JLR on 3 day week

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Discussion

Ares

11,000 posts

122 months

Tuesday 25th September 2018
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Let off some steam Bennett said:
My wife has a a company XE for 3 years next March.The day she picked it up it was back at the dealers with an add blue fault, this took the dealer 3 weeks to fix. 12 months lata it needed a wheel bearing, dealer tried to tell me the tyres needed replacing and it was not a wheel bearing noise. This summer in our heatwave the aircon packed up and there were no parts available for 3 weeks.She booked the car in after the 3 week period for the dealer to tell her the parts would be a further 2 weeks away and suggested my wife rang around jag dealers herself to find parts. There was no offer of a loan car from Jag. The car is now on 64k and seams to be ok.Plenty of people at my wifes work opted for jags as they are comfortable but they have had so many issues they have been taken of the company car list. One of here work mates jags just completely shut down after 5k and jag could not fix it, they gave him a brand new car. Another incident that started with a knocking engine has been diagnosed with a bent rod, Jag techs have advised him to keep driving it until it stops and then it will be fixed, priceless.
We have just travelled Europe in my wifes jag and trust me i was more nervous about it letting us down than my previous trips in my tuscan, unfortunately we could go in the tuscan as we had my wifes parents with us. Saying all that its a very comfortable car if not that well built
Jags woes, leading to it's 3 day week summed up in less than a dozen lines!

....but they'll still blame the potential, theoretic issue of the future unknown chance of possible increased tariffs, in a year's time.

Let off some steam Bennett

2,432 posts

173 months

Tuesday 25th September 2018
quotequote all
Im gutted as i really like the look of a modern jag.Im hoping my wifes company will put alfa romeo on her car list as she fancies a giulia

Ares

11,000 posts

122 months

Tuesday 25th September 2018
quotequote all
Let off some steam Bennett said:
Im gutted as i really like the look of a modern jag.Im hoping my wifes company will put alfa romeo on her car list as she fancies a giulia
Don't let her drive one unless they do.... wink

BenjiS

3,984 posts

93 months

Tuesday 25th September 2018
quotequote all
TooMany2cvs said:
Meanwhile, others are moving from sixes to fours.
Volvo don't do anything bigger than a 2.0 four-pot, even in the V/S90 and XC90. They seem to be selling OK...
E-class? Apart from AMG and E400d, they're all E220d four-pots now.
5-series? 520i, 530i, 518d, 520d, 525d - all 2.0 four-pots. That just leaves 540i, 530d as sixes. Weren't there rumours of the entry-level 5s being 1.5 triples?
"Butbutbutbutbut it's a Jaguar so it must have a 6 or 8 cylinder engine, otherwise it's not a real Jag. And more wood inside than a forest. And lashings of leather, enough that a whole herd of cows were killed."

And there you have the reason why Jaguar can't shift XEs and XFs. They almost need a generation to die off.

TooMany2cvs

29,008 posts

128 months

Tuesday 25th September 2018
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BenjiS said:
"Butbutbutbutbut it's a Jaguar so it must have a 6 or 8 cylinder engine, otherwise it's not a real Jag.
<cough>twelve

Let off some steam Bennett

2,432 posts

173 months

Tuesday 25th September 2018
quotequote all
Ares said:
Don't let her drive one unless they do.... wink
I know yeah, ha

Willy Nilly

12,511 posts

169 months

Tuesday 25th September 2018
quotequote all
Let off some steam Bennett said:
My wife has a a company XE for 3 years next March.The day she picked it up it was back at the dealers with an add blue fault, this took the dealer 3 weeks to fix. 12 months lata it needed a wheel bearing, dealer tried to tell me the tyres needed replacing and it was not a wheel bearing noise. This summer in our heatwave the aircon packed up and there were no parts available for 3 weeks.She booked the car in after the 3 week period for the dealer to tell her the parts would be a further 2 weeks away and suggested my wife rang around jag dealers herself to find parts. There was no offer of a loan car from Jag. The car is now on 64k and seams to be ok.Plenty of people at my wifes work opted for jags as they are comfortable but they have had so many issues they have been taken of the company car list. One of here work mates jags just completely shut down after 5k and jag could not fix it, they gave him a brand new car. Another incident that started with a knocking engine has been diagnosed with a bent rod, Jag techs have advised him to keep driving it until it stops and then it will be fixed, priceless.
We have just travelled Europe in my wifes jag and trust me i was more nervous about it letting us down than my previous trips in my tuscan, unfortunately we could go in the tuscan as we had my wifes parents with us. Saying all that its a very comfortable car if not that well built
How can they be this bad? Surely they test them

Let off some steam Bennett

2,432 posts

173 months

Tuesday 25th September 2018
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Search me

No ideas for a name

2,287 posts

88 months

Tuesday 25th September 2018
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Willy Nilly said:
How can they be this bad? Surely they test them
It feels like they give them to me, then I test it, then I take it back to the dealer.

