nothing, I showed her how to get a gun. But one year later still not fixed and no note to tell you how to get the gun
lancslad58 said:
Don’t they have a “smart shop” like Sainsbury whereby you scan the goods before you put them in your bags either with your phone or a hand held scanner. Once you’ve got everything you want you just point your phone/scanner at the reader at the till and you’re done, no issues with bag weights/unexpected item in thebagging area etc, and it’s far quicker than scanning everything at the till.
We don't have that where I am (Australia). Is that across all Tesco or Sainsbury stores? The obvious weakness is there's no weight check to see that you've not escaped scanning an item. Unless they're tracking you with video.... But different stores will have different levels of stock loss so the less-stealy people are allowed to get by with less checks...rodericb said:
We don't have that where I am (Australia). Is that across all Tesco or Sainsbury stores? The obvious weakness is there's no weight check to see that you've not escaped scanning an item. Unless they're tracking you with video.... But different stores will have different levels of stock loss so the less-stealy people are allowed to get by with less checks...
They randomly do checks at the till - they will pick up 2 or 3 random items from your bag and check them against your 'inventory'. You could get away with it a few times, but may face an awkward conversation when the two filet steaks and the olive oil are missing the next time.
I'll have a look at scan as you go, see how many of the tills actually take cash.
There are 8 self-scan checkouts at my local Tesco, but only 3 of then take cash. It used to be all 8 of them, but they gradually reduced it down to just one - the queues and confusion was awful. They eventually went up to 3 again, and that seems to be about right - as long as all 3 of them are actually working.
Having watched other shoppers using scan as you go, it does seem to slow them down a fair bit, especially if they are shopping "solo", struggling to push a trolley, hold a shopping list, pick up a product with the barcode in the right place, and actually holding the scanner.
I just want to get in and out as quickly as possible. I even go to the trouble of re-writing the shopping list in "shortest route around the store" order. When I go with 'er indoors, she prefers to walk up and down pretty much each aisle. Takes forever, and costs more because she spots extra stuff.
There are 8 self-scan checkouts at my local Tesco, but only 3 of then take cash. It used to be all 8 of them, but they gradually reduced it down to just one - the queues and confusion was awful. They eventually went up to 3 again, and that seems to be about right - as long as all 3 of them are actually working.
Having watched other shoppers using scan as you go, it does seem to slow them down a fair bit, especially if they are shopping "solo", struggling to push a trolley, hold a shopping list, pick up a product with the barcode in the right place, and actually holding the scanner.
I just want to get in and out as quickly as possible. I even go to the trouble of re-writing the shopping list in "shortest route around the store" order. When I go with 'er indoors, she prefers to walk up and down pretty much each aisle. Takes forever, and costs more because she spots extra stuff.
The shoplifting reason seems the most obvious. Annoying if you've been in another shop so your bag is half-full and you're just picking up something. I now just don't bother putting a bag on the counter, and just put everything on the bare counter. I suppose one issue is dirt from the underside of other people's bags.
Edited by Hoofy on Monday 8th April 13:52
clockworks said:
I'll have a look at scan as you go, see how many of the tills actually take cash.
There are 8 self-scan checkouts at my local Tesco, but only 3 of then take cash. It used to be all 8 of them, but they gradually reduced it down to just one - the queues and confusion was awful. They eventually went up to 3 again, and that seems to be about right - as long as all 3 of them are actually working.
Having watched other shoppers using scan as you go, it does seem to slow them down a fair bit, especially if they are shopping "solo", struggling to push a trolley, hold a shopping list, pick up a product with the barcode in the right place, and actually holding the scanner.
I just want to get in and out as quickly as possible. I even go to the trouble of re-writing the shopping list in "shortest route around the store" order. When I go with 'er indoors, she prefers to walk up and down pretty much each aisle. Takes forever, and costs more because she spots extra stuff.
I'm unsure if it's actually quicker to pack as you go, but it sure feels a lot quicker. Being able to skip the packing at the end, is huge, in terms of perceived effort. It means you can shop until your are tired then just leave, you don't need to save up any energy for the final pack. There are 8 self-scan checkouts at my local Tesco, but only 3 of then take cash. It used to be all 8 of them, but they gradually reduced it down to just one - the queues and confusion was awful. They eventually went up to 3 again, and that seems to be about right - as long as all 3 of them are actually working.
Having watched other shoppers using scan as you go, it does seem to slow them down a fair bit, especially if they are shopping "solo", struggling to push a trolley, hold a shopping list, pick up a product with the barcode in the right place, and actually holding the scanner.
I just want to get in and out as quickly as possible. I even go to the trouble of re-writing the shopping list in "shortest route around the store" order. When I go with 'er indoors, she prefers to walk up and down pretty much each aisle. Takes forever, and costs more because she spots extra stuff.
Also I suspect it's not slower. You only have to move the items once, from shelf to bag. Instead of from shelf, to trolley, from trolley to scanner, from scanner to bag.
The other problem with the scales are if you buy something that is really light such as a birthday card. You put it in the bag and it fails to register.
