Brand New Citroen DS5 - plenty of faults and bad paint job
Discussion
With these feet said:
If the dealer wont accept it back then return it under the finance agreement.
As said, there is sufficient evidence the car is not as it left the factory and has been repaired. Not unusual to have a car repaired before delivered but in this case I would back it, especially with what looks like geometry issues with the steering.
Tell them you want another and compensation for the time wasted on what shouldnt be returning to the dealer till the first service.
Already returned the car on Sunday morning. They didn't want it back but I left it with them and the keys on the reception desk while I've recorded everything on video. Also left them a letter explaining why.As said, there is sufficient evidence the car is not as it left the factory and has been repaired. Not unusual to have a car repaired before delivered but in this case I would back it, especially with what looks like geometry issues with the steering.
Tell them you want another and compensation for the time wasted on what shouldnt be returning to the dealer till the first service.
Between me and the dealer isn't any kind of binding contract.
I all-ready requested full refund for all my expenses to the Finance Company.
Just waiting for their response before taking further action.
Cheers
northandy said:
That bumper paint match is terrible. As is the pull to the left.
Hope you get it sorted.
I normally open these threads with a sceptical mindset but that is one of the worst colour matches I've ever seen. Did they go into Halfords and pick up the first grey spray paint they found?Hope you get it sorted.
Occasionally Ive looked at a panel Ive repaired and thought it not good enough as I can still see, however slight, a mismatch that most people would not notice and do it again.
This is such a poor match, though the finish looks original (would need to look closely for repair or dirt etc) its almost as if they have removed the bumper from another car just before delivery.
Also the initial brake issues would concern me, 3 miles on the clock? What happened to the PDI road test? Most of the cars we handed over had at least 10 even 20 miles on them.
This is such a poor match, though the finish looks original (would need to look closely for repair or dirt etc) its almost as if they have removed the bumper from another car just before delivery.
Also the initial brake issues would concern me, 3 miles on the clock? What happened to the PDI road test? Most of the cars we handed over had at least 10 even 20 miles on them.
. I did however have to drive them for work purposes so ended up with some rubbish from the car pool 
Negative Creep said:
I normally open these threads with a sceptical mindset but that is one of the worst colour matches I've ever seen. Did they go into Halfords and pick up the first grey spray paint they found?
I know exactly what you mean. I don't know how they painted the front bumper but trying to sell the car like that is speechless - is like they just don't give a ...
I mean ...do you hope the customer wont notice at some point??? What were they thinking?
Is beyond any kind of common sense.
You hear about this kind of stories happening to others but you just go ahead and not believe that this will ever happen to you...until it does.
Now I can say that I have no more confidence in any Dealer, no matter who that Dealer is and who it represents.
This is clear example of negligence, fraud and with the risk of sounding a little bit hysteric - pure theft.
Cheers
With these feet said:
Occasionally Ive looked at a panel Ive repaired and thought it not good enough as I can still see, however slight, a mismatch that most people would not notice and do it again.
This is such a poor match, though the finish looks original (would need to look closely for repair or dirt etc) its almost as if they have removed the bumper from another car just before delivery.
Also the initial brake issues would concern me, 3 miles on the clock? What happened to the PDI road test? Most of the cars we handed over had at least 10 even 20 miles on them.
From what I saw it was an almost perfect job, although a little less clear coat - there wasn't to much depth...This is such a poor match, though the finish looks original (would need to look closely for repair or dirt etc) its almost as if they have removed the bumper from another car just before delivery.
Also the initial brake issues would concern me, 3 miles on the clock? What happened to the PDI road test? Most of the cars we handed over had at least 10 even 20 miles on them.
There wasn't any PDI. I understand that this PDI is done by the Dealer at the expense of the manufacturer?? Is this correct or is something that is not mandatory?
Cheers
mbrad26 said:
From what I saw it was an almost perfect job, although a little less clear coat - there wasn't to much depth...
There wasn't any PDI. I understand that this PDI is done by the Dealer at the expense of the manufacturer?? Is this correct or is something that is not mandatory?
