Autodoc.co.uk

[Saleen836]

Parts ordered off the App as it was around £10 cheaper for some reason, I did however,after reading reviews saying that any returns postage was paid for by the buyer pay an extra £3.95 for their insurance (for want of a better term) so any returns can and will be collected by themselves at no cost to myself, part of the order is air con condenser so postage to return that will be costly I guess

[16v stretch]

I ordered about 2k worth of bits when I owned an A8, delivery took a little over a week.

Part of the order was a set of brembo brake disks and pads - for all 4 corners, as there was a massive discount on all brake parts.

Instead, I got no-name disks with a nice amount of warping thrown in for free as well. They also never told me that I was getting a substitution, apart from the letter in the box saying they were out of stock on brembo, and they would be refunding the £8 difference between the brembo discount price, and the full rrp of these no-name ones.

Shipping them back would have cost more than they were worth due to weight.

I would have rather they left them off completely, and I could have purchased them for slightly more than the discount price from ecp/gsf etc, but that wasn't even an option.

If you know the part number, they can be pretty decent, but their images, and cross-compatibility can leave a little to be desired, especially for older cars.

[joefraser]

Ordered parts for my civic, new shocks /springs /service kit. All arrived quick, with a good discount making it the cheapest option.

Parts came well packaged and the app was a breeze to use, not a bad thing to say about the-will definitely use it again.

[Saleen836]

Who makes the deliveries in the UK for Autodoc?

I have tracking details (in German) currently 'in transit', i'm 99% sure I will be out when it gets delivered so just trying to be one step ahead

[arginite]

Used them a few time for hard to find parts can't complain good service

[nomis36]

Triumph Man said:

nomis36 said:

Triumph Man said:

Are those the videos where every ball joint falls out and every bolts comes along nicely? they are quite good for the general process though

I watched them do a track control arm replacement on an E9x BMW in a video of about 10 minutes. Each one of mine took hours of heating, beating, recip sawing, angle grinding and swearing! But, like you say, good videos for showing the process.
I’ve not used autodoc but have used carpartsforless which I believe is the same company? No problems with my order although you do have to wait a while, especially at the moment!
The great thing about their search bar is if you know the oem number you can just put that in and it finds the correct parts for you. Something ECP’s doesn’t.

it's when their videos are 30 minutes long - "better put the weekend aside for that one then!"

Still, at least they get straight into it, unlike some how to videos (mostly american) where they spend 10 minutes prattling on about how they chose one socket over another because their aunty's brother's cat's cat sitter said so, before they actually get down to business.

Edited by Triumph Man on Thursday 4th June 09:17

100% agree

[PaulV]

Saleen836 said:

Who makes the deliveries in the UK for Autodoc?

I have tracking details (in German) currently 'in transit', i'm 99% sure I will be out when it gets delivered so just trying to be one step ahead

Mine arrive by ParcelForce.

I have used them about 10 times so far, the last one however included substitutions from the Stark brand.
I did take it up with them over the lack of communication and they opened a returns process.

I will use them again, however I will add a note about rejecting substitutions.

[Saleen836]

My parcel arrived today and was waiting for me when I returned home from work,no idea who delivered it as no card/paperwork left,just the package.Which ever delivery service it was the driver i'm guessng has no common sence!
This is the photo i took of where they left the parcel,10ft behind me is the main road!
No idea how long it had been there but thankfully it was still there when I arrived...

[Penelope Stopit]

Saleen836 said:

My parcel arrived today and was waiting for me when I returned home from work,no idea who delivered it as no card/paperwork left,just the package.Which ever delivery service it was the driver i'm guessng has no common sence!
This is the photo i took of where they left the parcel,10ft behind me is the main road!
No idea how long it had been there but thankfully it was still there when I arrived...

Good news that your parts arrived

If you were to contact Autodoc about the delivery they would very likely comment that it couldn't possibly have happened that way

Unless a neighbour signed for it???

Life would be dull without its mysteries but..............

