Advice : BMW warranty claim
Discussion
DarylB90 said:
I found this thread on Facebook so word is already spreading and it's not even been 24 hours yet!
Good luck OP, I'll be following with some interest.
I currently own an M135i and have been pricing up an M3 over the past few weeks so I'm intrigued to see the outcome.
This demonstrates an effective course of action is to publicise through social media. Good luck OP, I'll be following with some interest.
I currently own an M135i and have been pricing up an M3 over the past few weeks so I'm intrigued to see the outcome.
BMW's twitter feed might be a good place to start- only guessing they have one here because I avoid twitter and all that crap like the plague
.carparkno1 said:
Soov535 said:
Or hope that they capitulate on the basis of sympathy/bad publicity. But they already sell all the cars they make - and despite what we might think, PHers are a very small subset of their clientele.
I don't disagree with you there. You're absolutely the voice of reason on not taking a hammering in the courts, I just don't think I could live with myself accepting a huge bill whilst BMW laugh at me and repair my car. But then a huge bill in court and still having the knackered motor is even worse. I think BMW should honour this. I don't think it should be sympathy, they should be flat out holding themselves accountable for an engine that went bang just 2000 miles in. Irrespective of conditions in which it was driven. They'll weasel out though it appears.
Huge sympathy for the OP. I wonder, do we have other historical cases of this sort of thing from Merc and Audi and their S badge type cars. Not full fat, much like the m-lite. Wonder what porsche would do if you tracked a cayman and it blew up straight away.
If you buy three cars a year from them they'd fix it, otherwise they'd tell you to whistle.
Bear in mind that in addition to having legal expense insurance as part of your policy, there is also the Small Claims Court if your insurance company cannot stomach a fight and BMW dig their heels in (not that I think they will)
The advantage of the Small Claims Court is that it is still a legal process and even if you lose you will not be liable for BMW's costs.
The disadvantage is that your claim is limited to £5000 but that's better that nowt if push comes to shove.
I'm expecting a post from the OP at some point today that BMW have agreed to meet his claim.
The advantage of the Small Claims Court is that it is still a legal process and even if you lose you will not be liable for BMW's costs.
The disadvantage is that your claim is limited to £5000 but that's better that nowt if push comes to shove.
I'm expecting a post from the OP at some point today that BMW have agreed to meet his claim.
xenon said:
Bear in mind that in addition to having legal expense insurance as part of your policy, there is also the Small Claims Court if your insurance company cannot stomach a fight and BMW dig their heels in (not that I think they will)
The advantage of the Small Claims Court is that it is still a legal process and even if you lose you will not be liable for BMW's costs.
The disadvantage is that your claim is limited to £5000 but that's better that nowt if push comes to shove.
I'm expecting a post from the OP at some point today that BMW have agreed to meet his claim.
I hope I am wrong but I very much doubt that.The advantage of the Small Claims Court is that it is still a legal process and even if you lose you will not be liable for BMW's costs.
The disadvantage is that your claim is limited to £5000 but that's better that nowt if push comes to shove.
I'm expecting a post from the OP at some point today that BMW have agreed to meet his claim.
They know he can't afford to sue them.
fourspoons said:
This BMW Retailer Warranty does not extend to faults that arise as a result of the vehicle being used for racing, rallying or similar competitive sports."
All of these things are completely prohibited on our days and we are very happy to write, telephone whatever whoever you need us to. This is VERY bad PR for BMW & we are rather taken aback by it. (have only read page 1 of the thread so far in case we have a happy finish later)gtdc said:
fourspoons said:
This BMW Retailer Warranty does not extend to faults that arise as a result of the vehicle being used for racing, rallying or similar competitive sports."
All of these things are completely prohibited on our days and we are very happy to write, telephone whatever whoever you need us to. This is VERY bad PR for BMW & we are rather taken aback by it. (have only read page 1 of the thread so far in case we have a happy finish later)
I wish the OP best of luck!!
Just imagine the next car BMW launch (M140i for example) the press can't take on a track against the AMG45 or RS3 as there is no warranty and they not fit for it!!
Stupid, surly BMW have to fold on this if nothing to save face against Merc or Audi, imagin the adverts they could make!!