Cheers
It doesnt look good on the manufacturer if their cars are not PDI'd before handed to the customer. I think we got a fair amounr of time to do them, basically check anything and everything. In my time I found cars delivered to the dealer, one with a lose brake banjo bolt and no brake fluid, another with the nuts on the rear dampers missing allowing them to move around freely. There wasn't any PDI. I understand that this PDI is done by the Dealer at the expense of the manufacturer?? Is this correct or is something that is not mandatory?
Cheers
Who fitted the number plates? topped up the washer bottle? Any fuel in it?
I would be shocked if it came from the factory with no checks.
mbrad26 said:
Negative Creep said:
I normally open these threads with a sceptical mindset but that is one of the worst colour matches I've ever seen. Did they go into Halfords and pick up the first grey spray paint they found?
I know exactly what you mean. I don't know how they painted the front bumper but trying to sell the car like that is speechless - is like they just don't give a ...
I mean ...do you hope the customer wont notice at some point??? What were they thinking?
Is beyond any kind of common sense.
You hear about this kind of stories happening to others but you just go ahead and not believe that this will ever happen to you...until it does.
Now I can say that I have no more confidence in any Dealer, no matter who that Dealer is and who it represents.
This is clear example of negligence, fraud and with the risk of sounding a little bit hysteric - pure theft.
Cheers
shost said:
I spotted a DS5 yesterday in that same grey. Whilst driving past I could see a colour mismatch on the front bumper!
Mbrad, it may be worth seeing a another grey car to check the standard of paint from factory.
Maybe is the same car Mbrad, it may be worth seeing a another grey car to check the standard of paint from factory.
If this is Citroen's standard then is safe to say is a substandard - but I strongly believe that this is not the case.
Cheers
Hi
I got news. Citroen UK called and informed me that they've been in contact with the Dealer all this days. The Dealer's Customer Service Manager is preparing an answer for me together with their legal team. I should expect to receive their answer later today.
Citroen UK will receive a copy of their answer as well
I'm so curious...
Citroen UK agree with me that there is a serious colour mismatch. They also told me that if during the transit a car is damaged, the transportation company usually informs Citroen about the damage and the repairing costs and so Citroen has a database with all the vehicles damaged during transit. However Citroen UK doesn't have any information about my car in this regard. This a proper mystery because clearly there is a colour mismatch.
That's all for now.
Cheers
I got news. Citroen UK called and informed me that they've been in contact with the Dealer all this days. The Dealer's Customer Service Manager is preparing an answer for me together with their legal team. I should expect to receive their answer later today.
Citroen UK will receive a copy of their answer as well
I'm so curious...
Citroen UK agree with me that there is a serious colour mismatch. They also told me that if during the transit a car is damaged, the transportation company usually informs Citroen about the damage and the repairing costs and so Citroen has a database with all the vehicles damaged during transit. However Citroen UK doesn't have any information about my car in this regard. This a proper mystery because clearly there is a colour mismatch.
That's all for now.
Cheers
Hello again
I have a letter from the Dealer Customer Service Manager. According to their letter I have no grounds for rejecting the car and they are all-ready charging my for car storage.
Here is you can find the letter
https://www.flickr.com/photos/26371319@N02/1376033...
https://www.flickr.com/photos/26371319@N02/1376033...
https://www.flickr.com/photos/26371319@N02/1376035...
Cheers
I have a letter from the Dealer Customer Service Manager. According to their letter I have no grounds for rejecting the car and they are all-ready charging my for car storage.
Here is you can find the letter
https://www.flickr.com/photos/26371319@N02/1376033...
https://www.flickr.com/photos/26371319@N02/1376033...
https://www.flickr.com/photos/26371319@N02/1376035...
Cheers
Shocking!!! Time to get trading standards on the case. Did you pay any of the deposit on credit card? If so you can hold them equally liable. Also inform your finance company that you will be stopping payments till the matter is resolved to your satisfaction.
If you inform them that you have not yet "accepted the car" there is a good template letter on what car regarding rejecting the vehicle. I wouldn't give up they will be expecting that. It might be also worth telling Citroen uk that you are going to the press with the story.
Good Luck but I think if you persevere you will get the outcome you want and deserve.
If you inform them that you have not yet "accepted the car" there is a good template letter on what car regarding rejecting the vehicle. I wouldn't give up they will be expecting that. It might be also worth telling Citroen uk that you are going to the press with the story.
Good Luck but I think if you persevere you will get the outcome you want and deserve.
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