DPD Courier - are they really going to deliver tonight?
Discussion
vladcjelli said:
Back to the crumbling reputation of DPD.
Used to think they were the gold standard, new iPhones direct from apple, delivered in a definite one hour slot. Excellent service.
Yesterday, we started chasing up the delivery we should have had the day before. I had seen a DPD van on our street but they hadn’t come to ours. Youngest son and I were in all day as he was off school with a Mum confounding “cough”.
Checked the details on the website, showed a photo of the parcel in a random entry way with the recipients foot next to it. Our name entered in the recipients details and claimed to have been delivered here. No parcel, no card left, no way of telling who or where had accepted the parcel.
Rang the firm we bought off, they checked and DPD said they had delivered it, to no. 2, across the road and a few doors down. We checked with no. 2, no sign of any parcel. Got back in touch with the firm. They sighed and said we'll start the process of sending a new order out.
Later, the occupant of no. 6 brought our parcel round.
We have cancelled the replacement order.
DPD are now tainted for us after being one of the trusted couriers in our house for a long time.
I’ve had a DPD Local account for over 15 years. The problem is the majority of the drivers. They have a “couldn’t care less” work ethic. I see it everyday at work when other companies arrive to drop items off. It’s a race to the bottom and they’ll employ anyone who can breathe. Owner operators are a lot better but the direct labour staff, terrible. Used to think they were the gold standard, new iPhones direct from apple, delivered in a definite one hour slot. Excellent service.
Yesterday, we started chasing up the delivery we should have had the day before. I had seen a DPD van on our street but they hadn’t come to ours. Youngest son and I were in all day as he was off school with a Mum confounding “cough”.
Checked the details on the website, showed a photo of the parcel in a random entry way with the recipients foot next to it. Our name entered in the recipients details and claimed to have been delivered here. No parcel, no card left, no way of telling who or where had accepted the parcel.
Rang the firm we bought off, they checked and DPD said they had delivered it, to no. 2, across the road and a few doors down. We checked with no. 2, no sign of any parcel. Got back in touch with the firm. They sighed and said we'll start the process of sending a new order out.
Later, the occupant of no. 6 brought our parcel round.
We have cancelled the replacement order.
DPD are now tainted for us after being one of the trusted couriers in our house for a long time.
MDMA . said:
I’ve had a DPD Local account for over 15 years. The problem is the majority of the drivers. They have a “couldn’t care less” work ethic. I see it everyday at work when other companies arrive to drop items off. It’s a race to the bottom and they’ll employ anyone who can breathe. Owner operators are a lot better but the direct labour staff, terrible.
But yet as has already been mentioned on this thread, the end users are ready to gripe when the owner-operators have to work all hours God sends just to earn a living and meet the targets set to them by the companies they are sub-contracted to.It’s a lose-lose situation.
DPD still fairly good round our way, some drivers are miserable as sin but understandable given the workload.
APC delivered 20 litres of oil couple of days ago, wife was in and she's happy to carry any stuff down from the gates (we have friendly dogs) but the cheerful chap carried it right down to the front door.
The Amazon drivers are pretty decent overall, mostly foreign and usually cheerful.
Just a thought, people, have a look next time you arrive at your home in the dark and see if you could improve signage to help the parcel people find your house, quite how they manage given most householders don't give a second thought to people trying to find the right house in the dark.
The parcel game is huge now, if you drive down the M4 as i do once or twice a week passing the big DPD depot on the left just before Bristol at around 7.15am, have a quick look into their yard, the number of delivery vans is astonishing, must be hundreds of them.
APC delivered 20 litres of oil couple of days ago, wife was in and she's happy to carry any stuff down from the gates (we have friendly dogs) but the cheerful chap carried it right down to the front door.
The Amazon drivers are pretty decent overall, mostly foreign and usually cheerful.
Just a thought, people, have a look next time you arrive at your home in the dark and see if you could improve signage to help the parcel people find your house, quite how they manage given most householders don't give a second thought to people trying to find the right house in the dark.
