Brand new A3 breaks down... Dealer then goes Golfing in it..

[MadMullah]

Great idea to take a pic of the mileage though..

i'd be demanding a free holiday all expenses paid to monaco too. and a new car. in addition to the one they've just replaced with an r8.

i did think the complaint was very well constructed. gave the manager alot to think about without being arsey.

i would've put down what i expected in return though.

[CampDavid]

Garlick said:

CampDavid said:

Kick off big, reject the car. Tell them you'llbe in later to spec the new one

Really, a new car?

I agree with all of the above, but a new car?

Why not? The car has already broken down in the first few months then someone from the office has nicked it (lets stop pretending it was a method of making sure it was ok)

That's what I'd push towards as a start anyway.

[Dave_ST220]

CampDavid said:

Garlick said:

CampDavid said:

Kick off big, reject the car. Tell them you'llbe in later to spec the new one

Really, a new car?

I agree with all of the above, but a new car?

Why not? The car has already broken down in the first few months then someone from the office has nicked it (lets stop pretending it was a method of making sure it was ok)

That's what I'd push towards as a start anyway.

I think should the fault reoccur following the "extended test" then the OP's friend SHOULD push to reject it. This situation may turn out to be a blessing in disguise. Consider Auto Express, they love stories like this one.

[matc]

PoleDriver said:

matc said:

okgo said:

Surely unless you're a total mouthbreather this would be EVERYONES response?

I've seen this phrase a few times on PH, am I to assume that the people writing it have gills or some other way of breathing?

Most of us breathe through our noses, that's what they are there for!

Urban dictionary says:- " Mouth-breather...A moron from a low social caste. Picture someone with a sunken forehead, low hairline, and prominent chin. "

HTH

I'm clearly not cool enough, didn't even know the 'urban dictionary' existed!

Still a very odd phrase for an insult.

As you were.........

[sleep envy]

OP - did the junior golfists show any promise? what were their scores?

[TonyHetherington]

Dave_ST220 said:

sleep envy said:

Dave_ST220 said:

Simbu said:

One mention of 'Audi UK' will have them bending over.

If Audi operate anything like Ford they won't give a flying fk. They use the line their dealers are all independent businesses........

in my case, speaking to Audi UK made the dealer sort my issue out within a week

My issue was sorted, along with the next two services FOC. My point was really regarding some of the "demand a new car" statements. They won't bend over and give you everything you want just because you say you will talk to the manufacturer.

For the record, I had a problem with a Lexus dealership on a used IS200 that I bought (essentially, the "full service history" turned out to be missing a couple). Spent a week or so to-ing and fro-ing with the dealer, then contacted Lexus UK. It was quite remarkable; within 20mins of my e-mail, the UK director for customer services (I forget the exact title, but it was something simlar - and certainly a UK director) was on the phone to me, while in his car on the way to the dealership a couple of hours away! Sorted that night, resolution was "new" used car (as my car had essentially devalued by quite a few thousand pounds, annoyingly). They were brilliant, Lexus UK

[matc]

Can't believe no-ones asked for pictures of said 25 year old female Audi driver yet....

[SuperHangOn]

I would be wanting a free service at least.

[o0myles0o]

TVR1 said:

Are you for real?

In which way? Yes, I have checked and I am indeed for real.

[Dave_ST220]

TonyHetherington said:

Dave_ST220 said:

sleep envy said:

Dave_ST220 said:

Simbu said:

One mention of 'Audi UK' will have them bending over.

If Audi operate anything like Ford they won't give a flying fk. They use the line their dealers are all independent businesses........

in my case, speaking to Audi UK made the dealer sort my issue out within a week

My issue was sorted, along with the next two services FOC. My point was really regarding some of the "demand a new car" statements. They won't bend over and give you everything you want just because you say you will talk to the manufacturer.

For the record, I had a problem with a Lexus dealership on a used IS200 that I bought (essentially, the "full service history" turned out to be missing a couple). Spent a week or so to-ing and fro-ing with the dealer, then contacted Lexus UK. It was quite remarkable; within 20mins of my e-mail, the UK director for customer services (I forget the exact title, but it was something simlar - and certainly a UK director) was on the phone to me, while in his car on the way to the dealership a couple of hours away! Sorted that night, resolution was "new" used car (as my car had essentially devalued by quite a few thousand pounds, annoyingly). They were brilliant, Lexus UK

TBH I've never heard anything bad about Lexus? As far as I can gather they are in a different league.

[o0myles0o]

TVR1 said:

I concur, very, very rare. What has more than likely happened is that one of the dealer staff has asked to borrow a car for the weekend, to be met with the reply, 'sure, there are a couple of loaners in the workshop...take the red A3'. Wrong keys picked up, wrong car taken out. I have seen it done numerous times. (and done it myself on one occassion).

Are you for real? Do all the keys get thrown in a pot? Do you get to take someone elses wife home for the weekend too? Lets not be a dealer apologist now.

[Moog72]

Dave_ST220 said:

TBH I've never heard anything bad about Lexus? As far as I can gather they are in a different league.

Except they couldn't be less helpful when I turned up to a dealership to look at a specific car (I had an appointment too), simply not interested, so walked around the corner and bought an XKR from the Jag dealer next door

[Dave_ST220]

Moog72 said:

Dave_ST220 said:

TBH I've never heard anything bad about Lexus? As far as I can gather they are in a different league.

Except they couldn't be less helpful when I turned up to a dealership to look at a specific car (I had an appointment too), simply not interested, so walked around the corner and bought an XKR from the Jag dealer next door

There goes that image of them for me!!

[Garlick]

CampDavid said:

(lets stop pretending it was a method of making sure it was ok)

You say that, but I have experienced this at the dealer where I worked. Maybe I'm making it up....?

[TonyHetherington]

Dave_ST220 said:

TBH I've never heard anything bad about Lexus? As far as I can gather they are in a different league.

Agreed. This was probably 2002/2003, don't know if things have changed, but at the time I was very impressed.

[badlands1]

Go in and ask the manager how he intends to lift his pants back up.

[stuttgartmetal]

Page 8 already.
No doubt the dealer has been e mailed and directed to this thread.

Seriously, page 8, you boys are slacking.
The only way to deal with this.


a. Nuked from Orbit. Only way to be sure
or
b. Vigilant Bum Rape Justice.
At the same time scuff his buttocks, and leave the scorecards hanging out of his smashed backdoors.

That'll do it.

[stuttgartmetal]

What she needs is four springs and a mallard.
Thats the technique.



http://maps.google.co.uk/maps?hl=en&q=L183jt&a...

Edited by stuttgartmetal on Tuesday 23 August 12:16

[CampDavid]

Garlick said:

CampDavid said:

(lets stop pretending it was a method of making sure it was ok)

You say that, but I have experienced this at the dealer where I worked. Maybe I'm making it up....?

I'm not disputing that it happens, nor am I saying it's bad practise (obviously check with the customer etc and return it imaculately) but extended test drive to make sure a fuel pump works?

[Rochester TVR]

matc said:

Can't believe no-ones asked for pictures of said 25 year old female Audi driver yet....

Custard test?