And if you are next to a feral family where they all have to be at the till at once and are incapable of going out alone, you can guarantee that one of the 16 scrotes will lean on your scales and cause an alert.
And if you are next to a feral family where they all have to be at the till at once and are incapable of going out alone, you can guarantee that one of the 16 scrotes will lean on your scales and cause an alert.
lizardbrain said:
Spare tyre said:
lizardbrain said:
Start with the bag in your hand. Scan a heavy item like milk, put it in the bag. then put the bag on the scales
That’s what I doI’m sure after a week or two they will look at various thresholds and adjust
Rich Boy Spanner said:
Some supermarkets require a person to verify the number of your own bags placed on the scale. So you select 'use own bag' and still have to wait whist nobody comes over for X minutes. It's one of the reasons people, like me, just scan it all and then lob it into the bags left in the trolley at the end.
Which supermarket?Never seen this myself. You sure this isn't the same weight issue that's triggering the check?
Edited by lizardbrain on Monday 8th April 12:19
s and treat all shoppers as shoplifters now; absolute wlizardbrain said:
Start with the bag in your hand. Scan a heavy item like milk, put it in the bag. then put the bag on the scales
I have the same problem as the OP at my two local Tesco Express outlets, it's infuriating as the scales just do not seem to register the weight of the empty bag. I will try this technique in future. FiF said:
Use Scan device or phone and pack as going round, though Sainsburys is taking the mick now. Going to avoid after our last big shop shambles. **
The point is that they have all taken out manned checkouts so that there are long queues thus driving you to do their job for them by scan and pack. Do you get a discount? No, though it would be minimal. Are they still taking the mick on sales prices and demands on suppliers? Yes.
Then upon the excuse that shop lifting is now a middle class self scan problem they've introduced tech which doesn't always work.* Then introduce bag checks at a rate that with the scarcity of staff means you're still in a queue but now to get checked.
- * Accusations of people weighing one product and declaring it to be a cheaper product has led Sainsbury's to install weighing machines which rely on cameras to identify the product. Put some carrots on the scales, look to screen to select carrots, no icons just an image of the carrots, and instruction to press print. Fair enough, same with bananas. Peppers, not found. So you press the option to type in the product name. Nope not found. Even typing in the exact wording of the shelf label, still not found. Sale lost because not waiting for the non existent assistant to sort it here or at till.
-** Get to self scan checkouts, there's none available as several not working and the rest occupied by folks waiting to be checked or with a problem. Eventually get on a machine, bag check. FFS. Eventually it's our turn. Halfway through the check the scanner has a wobbly. Assistant puzzled, we enquire has something been found we've not checked, but I know the last item scanned before it threw a wobbly was definitely scanned correctly. No that's not it apparently.
Assistant says now has to full scan. All the stuff we've packed carefully is pulled out scanned and rammed back in wherever and however. Eventually the pain ends, there's an attempt to scan the till to close it out, nope still not working, Eventually after much button pushing, scanning the assistant's id badge and Christ knows what else the system works. Assistant has no idea if we had missed anything or what is going on. Queue for people still waiting to be checked even longer. Get home, checks goods vs receipt, various items the number paid for is wrong, sometimes over, sometimes under, we end up about £6 to the good due to something being completely missed on the check scan. Shambles, utter bloody shambles. Sainsbury's done with you.
Just use click and collect thenThe point is that they have all taken out manned checkouts so that there are long queues thus driving you to do their job for them by scan and pack. Do you get a discount? No, though it would be minimal. Are they still taking the mick on sales prices and demands on suppliers? Yes.
Then upon the excuse that shop lifting is now a middle class self scan problem they've introduced tech which doesn't always work.* Then introduce bag checks at a rate that with the scarcity of staff means you're still in a queue but now to get checked.
- * Accusations of people weighing one product and declaring it to be a cheaper product has led Sainsbury's to install weighing machines which rely on cameras to identify the product. Put some carrots on the scales, look to screen to select carrots, no icons just an image of the carrots, and instruction to press print. Fair enough, same with bananas. Peppers, not found. So you press the option to type in the product name. Nope not found. Even typing in the exact wording of the shelf label, still not found. Sale lost because not waiting for the non existent assistant to sort it here or at till.
-** Get to self scan checkouts, there's none available as several not working and the rest occupied by folks waiting to be checked or with a problem. Eventually get on a machine, bag check. FFS. Eventually it's our turn. Halfway through the check the scanner has a wobbly. Assistant puzzled, we enquire has something been found we've not checked, but I know the last item scanned before it threw a wobbly was definitely scanned correctly. No that's not it apparently.
Assistant says now has to full scan. All the stuff we've packed carefully is pulled out scanned and rammed back in wherever and however. Eventually the pain ends, there's an attempt to scan the till to close it out, nope still not working, Eventually after much button pushing, scanning the assistant's id badge and Christ knows what else the system works. Assistant has no idea if we had missed anything or what is going on. Queue for people still waiting to be checked even longer. Get home, checks goods vs receipt, various items the number paid for is wrong, sometimes over, sometimes under, we end up about £6 to the good due to something being completely missed on the check scan. Shambles, utter bloody shambles. Sainsbury's done with you.
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