The parcel game is huge now, if you drive down the M4 as i do once or twice a week passing the big DPD depot on the left just before Bristol at around 7.15am, have a quick look into their yard, the number of delivery vans is astonishing, must be hundreds of them.
105.4 said:
MDMA . said:
I’ve had a DPD Local account for over 15 years. The problem is the majority of the drivers. They have a “couldn’t care less” work ethic. I see it everyday at work when other companies arrive to drop items off. It’s a race to the bottom and they’ll employ anyone who can breathe. Owner operators are a lot better but the direct labour staff, terrible.
But yet as has already been mentioned on this thread, the end users are ready to gripe when the owner-operators have to work all hours God sends just to earn a living and meet the targets set to them by the companies they are sub-contracted to.It’s a lose-lose situation.
MDMA . said:
105.4 said:
MDMA . said:
I’ve had a DPD Local account for over 15 years. The problem is the majority of the drivers. They have a “couldn’t care less” work ethic. I see it everyday at work when other companies arrive to drop items off. It’s a race to the bottom and they’ll employ anyone who can breathe. Owner operators are a lot better but the direct labour staff, terrible.
But yet as has already been mentioned on this thread, the end users are ready to gripe when the owner-operators have to work all hours God sends just to earn a living and meet the targets set to them by the companies they are sub-contracted to.It’s a lose-lose situation.
egor110 said:
MDMA . said:
105.4 said:
MDMA . said:
I’ve had a DPD Local account for over 15 years. The problem is the majority of the drivers. They have a “couldn’t care less” work ethic. I see it everyday at work when other companies arrive to drop items off. It’s a race to the bottom and they’ll employ anyone who can breathe. Owner operators are a lot better but the direct labour staff, terrible.
But yet as has already been mentioned on this thread, the end users are ready to gripe when the owner-operators have to work all hours God sends just to earn a living and meet the targets set to them by the companies they are sub-contracted to.It’s a lose-lose situation.
And to quickly answer MDMA, I do choose to work those hours.
I choose to work those hours to bank as much as possible whilst the work is there.
I choose to work those hours because I have a family to support.
I choose to work those hours because as someone without a single qualification to my name, (not even a GCSE), I don’t know another job that’s going to pay me such a decent wage, (even after costs).
And I choose to work those hours because I enjoy it, (most of the time), I like looking after my customers and getting all the great reviews gives me a real sense of achievement.
Maybe if DPD and others paid their employed drivers a better base salary, they’d attract a better quality of driver willing to go the extra mile, put in the extra graft and get their customers parcels delivered within a 1-2 day timeframe and within the set 1-2 hour delivery window.
Looking at my stats for the last 10 months, all of my KPI’s are at 99.xx %, so it ain’t rocket science to achieve such targets.
But, as MDMA has already correctly pointed out. It’s a race to the bottom, with such a course usually being set by senior management and shareholders.
‘Penny wise - Pound stupid’ springs to mind.
Anyway, fag break over. I’ve still another 87 drops left to do.
105.4 said:
And if the other driver you’ve employed screws up, you end up losing rounds.
And to quickly answer MDMA, I do choose to work those hours.
I choose to work those hours to bank as much as possible whilst the work is there.
I choose to work those hours because I have a family to support.
I choose to work those hours because as someone without a single qualification to my name, (not even a GCSE), I don’t know another job that’s going to pay me such a decent wage, (even after costs).
And I choose to work those hours because I enjoy it, (most of the time), I like looking after my customers and getting all the great reviews gives me a real sense of achievement.
Maybe if DPD and others paid their employed drivers a better base salary, they’d attract a better quality of driver willing to go the extra mile, put in the extra graft and get their customers parcels delivered within a 1-2 day timeframe and within the set 1-2 hour delivery window.
