Is it ok to be rude to dealers?
Discussion
nsmith1180 said:
CharlesdeGaulle said:
Victor101 said:
Politeness and sincerity are the key ingredients.
You've got a funny way of showing this, chum, on this thread at least.He makes me ashamed to be a saleman. Never had that before.
tstain said:
nsmith1180 said:
CharlesdeGaulle said:
Victor101 said:
Politeness and sincerity are the key ingredients.
You've got a funny way of showing this, chum, on this thread at least.He makes me ashamed to be a saleman. Never had that before.
I only treat a customer in the same way as him when they have proven themselves to be a w
ker. I dont hate everyone who walks into the dealership.nsmith1180 said:
CharlesdeGaulle said:
Victor101 said:
Politeness and sincerity are the key ingredients.
You've got a funny way of showing this, chum, on this thread at least.He makes me ashamed to be a saleman. Never had that before.
Blown2CV said:
MattVXR87 said:
One of my rules in life is to treat others how you want to be treated
well, would you want people to treat you in a rude way?And it's the dealers who are in the driving seat when it comes to changing any 'attitude' or misgivings their potential customers may have.
Good salesman, in any industry, always do very well.
I am generally in the 'walk away and shun the entire dealership' camp when it comes to bad service, but I don't think any less of the next guy who feels that they should give a salesman immediate and direct feedback about their poor performance either.
I tend to go out of my way to acknowledge good service too.
I'd say it is fair game to be rude to a dealer but only in certain situations such as this:
k off!
The other situation is if you happen to come across victor.
ehyouwhat said:
ETA: I have been positively insulted by car dealers before; an episode in the Wheatley Hall Road Honda dealership in Doncaster springs to mind ("bring your parents in to prove you can afford this Civic Type-R and THEN we'll let you test-drive it"
I hope you told them to fk off!The other situation is if you happen to come across victor.
kma said:
I'd say it is fair game to be rude to a dealer but only in certain situations such as this:
k off!
The other situation is if you happen to come across victor.
i think a "actually both my parents died in a car crash " would be called for there ! unbelievable arrogance .ehyouwhat said:
ETA: I have been positively insulted by car dealers before; an episode in the Wheatley Hall Road Honda dealership in Doncaster springs to mind ("bring your parents in to prove you can afford this Civic Type-R and THEN we'll let you test-drive it"
I hope you told them to fk off!The other situation is if you happen to come across victor.
kma said:
I'd say it is fair game to be rude to a dealer but only in certain situations such as this:
k off!
The other situation is if you happen to come across victor.
Christ thats shocking.ehyouwhat said:
ETA: I have been positively insulted by car dealers before; an episode in the Wheatley Hall Road Honda dealership in Doncaster springs to mind ("bring your parents in to prove you can afford this Civic Type-R and THEN we'll let you test-drive it"
I hope you told them to fk off!The other situation is if you happen to come across victor.
The only time I have done anything like that was when I had a 17 year old buying an Astra VXR. I would only sell it to him with his fathers permission as he drove terrably on the test drive. Went all the way to point of signing the order, with the understanding that as he was under 18, I would require permission from his Gurardian to complete the deal.
I didnt want his death on my concience.
Victor101 said:
Politeness and sincerity are the key ingredients. Don't make promises you cannot keep. Ring the customer every two days with a progress update. Ring them a couple of days after they've taken delivery.
It's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
Hang on, I thought you were a tIt's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
t? 
That post really suggests you're not...That's exactly how I was treated the first time I bought from a main dealer. Polite phone calls, polite follow up letters, even a business card with the sales manager's home number on it should I have any problems. I'd never have called it in a million years but to me, that just oozed customer service.
parapaul said:
Victor101 said:
Politeness and sincerity are the key ingredients. Don't make promises you cannot keep. Ring the customer every two days with a progress update. Ring them a couple of days after they've taken delivery.
