Contact details for somebody senior at Vodafone please

[H_Kan]

Hi all, I've done a search but this only turns up the generic email addresses.

Long story short, they've charged me too much for the last 3 months as they've stopped my discounted line rental at 15 months into my contract rather then applying it for 18 months, as was agreed when I originally negotiated the deal.

Ironically for a phone company, they won't deal with customer complaints on the phone only via email. I've fired off several emails however the dimwits I am dealing with are totally missing the salient points I am making. Instead they are trotting off generic lines of information I already know- they are totally missing the reason there is a dispute in the first place.

So please, does anybody have the email of somebody who can actually get this resolved?

This company honestly has no sense of perspective. I am looking to get an Iphone 4, but if this isn't sorted pronto, it certainly won't be from them.

[H_Kan]

JungleJim said:

H_Kan said:

This company honestly has no sense of perspective. I am looking to get an Iphone 4, but if this isn't sorted pronto, it certainly won't be from them.

i'm sure they're gutted you won't be taking a subsidised phone from them

Are you for real?

You mean to say they are making no money on a 24 month deal with line rental of atleast £35 for a half decent tariff whilst also charging a sizeable amount for the phone itself.

I very much doubt the iphone is some sort of loss leader for Vodafone.

[H_Kan]

SC7 said:

Oh, no problem; you're welcome.

Thanks for the info.

[H_Kan]

Kit80 said:

I hate vodafone they have been doing the same to me. They were taking nearly £100 out monthly yet not sending any bills or allowing me access online, when phoning up I got sent all over the houses saying things like "you made international calls" which I hadn't and so on, when I tried to wait for a manager they left me on hold for 20 mins till I ave up, when I email I get no response, it is absoloutly dire. I have given up but they lost my custom to.

I realise this doesn't help you I just wanted to vent and you can always add kit80 isn't happy either to the end of your email.

Sounds familiar, they don't send me paper bills but the online billing is kaputt. I can't login and it says contact the helpline to set something up, I ring them, they supposedly set it up and then it doesn't work again.

[H_Kan]

Handbag said:

I may be wrong, but I thought in general Vodafone discounted contract deals revert to full price for the last 3 months but you can renegotiate a new contract with them during this time. That's how my deal worked last time I had discounted rate on contract.

Well that is certainly what the usual protocol seems to be, however I don't remember this ever being told to when I negotiated the deal, nor did they contact me to discuss an upgrade/ renewal.