Looking at my stats for the last 10 months, all of my KPI’s are at 99.xx %, so it ain’t rocket science to achieve such targets.
But, as MDMA has already correctly pointed out. It’s a race to the bottom, with such a course usually being set by senior management and shareholders.
‘Penny wise - Pound stupid’ springs to mind.
Anyway, fag break over. I’ve still another 87 drops left to do.
Hats off to you mate, people like you prepared to do what you have to do to provide are rare these days and sadly unappreciated by too many.And to quickly answer MDMA, I do choose to work those hours.
I choose to work those hours to bank as much as possible whilst the work is there.
I choose to work those hours because I have a family to support.
I choose to work those hours because as someone without a single qualification to my name, (not even a GCSE), I don’t know another job that’s going to pay me such a decent wage, (even after costs).
And I choose to work those hours because I enjoy it, (most of the time), I like looking after my customers and getting all the great reviews gives me a real sense of achievement.
Maybe if DPD and others paid their employed drivers a better base salary, they’d attract a better quality of driver willing to go the extra mile, put in the extra graft and get their customers parcels delivered within a 1-2 day timeframe and within the set 1-2 hour delivery window.
Looking at my stats for the last 10 months, all of my KPI’s are at 99.xx %, so it ain’t rocket science to achieve such targets.
But, as MDMA has already correctly pointed out. It’s a race to the bottom, with such a course usually being set by senior management and shareholders.
‘Penny wise - Pound stupid’ springs to mind.
Anyway, fag break over. I’ve still another 87 drops left to do.
I've been where you are, working up to 100 hour weeks for years on end, do what one had to do when the kids were young.
If you like being out and about then hgv driving can provide a good living, it has for me for over 45 years.
There's still some operators who appreciate and are prepared to pay well for reliable can do people, and not poor payers in the hire and reward sectors either but that dwindling bunch of own account operators (own goods carriage) especially can have serious pay schemes for far less hours than you're currently doing.
I could retire now but the job is so easy and the terms so good i'd be a fool to give it up.
Not trying to rock your boat mate, far from it i agree in making the money while the chance is there, just chucking a suggestion your way because you sound like the sort of bod that could do very well in the hgv game once you skilled yourself up and then specialised.
Well Evri are living up to the reputation of there previous name of Hermes!
I ordered some bits from Chain Reaction on Friday and paid extra for next day (saturday) delivery. As usual they used Evri.
I kept checking the tracking, and it never left the depot for delivery.
I sent Chain Reaction an email last night with my dissatisfaction of them using Evri as a courier, as every time they f
k it up, no matter if i have it delivered to home or work.
Just been out to the shed, and i find the package on the floor, where its been launched over the fence/gate!
The tracking still shows it to be still at the depot!!
I don't mind it being dropped over the gate, but at least let me know!
I ordered some bits from Chain Reaction on Friday and paid extra for next day (saturday) delivery. As usual they used Evri.
I kept checking the tracking, and it never left the depot for delivery.
I sent Chain Reaction an email last night with my dissatisfaction of them using Evri as a courier, as every time they f
k it up, no matter if i have it delivered to home or work.Just been out to the shed, and i find the package on the floor, where its been launched over the fence/gate!
The tracking still shows it to be still at the depot!!
I don't mind it being dropped over the gate, but at least let me know!
Easternlight said:
Too many powerfully built company directors on PH that don't realise what a lot of people have to do to earn a living.
I’ve just got back home from work and I’m sat reading this whilst eating my lunch, (breakfast was a little over 17 hours ago).And yes, you’re 100% spot-on. There’s an uneducated, scummy, sub-set of people that do all the crap work that nobody else wants to do, flogging themselves to death to keep food on the table for their families, whilst providing a service for others.
V8 Stang said:
Well Evri are living up to the reputation of there previous name of Hermes!
I ordered some bits from Chain Reaction on Friday and paid extra for next day (saturday) delivery. As usual they used Evri.
I kept checking the tracking, and it never left the depot for delivery.
