Mercedes Dealer Dartford - 1 Man Protest

[jamoor]

LOL Tit.

[The Hypno-Toad]

Rich_W said:

First one to go down and custard pie him in the face gets a tenner

I may well take you up on that.

I was actually thinking about getting a giant sign with an arrow pointing at him saying "Massive Bellend" and then standing there all day. Might even take an extra day off to do it.

As someone up above has already said the customer is not always right. Especially when they are a massive bellend of quite biblical proportions.

If that bloke has ever seen a grand a week I'll eat his E Class.

[anonymous-user]

Well, when I inherited my '02 E220 from my mate last August I noticed that the arches were starting to rust through. Took it into the dealers that the aformentioned bellend is sitting outside of and, after having to wait a few months as warranty repairs take a back seat to insurance jobs, got the car back a month ago looking immaculate. They'd actually resprayed both sides of the car from front to back, Didn't cost me a penny.

Considering I'd never set foot in their garage before and the car had been serviced by independents for the previous 2 years, I'd say they were more than reasonable, in fact the people I dealt with couldn't have been more helpful.

[dazco]

Balmoral Green said:

I feel sorry for the dealer, even if the car is a pile of junk, what's that got to do with the local dealer? He has no right to make such a potentially negative impact on the business of a totally unrelated third party.

The only reason I can think is that Merc used to give 10 year warranty on the bodywork. Maybe it is less than 10 years old.

[Justayellowbadge]

excel789 said:

Well, when I inherited my '02 E220 from my mate last August I noticed that the arches were starting to rust through. Took it into the dealers that the aformentioned bellend is sitting outside of and, after having to wait a few months as warranty repairs take a back seat to insurance jobs, got the car back a month ago looking immaculate. They'd actually resprayed both sides of the car from front to back, Didn't cost me a penny.

Considering I'd never set foot in their garage before and the car had been serviced by independents for the previous 2 years, I'd say they were more than reasonable, in fact the people I dealt with couldn't have been more helpful.

They should hire him, as a marketing consultant, to promote your experience and that of others who experienced like service.

Would be interesting.

[ShadownINja]

To be fair, isn't Mercedes about quality and luxury? I wouldn't expect Mercedes, therefore, to rust especially on a new model and also to be utterly reliable. Or has "quality" been redefined recently?

[Justayellowbadge]

ShadownINja said:

To be fair, isn't Mercedes about quality and luxury? I wouldn't expect Mercedes, therefore, to rust especially on a new model and also to be utterly reliable. Or has "quality" been redefined recently?

True, and we all know MB went through a dark patch. Which may explain what seems, on the face of it, to be a generous offer.

I'm not sure the dealer could reasonably be expected to do more.

[Deva Link]

dazco said:

Balmoral Green said:

I feel sorry for the dealer, even if the car is a pile of junk, what's that got to do with the local dealer? He has no right to make such a potentially negative impact on the business of a totally unrelated third party.

The only reason I can think is that Merc used to give 10 year warranty on the bodywork. Maybe it is less than 10 years old.

The perforation warranty is 30years, but these cars, pre-galvanising that was introduced on most models during 2003/4, suffer from surface rust.

MB repairs them under "goodwill" up to 8 years old so the service record isn't relevant but they fairly recently introduced a rule that new owners have to have the car for at least 6mths.

I can only think that the guy making the protest is unhappy that the repairs done are often not done very well - Mercedes usually only authorises the minimum work possible and pays low rates for the work. They also won't usually supply a courtesy car.

[ShadownINja]

Justayellowbadge said:

ShadownINja said:

To be fair, isn't Mercedes about quality and luxury? I wouldn't expect Mercedes, therefore, to rust especially on a new model and also to be utterly reliable. Or has "quality" been redefined recently?

True, and we all know MB went through a dark patch. Which may explain what seems, on the face of it, to be a generous offer.

I'm not sure the dealer could reasonably be expected to do more.

We know that. Do most people? Their reputation is at stake. If I ask that guy whether I should buy a Mercedes or a BMW, what do you think he'll advise me to do?

Edited by ShadownINja on Tuesday 25th August 21:28

[Babu 01]

ShadownINja said:

We know that. Do most people? Their reputation is at stake. If I ask that guy whether I should buy a Mercedes or a BMW, what do you think he'll advise me to do?

Edited by ShadownINja on Tuesday 25th August 21:28

Given his obvious retardation I'd say it would be buy a Merc and join him. There's strength in numbers you know.

[anonymous-user]

Justayellowbadge said:

ShadownINja said:

To be fair, isn't Mercedes about quality and luxury? I wouldn't expect Mercedes, therefore, to rust especially on a new model and also to be utterly reliable. Or has "quality" been redefined recently?

