Brand new A3 breaks down... Dealer then goes Golfing in it..
Discussion
djt100 said:
+1, I'd be going nuts and want the car replaced, no telling how it has been used whilst not in your possesion
Nope, I can't do it. I've drafted three responses, and not one of them adequately describes how ridiculous your stance is. I only hope for your sake you never leave your car with anybody unattended - tyre fitters, valet boys, anywhere really - as you'd surely require a new car, just in case - after all, there's no telling what damage they could do reversing your car in tight circles while bouncing off the limiter and hand braking, is there?While my argument might sound silly, I believe it holds weight. You simply cannot demand recompense for damage that may or may not have occurred, especially where there is absolutely no claim by the customer that any damage has been caused to the engine at all. Where would that possibly end?
Edited by iphonedyou on Tuesday 23 August 16:54
Which audi dealer was this? my brother in law works for an Audi dealership i pointed him to this thread but hes not heard from any of his work work college's about which dealer did this but they are all desperate to find out who it was ( seems to be some friendly banter rivalry with other dealerships)
1bhp said:
Which audi dealer was this? my brother in law works for an Audi dealership i pointed him to this thread but hes not heard from any of his work work college's about which dealer did this but they are all desperate to find out who it was ( seems to be some friendly banter rivalry with other dealerships)
But let's not name them as that would break our N&S rules 
J4CKO said:
Funy how the uproar is becasue the dealer bod used their car as personal transport but nobody mentioned a brand new premium car that wont start on a regular basis !
The odd fault is always a possibility no matter how 'premium' the price tag. I'm sure if the issue had been fixed quickly with minimal hassle we wouldn't be talking about it. It happens, that's life. The two more obvious issues are that it took two weeks to diagnose what sounds like a pretty simple problem and seemingly in the meantime the car was being used to ferry budding Nick Faldo's to their pitch and putt of choice.
Garlick said:
1bhp said:
Which audi dealer was this? my brother in law works for an Audi dealership i pointed him to this thread but hes not heard from any of his work work college's about which dealer did this but they are all desperate to find out who it was ( seems to be some friendly banter rivalry with other dealerships)
But let's not name them as that would break our N&S rules Plus it wouldn't be fair on the dealer until they got the opportunity to rectify things
Although I can see why it would provoke amusement and ridicule amongst the Audi network
There's one thing bothering me when reading through these 10 pages. OK, the dealer has done enough (probably a few other FOC things wouldn't be too bad) to rectify and apologize. The apology is the most important part.
But no-one else feel that in a situation like this would be like putting on your shoe after someone else has been in it? Just something a bit uncomfortable? Its probably a little bit of OCD, but I'd feel very uncomfortable every time I get into my car after learning of this mishap.
But no-one else feel that in a situation like this would be like putting on your shoe after someone else has been in it? Just something a bit uncomfortable? Its probably a little bit of OCD, but I'd feel very uncomfortable every time I get into my car after learning of this mishap.
being fairly new to the main dealer car trade (7 months in now) i must say that i have witnessed the mentality of 'cars are just lumps of metal' as some see them as nothing more than a commodity.
this is thankfully not widespread and its certainly not my outlook, but then again i respect other peoples property; no matter if its something i have sold them or something they have lent me.
The practice of using customer cars for personal use is normally always reserved for fault finding and as such cars should be cleaned/put back to how they were found before returning them to the customer.
this is thankfully not widespread and its certainly not my outlook, but then again i respect other peoples property; no matter if its something i have sold them or something they have lent me.
The practice of using customer cars for personal use is normally always reserved for fault finding and as such cars should be cleaned/put back to how they were found before returning them to the customer.
Jayho said:
But no-one else feel that in a situation like this would be like putting on your shoe after someone else has been in it? Just something a bit uncomfortable? Its probably a little bit of OCD, but I'd feel very uncomfortable every time I get into my car after learning of this mishap.
Even with a brand-new car, a fair number of people will have driven it, mostly quite aggressively, before you get it.Don't ever watch a car being loaded on to a transporter!