I sent Chain Reaction an email last night with my dissatisfaction of them using Evri as a courier, as every time they fk it up, no matter if i have it delivered to home or work.
Just been out to the shed, and i find the package on the floor, where its been launched over the fence/gate!
The tracking still shows it to be still at the depot!!
I don't mind it being dropped over the gate, but at least let me know!
I don't mind dpd they turn up during my hour window everytime. Excellent tbh. Now amazon have also became really good. They give me we phone if I'm not in. I just get them to chuck it over the gate. Lands in a nice dry alleyway nobody can get too anyway so ideal. Royal mails the ones falling behind imo. Never know when my parcels will arrive. The only good thing is when I'm out the parcel gets dropped at the post office so I can pick it up.I ordered some bits from Chain Reaction on Friday and paid extra for next day (saturday) delivery. As usual they used Evri.
I kept checking the tracking, and it never left the depot for delivery.
I sent Chain Reaction an email last night with my dissatisfaction of them using Evri as a courier, as every time they f
k it up, no matter if i have it delivered to home or work.Just been out to the shed, and i find the package on the floor, where its been launched over the fence/gate!
The tracking still shows it to be still at the depot!!
I don't mind it being dropped over the gate, but at least let me know!
Smint said:
105.4 said:
And if the other driver you’ve employed screws up, you end up losing rounds.
And to quickly answer MDMA, I do choose to work those hours.
I choose to work those hours to bank as much as possible whilst the work is there.
I choose to work those hours because I have a family to support.
I choose to work those hours because as someone without a single qualification to my name, (not even a GCSE), I don’t know another job that’s going to pay me such a decent wage, (even after costs).
And I choose to work those hours because I enjoy it, (most of the time), I like looking after my customers and getting all the great reviews gives me a real sense of achievement.
Maybe if DPD and others paid their employed drivers a better base salary, they’d attract a better quality of driver willing to go the extra mile, put in the extra graft and get their customers parcels delivered within a 1-2 day timeframe and within the set 1-2 hour delivery window.
Looking at my stats for the last 10 months, all of my KPI’s are at 99.xx %, so it ain’t rocket science to achieve such targets.
But, as MDMA has already correctly pointed out. It’s a race to the bottom, with such a course usually being set by senior management and shareholders.
‘Penny wise - Pound stupid’ springs to mind.
Anyway, fag break over. I’ve still another 87 drops left to do.
Hats off to you mate, people like you prepared to do what you have to do to provide are rare these days and sadly unappreciated by too many.And to quickly answer MDMA, I do choose to work those hours.
I choose to work those hours to bank as much as possible whilst the work is there.
I choose to work those hours because I have a family to support.
I choose to work those hours because as someone without a single qualification to my name, (not even a GCSE), I don’t know another job that’s going to pay me such a decent wage, (even after costs).
And I choose to work those hours because I enjoy it, (most of the time), I like looking after my customers and getting all the great reviews gives me a real sense of achievement.
Maybe if DPD and others paid their employed drivers a better base salary, they’d attract a better quality of driver willing to go the extra mile, put in the extra graft and get their customers parcels delivered within a 1-2 day timeframe and within the set 1-2 hour delivery window.
Looking at my stats for the last 10 months, all of my KPI’s are at 99.xx %, so it ain’t rocket science to achieve such targets.
But, as MDMA has already correctly pointed out. It’s a race to the bottom, with such a course usually being set by senior management and shareholders.
‘Penny wise - Pound stupid’ springs to mind.
Anyway, fag break over. I’ve still another 87 drops left to do.
I've been where you are, working up to 100 hour weeks for years on end, do what one had to do when the kids were young.
If you like being out and about then hgv driving can provide a good living, it has for me for over 45 years.
There's still some operators who appreciate and are prepared to pay well for reliable can do people, and not poor payers in the hire and reward sectors either but that dwindling bunch of own account operators (own goods carriage) especially can have serious pay schemes for far less hours than you're currently doing.
