Experiences with Autodoc?

[Slow]

Ordered a few parts up early last week. 3 seperate orders over 2 days due to finding more stuff needed as I went. First attempted delivery today but failed because of snow, second two are not even into the UK yet.

What sort of shipping time is normal with them?

The prices for what I needed were much better than I could get from a UK based company but this feels like a joke now. I can get bits from the USA within 4 days!

[Bestle]

Great prices but long (about 3 weeks for most of my orders) shipping times.

[texaxile]

To be honest, nothing but good reports.

The shipping does take a wee while but I've had good experiences, easy returns and never a damaged parcel arrive. Additionally they stock some of the harder to find bits as well and the telephone support is pretty decent.

[DavePanda]

Wait till you try and send something back

Bought a part that when it arrived was nothing like the part on the car, thought they had sent the wrong one but no, it was the correct part despite being a completely different shape and in no way would fit. They stuck to their guns and said it was the right part, after a couple of weeks of back and forth they agreed to a return but then offered a 70% discount instead, i mean, what bloody use would that be!?! Took over a month from requesting a return to actually getting a refund

[bennno]

The brake pads I ordered took ages / weeks and weeks.

I’ve subsequently found better value from diy car parts and / or eBay

[Cambs_Stuart]

I've ordered quite a few bits. Generally around 7-10 working day lead time, parts finder and OEM references have been good. No substitutions and everything has fitted. Can't complain.

[SMSLF]

I got the wrong part just last month (LWB handbrake cable when I ordered Short wheel base). Easy mistake but bloody irritating after it took then 3 weeks to get it to me. I just bought the replacement local instead (at twice the price).
Jas

[thebraketester]

Not a chance in hell I would use them.

[Baldchap]

Their videos are good.

Their shipping is pretty slow. The one time I used them I got what I ordered but too late, so it went back.

[Krikkit]

I use them when I haven't any expectation for the parts to arrive at a particular date - I've had orders take 6 days, January last year with the Brexit chaos one took 5 weeks.

Benefit is they're pretty cheap and I think the selection of brands for a part is unrivalled.

[Slow]

thebraketester said:

Not a chance in hell I would use them.

Why?

[donkmeister]

I like that you can search for an OEM part number on Autodoc - this can be a godsend Vs the usual UK online motorfactors where sometimes the description doesn't give enough info and you just need to pick a part variant and hope.

I use them mostly for consumable/service parts, I've not needed any spares recently. It fits a niche for me, somewhere between CP4L and dealer parts desks.

Definitely need to plan ahead though! I've had CP4Less parts, ordered at 2am, arrive around 8am in the ECP van. So parts arriving earlier than I'd even be able to get them here if I went to their shop when it opens.

Whereas I think 2 weeks is the quickest I've ever had an AD order.

[waynedear]

Used them for around 6 years, deliveries usually arrive in about a week.
Only issue was when dpd delivered a cambelt kit to a business in town by accident, because AD had a signature it was classed as delivered, 2 years to get a refund after a huge fight.
Yes I still use them…

[loskie]

I got monroe shocks and springs
Top mounts etc for my CRV

Very cheap and all good.
A bit slow but I wasn’t in a hurry

[bobski1]

Cheap
Good availability of parts, even some obscure older stuff
Offer a lot of brands
Efficient to deal with
Discount via the app


Downsides
Shipping is slow
I found it very hard to track

Overall if I wasn't in need of a part quickly, say for a project over a service then I'd use them again but just watch your expectations for time

[the cueball]

I wish I had know this before making an order last week.

Could have got the same stuff from ECP and at least they would be here by now.

Bit of a nightmare really, didn’t see anywhere that they say shipping is glacial in pace.

1st time I’ve tried Autodoc and it’ll be the last.

[thebraketester]

Slow said:

thebraketester said:

Not a chance in hell I would use them.

Why?

Because I don't trust them them my money. Which is a pity as I could really do with using them for some parts.

If I heard good reports about item returns then I would be more likely to use them, but the thought of a long drawn out battle to get my money back concerns me.

Also, try clicking that cross in the pop up on their website.....

[xyyman]

Used them a couple of times and parts (cam position sensor & boot lid gas struts) arrived ahead of their planned date and were good quality. That was pre-Brexit so can't comment about current delivery times.

[Court_S]

I use them loads and have never had an issue.

They’re good for planned maintenance because you can factor in the slow shipping time. My orders are dispatched quickly enough but GLS are slow. Due to the slow shipping they’re useless for emergency purchases.

I’ve saved a fair chunk using them and they’re a grid source of OE products for less. I bought a VDO eccentric shaft sensor for my 130i for £170. It arrived and the BMW part number had been ground off. The part from BMW was £325.

One annoying thing is that their prices on the app fluctuate. A B12 suspension kit was £564 yesterday but today it’s £604.

[Dr G]

Use them most weeks.

Part number cross referencing has always been correct for me.

Delivery takes a week.

Prices very keen.

I imagine a lot of the complaints levelled at them relate to people ordering incorrect parts.