[Saleen836]

I spoke with my neighbours and they never signed for anything, they did think the delivery driver was going to leave the parcel with them as one was in the front garden.
Pretty safe where I live but that isn't the point as if it had been stolen I would have not had a clue it had even been delivered.

[loskie]

I don't think that you can blame Autodoc for that but you can let them know. As they are the customer of the courier co they may not be too pleased this happens either.

BUT

Would you have preferred to have a card shoved through your door and to have to go to a depot to collect it?

You can stipulate options for delivery too, not just the billing address.

The pitfalls of buying online and deliveries I guess unless you want to be constantly waiting in the house.

[Chris32345]

loskie said:

I don't think that you can blame Autodoc for that but you can let them know. As they are the customer of the courier co they may not be too pleased this happens either.

BUT

Would you have preferred to have a card shoved through your door and to have to go to a depot to collect it?

You can stipulate options for delivery too, not just the billing address.

The pitfalls of buying online and deliveries I guess unless you want to be constantly waiting in the house.

Could have at least stuck it around side or back if accessible so it's a bit more out of sight

[bern]

The last thing i ordered was some Lesjofor springs a couple of weeks ago, turned up in approx. 7 days with no problem.

It is very useful to be able to search using OEM part numbers and an element of self-checking is required, which I have not found necessary with ECP, GSF etc. Luckily with Subaru’s there is a website call Opposed Forces that lets you do just that.

[Roon205]

A thumbs up from me. Couldn’t find a in tank fuel pump for the 205 anywhere bar places that were purely ripping you off.

Autodoc was 1/3 of the price and as described and turned up in good time given it came from outside the uk.

Have used them for all sorts since.

[Saleen836]

Chris32345 said:

loskie said:

I don't think that you can blame Autodoc for that but you can let them know. As they are the customer of the courier co they may not be too pleased this happens either.

BUT

Would you have preferred to have a card shoved through your door and to have to go to a depot to collect it?

You can stipulate options for delivery too, not just the billing address.

The pitfalls of buying online and deliveries I guess unless you want to be constantly waiting in the house.

Could have at least stuck it around side or back if accessible so it's a bit more out of sight

I wasn't blaming AutoDoc,yes I would have liked a card through the door even though they left the parcel, as I said in my previous post if the parcel had gone missing I would have had no idea it had even been delivered,AutoDoc would have insisted it was...que a lot of hassle!
The delivery driver could have taken the extra 10/15 seconds to leave it at the rear out of sight

[VanDiesel99]

I've just posted some information about my negative experience with Autodoc aka Online Car Parts, in my 'No Oil Pressure on Cold Start' thread.

They could've refunded me my £13, but they chose not to, so I shall share my experience with as many persons as I can.

[ChampionRabbit]

bern said:

The last thing i ordered was some Lesjofor springs a couple of weeks ago, turned up in approx. 7 days with no problem.

It is very useful to be able to search using OEM part numbers and an element of self-checking is required, which I have not found necessary with ECP, GSF etc. Luckily with Subaru’s there is a website call Opposed Forces that lets you do just that.

For Subaru I usually found Partsouq the cheapest, also has proper parts diagrams. Shipping from UAE ridiculously quick.

[VanDiesel99]

This is confusing... there appear to be two separate 'Autodoc' Threads.

Maybe one of the mod's / admins can arrange for them to be amalgamated or similar?

[Candellara]

Thought i'd add my experience to this thread.

I was shopping around for a decent price on an MB glow plug controller. Beru make the original part so i tracked down a few options:

MB - over £200 + vat
Euro Car parts - £189.99
Local independent Motor Factors - £166.80
Re-conditioned unit from UK online supplier / Ebay - £146.40

Autodoc - £76.38 including vat for a brand new Beru unit. Including delivery it was £88.65 shipped from Berlin. I ordered the part on Monday and the part has just arrived by courier.

[Driver101]

Their prices are good, but I've found them to be very slow to deliver.

Parts have come from Germany.