I could retire now but the job is so easy and the terms so good i'd be a fool to give it up.
Not trying to rock your boat mate, far from it i agree in making the money while the chance is there, just chucking a suggestion your way because you sound like the sort of bod that could do very well in the hgv game once you skilled yourself up and then specialised.
To be blunt, we (the consumers) are part of the problem. We want free delivery. If we can't have that we want low cost delivery. So the whole model is pared to the bone. Ever tried to deliver stuff? I used to deliver Chinese takeaways in my teens/early twenties. People who get annoyed when the courier bangs on the door or window hard. People who have no working doorbell today, next month, 6 months later. People who have the TV/music on. People who claim to be in, but pop out to the back garden/to the loo/to their neighbours/to the shops but were only out for 10 minutes. People who get annoyed when you turn up early! And the biggest See You Next Tuesdays of all - do you have a visible door number from the road during the day? OK what about at night? Thought not.
https://www.bbc.co.uk/news/newsbeat-63874415
Evri (formerly Herpes), but it seems the Royal Mail strikes are overloading the courier companies.
Evri (formerly Herpes), but it seems the Royal Mail strikes are overloading the courier companies.
vikingaero said:
https://www.bbc.co.uk/news/newsbeat-63874415
Evri (formerly Herpes), but it seems the Royal Mail strikes are overloading the courier companies.
Yep all of the compnies mentioned are former RM customers, but hey, no one needs RM and it wont be missed if it folds right?Evri (formerly Herpes), but it seems the Royal Mail strikes are overloading the courier companies.
vikingaero said:
https://www.bbc.co.uk/news/newsbeat-63874415
Evri (formerly Herpes), but it seems the Royal Mail strikes are overloading the courier companies.
Affected DPD too as my next day delivery ended up taking two days. First world problems I know but they kept me informed and eventually got it this morning. Evri (formerly Herpes), but it seems the Royal Mail strikes are overloading the courier companies.
Matt Cup said:
Affected DPD too as my next day delivery ended up taking two days. First world problems I know but they kept me informed and eventually got it this morning.
And that's the big difference for me. I was kept informed about my delayed DPD parcel and even Evri do it. With Royal Mail it's just nada (speaking as a sender of RM48 and RM24 parcels).Had a next day FedEx delivery due yesterday by 6. Show as out for delivery at 7:30am. At 6pm, the tracking changed to show it due by end of day. At five to midnight they sent me an email saying it was delayed and it turned up at 11 this morning. I'd have been less irritated if they had just let me know once it was obvious to them that it wasn't going to arrive.
Ah smashing, the online pharmacy I use (not my choice sadly) have sent my medication with DPD... and their Liverpool depot is snowed under with parcels to the point the chap on the phone reckoned it could be a week. It's already nearly a week late.
The sender can't help as it's a controlled drug, DPD can't get it to me any quicker and apparently if they request a return and re-send they'll have to wait until DPD send it back (which in my experience can be 2+ weeks).
Just by chance the DPD sales rep for my area emailed the other day asking us to re-join them (I pulled our business from them last year, as they were absolutely useless) so apparently he's going to see if he can help at all.
Absolutely hopeless.
The sender can't help as it's a controlled drug, DPD can't get it to me any quicker and apparently if they request a return and re-send they'll have to wait until DPD send it back (which in my experience can be 2+ weeks).
Just by chance the DPD sales rep for my area emailed the other day asking us to re-join them (I pulled our business from them last year, as they were absolutely useless) so apparently he's going to see if he can help at all.
Absolutely hopeless.
mattyprice4004 said:
Just by chance the DPD sales rep for my area emailed the other day asking us to re-join them (I pulled our business from them last year, as they were absolutely useless) so apparently he's going to see if he can help at all.
Absolutely hopeless.
Spoiler alert…..Absolutely hopeless.
He can’t.
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