It's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
Hang on, I thought you were a tIt's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
t? That post really suggests you're not...That's exactly how I was treated the first time I bought from a main dealer. Polite phone calls, polite follow up letters, even a business card with the sales manager's home number on it should I have any problems. I'd never have called it in a million years but to me, that just oozed customer service.
parapaul said:
Victor101 said:
Politeness and sincerity are the key ingredients. Don't make promises you cannot keep. Ring the customer every two days with a progress update. Ring them a couple of days after they've taken delivery.
It's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
Hang on, I thought you were a tIt's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
t? That post really suggests you're not...That's exactly how I was treated the first time I bought from a main dealer. Polite phone calls, polite follow up letters, even a business card with the sales manager's home number on it should I have any problems. I'd never have called it in a million years but to me, that just oozed customer service.
Why? Because they will come back for another, better car at some point because they remember the great service they got.
With regard to the "I thought you were a t
t' comment. Well, all I'm saying is how EVERY car salesman thinks and how most act - and I know an awful lot. We enjoy our job, but treat us like Monkeys and you will get a short shrift - in the politest possible manner of course. The holier than thou attitude by some here is laudable but completely misguided.I have to say thought that it is becoming a less pleasant job every year. You'll find that most dealerships are run by large PLC's and the level of reward for success is shrinking as goalposts are moved. It's increasingly becoming a job for gobby 22 year olds rather than seasoned professionals. That applies to the presige sector as well as the regular Ford/Vauxhall set ups.
Victor101 said:
Hooty said:
Victor101 said:
It's increasingly becoming a job for gobby 22 year olds rather than seasoned professionals.
HAHAHAHAHAHA! 
Sorry, I couldn't help but laugh that you consider yourself to be a seasoned professional! It's about the best oxymoron I've heard in a long time : professional car salesman.
Hooty said:
Victor101 said:
Hooty said:
Victor101 said:
It's increasingly becoming a job for gobby 22 year olds rather than seasoned professionals.
HAHAHAHAHAHA! Sorry, I couldn't help but laugh that you consider yourself to be a seasoned professional! It's about the best oxymoron I've heard in a long time : professional car salesman.
Hooty said:
Victor101 said:
Hooty said:
Victor101 said:
It's increasingly becoming a job for gobby 22 year olds rather than seasoned professionals.
HAHAHAHAHAHA! Sorry, I couldn't help but laugh that you consider yourself to be a seasoned professional! It's about the best oxymoron I've heard in a long time : professional car salesman.
Victor101 said:
Hooty said:
Victor101 said:
Hooty said:
Victor101 said:
It's increasingly becoming a job for gobby 22 year olds rather than seasoned professionals.
HAHAHAHAHAHA! Sorry, I couldn't help but laugh that you consider yourself to be a seasoned professional! It's about the best oxymoron I've heard in a long time : professional car salesman.
Victor101 said:
parapaul said:
Victor101 said:
Politeness and sincerity are the key ingredients. Don't make promises you cannot keep. Ring the customer every two days with a progress update. Ring them a couple of days after they've taken delivery.
It's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
Hang on, I thought you were a tIt's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
t? That post really suggests you're not...That's exactly how I was treated the first time I bought from a main dealer. Polite phone calls, polite follow up letters, even a business card with the sales manager's home number on it should I have any problems. I'd never have called it in a million years but to me, that just oozed customer service.
Why? Because they will come back for another, better car at some point because they remember the great service they got.
With regard to the "I thought you were a t
t' comment. Well, all I'm saying is how EVERY car salesman thinks and how most act - and I know an awful lot. We enjoy our job, but treat us like Monkeys and you will get a short shrift - in the politest possible manner of course. The holier than thou attitude by some here is laudable but completely misguided.I have to say thought that it is becoming a less pleasant job every year. You'll find that most dealerships are run by large PLC's and the level of reward for success is shrinking as goalposts are moved. It's increasingly becoming a job for gobby 22 year olds rather than seasoned professionals. That applies to the presige sector as well as the regular Ford/Vauxhall set ups.
Victor101 said:
nsmith1180 said:
CharlesdeGaulle said:
Victor101 said:
Politeness and sincerity are the key ingredients.
You've got a funny way of showing this, chum, on this thread at least.
He makes me ashamed to be a saleman. Never had that before.
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