The interesting thing is, none of the failures have stopped it working as a car (though performance was initially restricted), all the issues are with the toys. However, people do expect those toys to be there, and when they are they should work.

I have done 6k miles this year, mostly because I seem to have it on a time-share with the dealer. If I count the time I have had it and it is working, versus the time there has been an issue and the time I have been waiting for that issue to get in to be fixed, seriously I think I have had it less time than JLR.

I should have rejected it (in fact I did - but the dealer couldn't (or made a half hearted attempt) to find me a replacement) but during this time JLR stopped making my model, so they couldn't even make me one that did work.

Presently waiting to go in for failed heated seat (seat already replaced last time), radio issues, trim issues, boot issues. We disagree about a few issues like vibration - they say it is normal, I think it feels like driving a Bomag roller.

The further interesting thing is, I can't find anything in this price range (it has a list of just shy of £78k with all options[though I didn't pay that]) that I would swap it for. All I want is the car to work as it should.


BenjiS

3,984 posts

93 months

Wednesday 26th September 2018
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For balance, I’ve had two X260 XF saloons, both 380bhp petrol v6s, in the last couple of years. The current is a MY18 one. Apart from a slightly misaligned door which my local dealer sorted immediately, there’s been no issues with them at all. Quiet, comfortable, and fast.

I’d love to know your spec though, as mine is very nearly ‘fully loaded’(1) and list was in the mid-60s.




(1) adaptive cruise, panoramic roof, heated/cooled seats, ICTP, surround cameras, led lights, sun blinds, 20in wheels, tracker, some other stuff I forget now.

Digga

40,587 posts

285 months

Wednesday 26th September 2018
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My dad's latest Jag (he's on his umpteenth) had loose door trim in the area behind the wing mirror. He didn't notice it, but I did (TBF it was on the nearside) and it was returned to the dealers. It was a 'nothing' problem, but really not one a quality marque should have. A lot of drivers might not notice the cause and just think Jags have worse wind noise than German cars.

northwest monkey

6,370 posts

191 months

Wednesday 26th September 2018
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No ideas for a name said:
LDN said:
The Kia’s I’ve seen have electric handbrakes. What else might a BMW have that a Kia doesn’t? Kit wise?
Serious question?

Not a BMW fan, so I am not 100% if they do or don't have these but I would expect at least some of the following on top of Kia's offering (where many will be base spec).

Cooled glovebox
Radar blind spot warning
Road sign recognition
Remote start
Heated/cooled seats
Multi-view cameras

and many more.

Of course none of these really matter, but statistically will show up more failures per car than a basic offering.
If the recorded issue with the Kia is won't start, whereas the BMW issue is two or three faults with 'toys', statistically the BMW is worse - but in reality it is the type of fault that is relevant rather than just the number of them.
Statistically, I'd imagine the amount of BMWs that have all or most of those options will be few and far between so will barely even register on a reliability survey.

thecremeegg

1,977 posts

205 months

Wednesday 26th September 2018
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One issue could be that they're more £££ in company car tax than the equivalant BMW, Merc and Audi?
I wouldn't consider one for that reason - the XF is more per month than the 5er, A6 or E class!

TooMany2cvs

29,008 posts

128 months

Wednesday 26th September 2018
quotequote all
thecremeegg said:
One issue could be that they're more £££ in company car tax than the equivalant BMW, Merc and Audi?
Why? Higher list price, or higher CO2?

BenjiS

3,984 posts

93 months

Wednesday 26th September 2018
quotequote all
TooMany2cvs said:
thecremeegg said:
One issue could be that they're more £££ in company car tax than the equivalant BMW, Merc and Audi?
Why? Higher list price, or higher CO2?
I almost disputed that because it didn’t sound right. After all, manufacturers go to great lengths to try and compete on things like that.