True, and we all know MB went through a dark patch. Which may explain what seems, on the face of it, to be a generous offer.

I'm not sure the dealer could reasonably be expected to do more.

I wonder who is actually paying for it all? The warranty guy at the dealers told me that the combination of newly introduced water based paints, not enough underseal and crap recycled steel that was supposed to have been new steel were the main ingredients for the whole debacle. Surely Mercedes must be suing the arse off the steel suppliers at the very least.

Edited by excel789 on Tuesday 25th August 23:02

[small]edited for the usual[small]

Edited by excel789 on Tuesday 25th August 23:03

[daveenty]

AndyS2 said:

Anybody know what year his car is?

According to one of the comments on the site mentioned, it's a 2001 51 plate.

Thereby making it a W210 which were the usual culprits for this rust problem.

Mobilio life gave it a 30 year warranty (IIRC) providing it had full MBSH.

Bought second hand should have still been OK (providing he's owned it over 6 months due to traders taking advantage) but the dealer history is paramount in the claim.

Parrot of Doom seems to be an expert on this problem as 1. He owns a W210 & 2. Frequents MB forums.

[triggersbroom]

markoc said:

Google is your friend:




Mr Pavey, of Bramble Avenue, Bean, stands outside Mercedes Benz in Burnham Road, Dartford, every day while also finding time for his job as a freelance sales and marketing consultant.

Looking at his sign, and the way he goes about business, I'm guessing Mr Pavey isn't a successful sales and marketing consultant!

[Deva Link]

daveenty said:

Mobilio life gave it a 30 year warranty (IIRC) providing it had full MBSH.

That only covers rusting from the inside out - perforation. The main issue with these cars is rust on the outside surfaces, under the paint.

[bazking69]

So he has bought a specialist car well out of warranty, with a dubious service history, possibly outside of the Mercedes network, of unspecified mileage, age and history, and is wanting all the issues sorted for free, including paint issues that are blatently not the fault of Mercedes, on a car that had he of done a bit of research on the internet before buying he would have realised has been subject to quite a few rust issues already.

And not only that, but he is prepared to shoot himself in the foot to the tune of £1k a week just to prove a point against a dealer that have been more than reasonable in trying to help him IMO, when anyone with half a braincell would have taken them up on their offer or cut their losses, chopped the car in, swear blind they will never buy another Mercedes, and spend the rest of his life telling his story and doing his best to put friends and family, and indeed forum members if applicable, off buying a Mercedes.

Complete and utter Toby...

[Superhoop]

Rich_W said:

First one to go down and custard pie him in the face gets a tenner

The guy gets a very good offer of a biggish contribution towards repair of his car which has not been to a MB dealer in 6 years, but still unhappy, he decides to start a one man campaign against the local dealer who have done everything they can to help him (including making a contribution themselves)

The bloke is clearly a complete Cocktard - especially as it's costing him a grand a week.

When will people realise that 'Goodwill' is just that - a payment made to a customer for something that has failed outside of warranty as a gesture of goodwill, made because the customer has shown goodwill to the brand

What goodwill has he shown MB? He bought the car out of warranty, not from an MB dealer, and has never had it serviced at an MB dealer


I work just down the road from there.... A tenner you say? - Do I need photographic evidence of the custard pie?

[trooperiziz]

The Hypno-Toad said:

Rich_W said:

First one to go down and custard pie him in the face gets a tenner

I may well take you up on that.

I was actually thinking about getting a giant sign with an arrow pointing at him saying "Massive Bellend" and then standing there all day. Might even take an extra day off to do it.

Let me know when you plan to do it, I'll pop down with a "He's right, you know" sign and stand next to you.

[Maty]

Come on, there must be some local PH'ers, go and tell the guy, politely of course that he is a cock!

[The Mp]

trooperiziz said:

The Hypno-Toad said:

Rich_W said:

First one to go down and custard pie him in the face gets a tenner

I may well take you up on that.

I was actually thinking about getting a giant sign with an arrow pointing at him saying "Massive Bellend" and then standing there all day. Might even take an extra day off to do it.

Let me know when you plan to do it, I'll pop down with a "He's right, you know" sign and stand next to you.

Id Pay to see that!! lol...

In all seriousness the dealer should do something! not sure what, but paper plates, clown hire and whipped cream cant be much!!

[AndrewW-G]

Am I missing something here with this story, Mercedes have already agreed to repair the area's affected to their standards (will assume it would be almost perfect) yet bod wants the entire car stripped back to metal and refinished? what a complete and utter loon!