Things that annoy you beyond reason...(Vol. 6)
Discussion
Collect Plus!!!
I used their service quite a bit during the height of lockdown as my local Post Office started running erratically. Collect Plus are easy to deal with as you can pay for postage using PayPal, and then take parcels to your local corner shop, get them to print off the label, and then never have to think about the parcel again.
The problem started with one parcel, that hasn't received an update since the 13th of July. I've had to issue a refund to the recipient, as the sale was made via Ebay. Collect Plus have disconnected their phone number, so the only correspondence is with their customer services people via a live chat. Cue people with a limited grasp of English who probably aren't being paid an awful lot for their services.
Having searched their depot for my parcel (!!) they finally acknowledge after four days that it is lost. They email me a claims form to fill in. Having filled it in, I send it back to info@collectplus.co.uk, and I immediately get an automatic response telling me that they no longer accept inquiries via this email address.
I've also spotted another parcel that hasn't been updated since the 25th, so I'm wondering if it has vanished into the void as well. If I can't email them, or phone them, and I can't provide additional email via their crap live chat function, then I'm basically screwed.
If I issue the second refund then I will be down £55, so a slightly costly lesson I suppose.
I'm sick of dealing with half-arsed companies that farm all their customer support to the third world and/or robots. I can't tell if I'm dealing with advanced A.I., thick school leavers or third world dwellers any more on these live chat things. Maybe this is the point? Beyond that, Collect Plus supposedly use Yodel and other cut-price delivery companies to do the actual delivery function, so I have no confidence there either. Absolutely great service until they mess up, and then you're left with no clear line of communication.
Early into working from home, I spied an absolutely battered Fiat Multipla pulling up outside the house with several children bouncing around inside. A fairly rough looking 'Senga' got out the front and started rifling about the passenger foot well, back seats, rear foot wells and finally the boot. It turns out that this shambolic operation was actually our local Yodel delivery driver; a family enterprise!
I used their service quite a bit during the height of lockdown as my local Post Office started running erratically. Collect Plus are easy to deal with as you can pay for postage using PayPal, and then take parcels to your local corner shop, get them to print off the label, and then never have to think about the parcel again.
The problem started with one parcel, that hasn't received an update since the 13th of July. I've had to issue a refund to the recipient, as the sale was made via Ebay. Collect Plus have disconnected their phone number, so the only correspondence is with their customer services people via a live chat. Cue people with a limited grasp of English who probably aren't being paid an awful lot for their services.
Having searched their depot for my parcel (!!) they finally acknowledge after four days that it is lost. They email me a claims form to fill in. Having filled it in, I send it back to info@collectplus.co.uk, and I immediately get an automatic response telling me that they no longer accept inquiries via this email address.
I've also spotted another parcel that hasn't been updated since the 25th, so I'm wondering if it has vanished into the void as well. If I can't email them, or phone them, and I can't provide additional email via their crap live chat function, then I'm basically screwed.
If I issue the second refund then I will be down £55, so a slightly costly lesson I suppose.
I'm sick of dealing with half-arsed companies that farm all their customer support to the third world and/or robots. I can't tell if I'm dealing with advanced A.I., thick school leavers or third world dwellers any more on these live chat things. Maybe this is the point? Beyond that, Collect Plus supposedly use Yodel and other cut-price delivery companies to do the actual delivery function, so I have no confidence there either. Absolutely great service until they mess up, and then you're left with no clear line of communication.
Early into working from home, I spied an absolutely battered Fiat Multipla pulling up outside the house with several children bouncing around inside. A fairly rough looking 'Senga' got out the front and started rifling about the passenger foot well, back seats, rear foot wells and finally the boot. It turns out that this shambolic operation was actually our local Yodel delivery driver; a family enterprise!
NapierDeltic said:
Early into working from home, I spied an absolutely battered Fiat Multipla pulling up outside the house with several children bouncing around inside. A fairly rough looking 'Senga' got out the front and started rifling about the passenger foot well, back seats, rear foot wells and finally the boot. It turns out that this shambolic operation was actually our local Yodel delivery driver; a family enterprise!
