Amazon Prime Day

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Discussion

anonymous-user

60 months

Monday 16th July 2018
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Nanook said:
Lazermilk said:
El stovey said:
Nanook said:
Motherfker

https://www.amazon.co.uk/s/ref=nb_sb_noss_2?url=se...

Top one. She (I) paid £260 on Saturday.
You could always return yours and buy this one? If it’s a big difference.
As I mentioned above, i would contact them first and explain you just received today and its now much cheaper, I reckon they will refund the difference, may need some haggling, otherwise I agree just return it and order a new one biggrin
I'd like to try that, but I cannot figure out how to contact them these days!
Looks like the top one isn’t in the prime day sale but £30 off the normal list price?



That second one down to £170 looks like a good deal.

Are they any good? I’d like a robot vacuum. hehe

Lazermilk

3,523 posts

87 months

Monday 16th July 2018
quotequote all
El stovey said:
Nanook said:
Lazermilk said:
El stovey said:
Nanook said:
Motherfker

https://www.amazon.co.uk/s/ref=nb_sb_noss_2?url=se...

Top one. She (I) paid £260 on Saturday.
You could always return yours and buy this one? If it’s a big difference.
As I mentioned above, i would contact them first and explain you just received today and its now much cheaper, I reckon they will refund the difference, may need some haggling, otherwise I agree just return it and order a new one biggrin
I'd like to try that, but I cannot figure out how to contact them these days!
Looks like the top one isn’t in the prime day sale but £30 off the normal list price?



That second one down to £170 looks like a good deal.

Are they any good? I’d like a robot vacuum. hehe
The second one in your screenshot is the top one for me which is odd, I assume this is the one he meant? Seems like it is the better version of the same thing for cheaper? biggrin

Cotty

40,222 posts

290 months

Monday 16th July 2018
quotequote all
Nanook said:
Motherfker

https://www.amazon.co.uk/s/ref=nb_sb_noss_2?url=se...

Top one. She (I) paid £260 on Saturday.
Could be tempted by one of those

anonymous-user

60 months

Monday 16th July 2018
quotequote all
I suppose she doesn’t give a toss. It’s just Amazon's policy. She’d probably do exactly the same if it was her who bought it.

LordHaveMurci

12,085 posts

175 months

Monday 16th July 2018
quotequote all
Nanook said:
Yes, it is the 11c, reduced from 260 to 180.

Just off the phone with customer services. They won't refund me the difference, so I asked if I could send mine back for a refund.

She said ok, as long as I had all the original packaging.

I don't, so I told her I'm going to buy one at £180, wait til it gets delivered, print off a returns label for my £260 one which I've already opened, stick it on the £180 one, and post it straight back, unopened, in it's original packaging.

She said that was absolutely fine.

When I pointed out that this seemed like a really daft way to resolve this, she had nothing to say, other than she agreed.

So, I'm going to buy another one just now. Madness.
I've had exactly the same thing before, 'we don't price match sir' - madness rolleyes

Silverbullet767

10,897 posts

212 months

Monday 16th July 2018
quotequote all
LordHaveMurci said:
I've had exactly the same thing before, 'we don't price match sir' - madness rolleyes
They've said the same to me too, but then they said "however on this one occasion we will refund the difference" I've known other people they've said that to.

anonymous-user

60 months

Monday 16th July 2018
quotequote all
Nanook said:
And I'll be £80 better off. So annoying, and stupid, but worth it.
TBF though, you did buy something for a price you were happy with. It’s not in any way Amazon's fault. hehe

kingston12

5,549 posts

163 months

Monday 16th July 2018
quotequote all
Nanook said:
The woman I spoke to on the phone got my name wrong 3 times.

I corrected her 3 times, and she's now e-mailed me a summary of our conversation, where she's got my name wrong again!

However, it does give you the chance to reply to their customer services team, so I've explained it all in an e-mail in the hope it reaches someone with some more common sense, or more authority, but it's not that much of a hassle in the grand scheme of things.

They'll post me a new one, it'll be here on Wednesday. I'll print out my returns form which they've just emailed me, stick it to the front of the box, then drive it 2 minutes to the shop where they'll take it from me to send it back.

And I'll be £80 better off. So annoying, and stupid, but worth it.
That most annoying part is that they used to have that common sense a few years ago. I phoned them a few times and got an immediate refund of the difference if the price had come down significantly. Then suddenly that stopped and it changed to the process you describe. It must cost them a fortune overall.

Heartworm

1,932 posts

167 months

Monday 16th July 2018
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In America the DJI Mavic drone has been on sale, was hoping might get the same offer here.

Douglas Arfempty

623 posts

192 months

Monday 16th July 2018
quotequote all
Cotty said:
Nanook said:
Motherfker

https://www.amazon.co.uk/s/ref=nb_sb_noss_2?url=se...

Top one. She (I) paid £260 on Saturday.
Could be tempted by one of those
bd....I hate PH sometimes....I'm now £180 lighter!

Shakermaker

11,317 posts

106 months

Monday 16th July 2018
quotequote all
kingston12 said:
That most annoying part is that they used to have that common sense a few years ago. I phoned them a few times and got an immediate refund of the difference if the price had come down significantly. Then suddenly that stopped and it changed to the process you describe. It must cost them a fortune overall.
No, it doesn't cost them a fortune though. the cost of returns is factored into the sale price, and stuff that you return doesn't go back into the warehouse to be sold again - it'll just get sold off in a job lot of "returned goods" later on, like with many places.