GBR1
Just imagine the next car BMW launch (M140i for example) the press can't take on a track against the AMG45 or RS3 as there is no warranty and they not fit for it!!
Stupid, surly BMW have to fold on this if nothing to save face against Merc or Audi, imagin the adverts they could make!!
GBR1
gtdc said:
All of these things are completely prohibited on our days and we are very happy to write, telephone whatever whoever you need us to. This is VERY bad PR for BMW & we are rather taken aback by it. (have only read page 1 of the thread so far in case we have a happy finish later)
Many thanks for the support. I did email Melindi last night asking for a letter confirming that, pleased to see you will oblige.
£13,000 is a nonsense anyway really, that might be a quote for a retail drop in engine replacement but BMW wouldn't charge themselves that anyway if it came to a warranty claim.
A question for the experts really - would a thrown rod necessitate a complete drop in engine replacement anyway? Also, don't thrown rods normally suggest oil starvation? Could this happen with hard cornering in a car without an extended sump?
A question for the experts really - would a thrown rod necessitate a complete drop in engine replacement anyway? Also, don't thrown rods normally suggest oil starvation? Could this happen with hard cornering in a car without an extended sump?
Found this on Bimmerpost. It's interesting that on both the MSV and Goodwood driving days previously mentioned BMW provide their own cars, which may even have baffled sumps to prevent oil starvation, who knows...
As I work for one of the leading BMW tuners though I'll be following this thread closely. Best of luck.
As I work for one of the leading BMW tuners though I'll be following this thread closely. Best of luck.
fourspoons said:
Driver101 said:
Not good to hear dealers are snooping about to find out if the car has being tracked.
Why would they have done that when they could have just stayed quiet and be paid by BMW to carry out the repair under warranty?
That is a very good question right there. The service manager actually sounded pretty smug when he told me his mechanics told him it looked like it might have been on track and then he tracked down some evidence. It sounded like the dealership had actively offered this information to BMW when presenting the warranty claim.Why would they have done that when they could have just stayed quiet and be paid by BMW to carry out the repair under warranty?
Why they would take it upon themselves to do this to a customer that has purchased 3 new cars from them in the last 7 years I will never know.
fourspoons said:
The Turbonator said:
How did it break op? Did it just go bang all of a sudden or were there any warning lights, strange noises, first?
No warning at all, thought I felt a loss of power, then it cut out completely. Ironically there were no warning lights or error messages in iDrive afterwards either. 
Hello Op,
It’s a poor situation and I feel it’s made worse by your chosen dealer.
The warranty claim will be honoured, as highlighted it’s a reasonable cause for a claim, it can’t really be argued against and BMW, I would presume, are quite sensible and possibly would like to inspect the damage for their quality records, manufacturing defects, material defects etc.
Don’t start to worry about court, costs, time just yet, I’m sure this will be resolved quickly.
When it is honoured I suggest that you write an email to your dealer letting them know about your displeasure with them with respect to the unnecessary upset caused by their lack of understanding.
I wouldn’t write off BMW, just take your business to another dealer.
As an aside, I would suggest to your dealer as this claim is still ongoing then you still need the courtesy car.
It’s a poor situation and I feel it’s made worse by your chosen dealer.
The warranty claim will be honoured, as highlighted it’s a reasonable cause for a claim, it can’t really be argued against and BMW, I would presume, are quite sensible and possibly would like to inspect the damage for their quality records, manufacturing defects, material defects etc.
Don’t start to worry about court, costs, time just yet, I’m sure this will be resolved quickly.
When it is honoured I suggest that you write an email to your dealer letting them know about your displeasure with them with respect to the unnecessary upset caused by their lack of understanding.
I wouldn’t write off BMW, just take your business to another dealer.
As an aside, I would suggest to your dealer as this claim is still ongoing then you still need the courtesy car.
fourspoons said:
That is a very good question right there. The service manager actually sounded pretty smug when he told me his mechanics told him it looked like it might have been on track and then he tracked down some evidence. It sounded like the dealership had actively offered this information to BMW when presenting the warranty claim.
Do think it could be a junior person at BMW taking the decision, relying on what was being relayed to them.Gassing Station | General Gassing | Top of Page | What's New | My Stuff