To be fair, with the schools closed, none of the normal afterschool clubs/holiday clubs running and not able to drop them with the grandparents I'm not sure what other option they would have other than not working at all. Fastdruid said:
NapierDeltic said:
Early into working from home, I spied an absolutely battered Fiat Multipla pulling up outside the house with several children bouncing around inside. A fairly rough looking 'Senga' got out the front and started rifling about the passenger foot well, back seats, rear foot wells and finally the boot. It turns out that this shambolic operation was actually our local Yodel delivery driver; a family enterprise!
To be fair, with the schools closed, none of the normal afterschool clubs/holiday clubs running and not able to drop them with the grandparents I'm not sure what other option they would have other than not working at all. Having a day/run out to Lincoln tomorrow, searching for things to see and do in Lincoln and most returns/sites, even a website entitled Visit Lincoln, which lists the top ten, and eight out of the ten aren't even in fking Lincoln, search after search, site after site, top ten, or twenty, or even 100, the vast majority of suggestions not actually in Lincoln. s!
21st Century Man said:
Having a day/run out to Lincoln tomorrow, searching for things to see and do in Lincoln and most returns/sites, even a website entitled Visit Lincoln, which lists the top ten, and eight out of the ten aren't even in fking Lincoln, search after search, site after site, top ten, or twenty, or even 100, the vast majority of suggestions not actually in Lincoln. s!
I think you'll find that's because the list is:1. Lincoln Cathedral
2. Err...
3. That's it.
Clockwork Cupcake said:
The phrases "game plan" and "endgame".
Yes, I understand what they mean. Yes, I can see the validity of using them. Yes, I can see that there is no bid deal in people using them. But, they annoy me beyond reason. Sorry.
I don't mind people using those phrases when referring to events with an actual beginning, duration, and ending.Yes, I understand what they mean. Yes, I can see the validity of using them. Yes, I can see that there is no bid deal in people using them. But, they annoy me beyond reason. Sorry.
Makes sense (in a way) to describe, I don't know, the finalisation of a business deal, sorting out the few loose threads in the 'endgame' before closing out on the deal. Making your last few moves, as it were.
It particularly irks me when people use them in reference to ongoing things with no real end in sight.
Can't exactly have an 'endgame' for the pandemic if the virus keeps circulating!
popeyewhite said:
NapierDeltic said:
I've also spotted another parcel that hasn't been updated since the 25th, so I'm wondering if it has vanished into the void as well.
I've also been estranged from a couple of parcels recently. Where on Earth do they go? They have to be somewhere.Fast forward eighteen months and the firearms dealer contacted me to say the box with the shotguns had turned up at the Coventry depot, in the secure cage where stuff with missing labels went, but with the original labels still attached. The addresses of both the sender and recipient had also been written on the carton itself and were both still visible and legible.
All we ever got from Royal Mail was the equivalent of the most Gallic shrug I’ve ever encountered in my life!
Clockwork Cupcake said:
"No parking. Driveway in constant use"
I hate myself for being annoyed because I know what they mean. But it's just so grammatically incorrect. What they mean us "Access required at any time".
Also, when in front of an old up & over style garage, it will inevitably be overgrown and obviously not in use.I hate myself for being annoyed because I know what they mean. But it's just so grammatically incorrect. What they mean us "Access required at any time".
CoolHands said:
Also, when in front of an old up & over style garage, it will inevitably be overgrown and obviously not in use.
Yeah but the point is there is a right of access at any time. And that is what the sign should try to convey. We all know that "In constant use" tries to convey that but it so categorically fails to do so for people like me who are afflicted with... English. LOL
DoubleD said:
Fastdruid said:
NapierDeltic said:
Early into working from home, I spied an absolutely battered Fiat Multipla pulling up outside the house with several children bouncing around inside. A fairly rough looking 'Senga' got out the front and started rifling about the passenger foot well, back seats, rear foot wells and finally the boot. It turns out that this shambolic operation was actually our local Yodel delivery driver; a family enterprise!
To be fair, with the schools closed, none of the normal afterschool clubs/holiday clubs running and not able to drop them with the grandparents I'm not sure what other option they would have other than not working at all. But absolute rock bottom is Yodel's general model anyway, they pay absolute peanuts to just about anyone who can drive and read enough to work out an address to do the rounds.
Specifically though at the moment I have a lot of sympathy for anyone who can't afford to not work (either because literally needs the money or just can't afford to quit in case they can't get another job later) and yet is also saddled with childcare that they wouldn't normally have to worry about. It's an utter arse for me and I _normally_ work from home.
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