Deva Link said:
Jayho said:
But no-one else feel that in a situation like this would be like putting on your shoe after someone else has been in it? Just something a bit uncomfortable? Its probably a little bit of OCD, but I'd feel very uncomfortable every time I get into my car after learning of this mishap.
Even with a brand-new car, a fair number of people will have driven it, mostly quite aggressively, before you get it.Don't ever watch a car being loaded on to a transporter!
Deva Link said:
Jayho said:
But no-one else feel that in a situation like this would be like putting on your shoe after someone else has been in it? Just something a bit uncomfortable? Its probably a little bit of OCD, but I'd feel very uncomfortable every time I get into my car after learning of this mishap.
Even with a brand-new car, a fair number of people will have driven it, mostly quite aggressively, before you get it.Don't ever watch a car being loaded on to a transporter!
Personally I feel a little more should have been done to appologise for the condition her Audi was returned in.
Willy Nilly said:
IIRC a bloke in Maldon sent his 911 to have some tyres changed. They didn;t have the tyres so kept it there while they were ordered. Tyre monkeys decided to do a little test drive killing a little lad that was walking along side the road.
http://www.dailymail.co.uk/news/article-1348989/Ryan-Fleming-8-killed-Kwik-Fit-workers-taking-customers-Porsche-spin.htmltonywilliams said:
Willy Nilly said:
IIRC a bloke in Maldon sent his 911 to have some tyres changed. They didn;t have the tyres so kept it there while they were ordered. Tyre monkeys decided to do a little test drive killing a little lad that was walking along side the road.
http://www.dailymail.co.uk/news/article-1348989/Ry...OPC had my 996 a couple of years ago - came back next day with 70 miles extra and 1/4 tank of fuel missing.
Long story short they denied everything.
I got the dealer principal involved who said the car had needed an 'extended' test drive.
Coincidentally the service manager lived 35 miles away.
I got a 15% off the next service agreed that I made them put in writing. Waited till the major service before using it. Went to pay and said 'don't forget my 15% off' to which all knowledge was denied. Fortunately I had taken the letter with me so they had to do a massive U turn. If I hadn't made them put it in writing I would have been stuffed.
Long story short they denied everything.
I got the dealer principal involved who said the car had needed an 'extended' test drive.
Coincidentally the service manager lived 35 miles away.
I got a 15% off the next service agreed that I made them put in writing. Waited till the major service before using it. Went to pay and said 'don't forget my 15% off' to which all knowledge was denied. Fortunately I had taken the letter with me so they had to do a massive U turn. If I hadn't made them put it in writing I would have been stuffed.
I'm yet another person who is amazed that a supposedly high quality car needs its seat backs replaced after a golf trip along with the prior starting issues.
Well, I would be amazed, but after the recent shambles which is another PHers polo GTI DSG 'box freezing up you've got to wonder what VAG are trying to do with their reputation for well built cars...
Well, I would be amazed, but after the recent shambles which is another PHers polo GTI DSG 'box freezing up you've got to wonder what VAG are trying to do with their reputation for well built cars...
Garlick said:
No i'm not.
I'm saying that I have seen it happen myself (caveat - they asked permission).
Do I think it deserves a free new car? No. Do I think the OP should appoint a lawyer to seek compensation? No. Do I think the outcome is fair and satisfactory? Yes.
I might have pushed for a free service, but (perhaps I am biased thanks to my earlier experience at a dealer) I think many on here are blowing it out of reasonable proportion. He didn't even play 18 holes FFS.....
This. Personally I'd go for a free service - but that's fair and adequete.I'm saying that I have seen it happen myself (caveat - they asked permission).
Do I think it deserves a free new car? No. Do I think the OP should appoint a lawyer to seek compensation? No. Do I think the outcome is fair and satisfactory? Yes.
I might have pushed for a free service, but (perhaps I am biased thanks to my earlier experience at a dealer) I think many on here are blowing it out of reasonable proportion. He didn't even play 18 holes FFS.....
It's "I want my compo" culture at it's worst being demonstrated by some people here - and I'll bet 9/10 of the same people will start foaming at the mouth when people throw whiplash claims into accident claims. Recompense should be appropriate.
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