A chap who rented a unit where my mum works did this - he bought job lots of items of returns from Tesco Direct as they were back in the day, and then listed it all individually on eBay etc. Most of it was stuff that had been sent for delivery and not collected, or, stuff that was returned for whatever reason. He bought, in his words, a "pallet load" of Nintendo Wii and then sold them on making £11k straight profit, in the two months before Christmas. He also managed to sell a load of TVs where the remote was missing for some reason, but as any savvy shopper knows, you can buy universal remotes cheaply, so selling flat-screen TVs for half price with no remote, he was still making a couple of hundred quid a go more than he had paid for them

B17NNS

18,506 posts

253 months

Monday 16th July 2018
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Was hoping for some cheap 8TB drives.

toastybase

2,238 posts

214 months

Monday 16th July 2018
quotequote all
I just get everything from Millets

anonymous-user

60 months

Monday 16th July 2018
quotequote all
Heartworm said:
In America the DJI Mavic drone has been on sale, was hoping might get the same offer here.
Drones were one of the first things I looked for. I quite fancy a Mavic Air.

Phil.

5,116 posts

256 months

Monday 16th July 2018
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Douglas Arfempty said:
bd....I hate PH sometimes....I'm now £180 lighter!
Me too biggrin

Blue Oval84

5,283 posts

167 months

Monday 16th July 2018
quotequote all
Nanook said:
Yes, it is the 11c, reduced from 260 to 180.

Just off the phone with customer services. They won't refund me the difference, so I asked if I could send mine back for a refund.

She said ok, as long as I had all the original packaging.

I don't, so I told her I'm going to buy one at £180, wait til it gets delivered, print off a returns label for my £260 one which I've already opened, stick it on the £180 one, and post it straight back, unopened, in it's original packaging.

She said that was absolutely fine.

When I pointed out that this seemed like a really daft way to resolve this, she had nothing to say, other than she agreed.

So, I'm going to buy another one just now. Madness.
I think the key question here is, does the thing work? I'm quite tempted but want one that can find it's way around my flat, clean everywhere, and find it's way back into it's dock.

Is it clever enough to do that?

kingston12

5,549 posts

163 months

Monday 16th July 2018
quotequote all
Shakermaker said:
No, it doesn't cost them a fortune though. the cost of returns is factored into the sale price, and stuff that you return doesn't go back into the warehouse to be sold again - it'll just get sold off in a job lot of "returned goods" later on, like with many places.

A chap who rented a unit where my mum works did this - he bought job lots of items of returns from Tesco Direct as they were back in the day, and then listed it all individually on eBay etc. Most of it was stuff that had been sent for delivery and not collected, or, stuff that was returned for whatever reason. He bought, in his words, a "pallet load" of Nintendo Wii and then sold them on making £11k straight profit, in the two months before Christmas. He also managed to sell a load of TVs where the remote was missing for some reason, but as any savvy shopper knows, you can buy universal remotes cheaply, so selling flat-screen TVs for half price with no remote, he was still making a couple of hundred quid a go more than he had paid for them
Indeed, but it still seems like a lot of hassle for Amazon though. In Nanook's case, they have had to pick and pack a second item, send it out, pay for the return courier and then process it back into the warehouse instead of just crediting him the £80 which he has ended up getting anyway. I realise that it is small change for Amazon, but if they are doing this thousands of times it must add up.

LordHaveMurci

12,085 posts

175 months

Monday 16th July 2018
quotequote all
kingston12 said:
Shakermaker said:
No, it doesn't cost them a fortune though. the cost of returns is factored into the sale price, and stuff that you return doesn't go back into the warehouse to be sold again - it'll just get sold off in a job lot of "returned goods" later on, like with many places.

A chap who rented a unit where my mum works did this - he bought job lots of items of returns from Tesco Direct as they were back in the day, and then listed it all individually on eBay etc. Most of it was stuff that had been sent for delivery and not collected, or, stuff that was returned for whatever reason. He bought, in his words, a "pallet load" of Nintendo Wii and then sold them on making £11k straight profit, in the two months before Christmas. He also managed to sell a load of TVs where the remote was missing for some reason, but as any savvy shopper knows, you can buy universal remotes cheaply, so selling flat-screen TVs for half price with no remote, he was still making a couple of hundred quid a go more than he had paid for them
Indeed, but it still seems like a lot of hassle for Amazon though. In Nanook's case, they have had to pick and pack a second item, send it out, pay for the return courier and then process it back into the warehouse instead of just crediting him the £80 which he has ended up getting anyway. I realise that it is small change for Amazon, but if they are doing this thousands of times it must add up.
How big a percentage of people don't bother returning the item I wonder..?

Lazermilk

3,523 posts

87 months

Monday 16th July 2018
quotequote all
Silverbullet767 said:
LordHaveMurci said:
I've had exactly the same thing before, 'we don't price match sir' - madness rolleyes
They've said the same to me too, but then they said "however on this one occasion we will refund the difference" I've known other people they've said that to.
I've had this also and heard of others getting similar, which is why I suggested it, surprised they didn't sort this or at least offer a voucher of equivalent value, probably just unlucky with who you spoke with.

Silverbullet767

10,897 posts

212 months

Monday 16th July 2018
quotequote all
Phil. said:
Douglas Arfempty said:
bd....I hate PH sometimes....I'm now £180 lighter!
Me too biggrin
And some on here doubted the returns procedure, before you know it, 2 additional sales!

There's a method to the madness.