But I went and had a look on comcar, and like for like the XF seems to be 4% more than a BMW 5 series. Which is quite a chunk. An equivalent E class is 30%.

An XF 2l 180bhp R-Sport Auto RWD is 32% against a 520d Auto at 28%. And it appears to be due to CO2 with the BMW coming in under the magic 120 band.


Digga

40,587 posts

285 months

Wednesday 26th September 2018
quotequote all
BenjiS said:
TooMany2cvs said:
thecremeegg said:
One issue could be that they're more £££ in company car tax than the equivalant BMW, Merc and Audi?
Why? Higher list price, or higher CO2?
I almost disputed that because it didn’t sound right. After all, manufacturers go to great lengths to try and compete on things like that.

But I went and had a look on comcar, and like for like the XF seems to be 4% more than a BMW 5 series. Which is quite a chunk. An equivalent E class is 30%.

An XF 2l 180bhp R-Sport Auto RWD is 32% against a 520d Auto at 28%. And it appears to be due to CO2 with the BMW coming in under the magic 120 band.
Because JLR are too small to risk fibbing, unlike, say, VW? #StinkWagen

biggrin

Fast Bug

11,833 posts

163 months

Wednesday 26th September 2018
quotequote all
TooMany2cvs said:
Meanwhile, others are moving from sixes to fours.
Volvo don't do anything bigger than a 2.0 four-pot, even in the V/S90 and XC90. They seem to be selling OK...
E-class? Apart from AMG and E400d, they're all E220d four-pots now.
5-series? 520i, 530i, 518d, 520d, 525d - all 2.0 four-pots. That just leaves 540i, 530d as sixes. Weren't there rumours of the entry-level 5s being 1.5 triples?
There's the E350d which is a 6 cylinder and there's a new 3.0 straight 6 petrol engine coming.

Part of the issue JLR face is that they don't feature on many company car lists, company car sales are such a massive chunk of registrations and they miss out for 2 reasons.

1) They usually work out more expensive than the big German 3, so take a base model XE/XF or an MSport/SLine/AMG Line rival for the same money
2) Most have been kicked off company car lists for being unreliable and problems with getting faults fixed by the dealer network. A fleet manager doesn't want to have drivers moaning at them, so they'll remove the manufacturer from their listings instead

Ares

11,000 posts

122 months

Wednesday 26th September 2018
quotequote all
BenjiS said:
I almost disputed that because it didn’t sound right. After all, manufacturers go to great lengths to try and compete on things like that.

But I went and had a look on comcar, and like for like the XF seems to be 4% more than a BMW 5 series. Which is quite a chunk. An equivalent E class is 30%.

An XF 2l 180bhp R-Sport Auto RWD is 32% against a 520d Auto at 28%. And it appears to be due to CO2 with the BMW coming in under the magic 120 band.
Huge foot-in-mouth mistake from Jag. or just stupidity in not knowing their market

Ares

11,000 posts

122 months

Wednesday 26th September 2018
quotequote all
Fast Bug said:
There's the E350d which is a 6 cylinder and there's a new 3.0 straight 6 petrol engine coming.

Part of the issue JLR face is that they don't feature on many company car lists, company car sales are such a massive chunk of registrations and they miss out for 2 reasons.

1) They usually work out more expensive than the big German 3, so take a base model XE/XF or an MSport/SLine/AMG Line rival for the same money
2) Most have been kicked off company car lists for being unreliable and problems with getting faults fixed by the dealer network. A fleet manager doesn't want to have drivers moaning at them, so they'll remove the manufacturer from their listings instead
3) there is nothing spicy in the range to appeal to senior management who make the decisions.

Wooda80

1,743 posts

77 months

Wednesday 26th September 2018
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There seem to be a lot of posts on here suggesting that the 3 day week is down to poor sales, which is in turn down to poor product quality.

I can't find anything to suggest that Jaguar sales have grown in any way other than exponentially over the last few years, due in most part to the addition of new model lines.

So, reliable or not, that doesn't seem to be hurting sales - bit like Land Rover really.

The issue is that the factory producing the older declining product lines has been overlooked ( or ruled out ) for the investment to produce the newer ascending product in favour of factories located elsewhere in the UK and abroad ( Solihull and Graz ).

I wonder why, and for how long, this will continue to be the case? Will money eventually be invested in Castle Bromwich or is this news the first nail in it's coffin?

Edited by Wooda80 on Wednesday 26th September 17:03