My recent car buying experiance - Cool Story Bro etc
Discussion
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
Of course it's their loss. They are in the business of selling cars and they'd have missed out on a sale due to disingenuous practices (in the case where they mention the fee AFTER a price has been agreed) . It could sit their on their forecourt costing them money for an indefinite period.As other posters have said it's the overall price that matters, I couldn't care less how they split their invoice as long as the total cost to me remains the same.
What pisses me off is when you've made a deal and then the admin fee suddenly rears it's ugly head, they can either discount the sale price by that amount or I'd walk unless it was the most spectacular offer imaginable.
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
Bought a year newer with 2/3rds of the mileage with a full service history and higher spec and didn't have the few little body scuffs for.....If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
An extra €500.
E36Ross said:
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
Bought a year newer with 2/3rds of the mileage with a full service history and higher spec and didn't have the few little body scuffs for.....If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
An extra €500.
I did say it would be silly to walk for the sake of £26 for a good car, you have obviously found a better one.
Motorrad said:
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
Of course it's their loss. They are in the business of selling cars and they'd have missed out on a sale due to disingenuous practices (in the case where they mention the fee AFTER a price has been agreed) . It could sit their on their forecourt costing them money for an indefinite period.As other posters have said it's the overall price that matters, I couldn't care less how they split their invoice as long as the total cost to me remains the same.
What pisses me off is when you've made a deal and then the admin fee suddenly rears it's ugly head, they can either discount the sale price by that amount or I'd walk unless it was the most spectacular offer imaginable.
Just my humble opinion which is not worth much to anybody else
Going through this at the minute with EH in York
Went in one night as I had seen the car I wanted in another store, paid my £200 on credit card for the protection and to have it shipped over. After I had paid the guy then said, he wouldn't order it until they have given me a quote on my car for part ex (3 days later), I didn't mind as I am in no rush for the car but this sparked some confused looks from the Mrs.
Anyway, 3 days later and i'm in at 10 for the evaluation, Mrs is 17 weeks pregnant, grumpy and hungry. I let them know this so they speed things up a little.
Car is spot on, nothing wrong - offered me a shocking price against the new car with loads of extras smashed on to the quote, I told them not to even put on in the first place.
3 hours passed and we're still waiting for the sales guy to remove the balance and sort it out. Finally get everything removed but they have put on £20 in fuel and £99 for "admin fee's", I politely told him to swivel and take it off or I'd be walking. At this point the Store manager comes up and says its company policy to put the admin fee on.
Told them we'd speak about the price after the car was in and i'd test driven it. We'll see what happens on Saturday!! Hopefully with some info from trading standards and what I've read on here, i'll be able to buy the car for the price listed on the window.
Went in one night as I had seen the car I wanted in another store, paid my £200 on credit card for the protection and to have it shipped over. After I had paid the guy then said, he wouldn't order it until they have given me a quote on my car for part ex (3 days later), I didn't mind as I am in no rush for the car but this sparked some confused looks from the Mrs.
Anyway, 3 days later and i'm in at 10 for the evaluation, Mrs is 17 weeks pregnant, grumpy and hungry. I let them know this so they speed things up a little.
Car is spot on, nothing wrong - offered me a shocking price against the new car with loads of extras smashed on to the quote, I told them not to even put on in the first place.
3 hours passed and we're still waiting for the sales guy to remove the balance and sort it out. Finally get everything removed but they have put on £20 in fuel and £99 for "admin fee's", I politely told him to swivel and take it off or I'd be walking. At this point the Store manager comes up and says its company policy to put the admin fee on.
Told them we'd speak about the price after the car was in and i'd test driven it. We'll see what happens on Saturday!! Hopefully with some info from trading standards and what I've read on here, i'll be able to buy the car for the price listed on the window.
Edited by Joe23holmes on Thursday 12th January 13:10
This adding on of some fees(s) or other just to bump up their profits is a very snide way of getting the, (sometimes VERY stupid punter), to pay more money. Big group dealers are the worst.
In order to get the price down below a certain figure - they advertise the product so that it LOOKS cheaper than it actually is. Having got you snared in the showroom - another cost is then added to the price that you've already agreed that you will pay.
I have complained to Trading Standards about this disgusting practise, and their answer is that the dealer can charge whatever they like and TS implied that, (1), if you don't like it - walk away, (2), if the dealer doesn't like it, he can refuse to sell you the product. The fact that what they are doing is morally and ethically underhand has nothing to do with TS or the law. An equally disgusting way to treat the customer. I intend to write to both Rogue Traders and Rip-Off Britain, both of the BBC, about these practises.
I went to my bank to pay off a large chunk of my mortgage, (£65,000). After giving the bank all the details of where the money was to go to, (Nationwide), they informed me that as the amount was over a certain prescribed, (by them), amount, there would be a fee to pay. I, carefully, explained that I was not paying any fee at all, which in my mind was being done via pushing one button, and that they had better reconsider. They did, and "waived" it.
The practises above are carried out in the certain knowledge that MOST of the punters presented to the people that carry out these sharp practises won't argue.
It is a sad reflection of the intelligence of people that, very, very sadly, there are 40% of the population that are thick and stupid.
ALL cashback offers on other goods are based completely on the proportion of people that the retailer gambles on NOT claiming the cashback. Hence the number of thick and stupid people.
In order to get the price down below a certain figure - they advertise the product so that it LOOKS cheaper than it actually is. Having got you snared in the showroom - another cost is then added to the price that you've already agreed that you will pay.
I have complained to Trading Standards about this disgusting practise, and their answer is that the dealer can charge whatever they like and TS implied that, (1), if you don't like it - walk away, (2), if the dealer doesn't like it, he can refuse to sell you the product. The fact that what they are doing is morally and ethically underhand has nothing to do with TS or the law. An equally disgusting way to treat the customer. I intend to write to both Rogue Traders and Rip-Off Britain, both of the BBC, about these practises.
I went to my bank to pay off a large chunk of my mortgage, (£65,000). After giving the bank all the details of where the money was to go to, (Nationwide), they informed me that as the amount was over a certain prescribed, (by them), amount, there would be a fee to pay. I, carefully, explained that I was not paying any fee at all, which in my mind was being done via pushing one button, and that they had better reconsider. They did, and "waived" it.
The practises above are carried out in the certain knowledge that MOST of the punters presented to the people that carry out these sharp practises won't argue.
It is a sad reflection of the intelligence of people that, very, very sadly, there are 40% of the population that are thick and stupid.
ALL cashback offers on other goods are based completely on the proportion of people that the retailer gambles on NOT claiming the cashback. Hence the number of thick and stupid people.
Monkeylegend said:
If their business and bonuses depended on that sale they would have sold, but clearly it didn't. There was no mention of it being a hidden admin charge in the post I responded to. That's not to say it wasn't, but I still think if the car is right the only loser here is the person looking to buy.
Just my humble opinion which is not worth much to anybody else
I see your point of view but given their very existence as a business relies on selling vehicles (and presumably quite a few of them) then every time someone walks over an admin fee they are the ones cutting their noses off to spite their whassname. Just my humble opinion which is not worth much to anybody else
There is a massive supply of used cars out there and it's very much a buyers market.
edit to add: Joe a couple of posts up- if that's how they're treating you before they've got their hand on your money imagine how well they'll deal with any problems you might have post sale. Personally I wouldn't buy from an outfit like that and certainly not EH, the only people I can think of who are worse are AS!
Edited by Motorrad on Thursday 12th January 13:47
I pulled that figure from 50 years of experience in the motor trade. Why do you think that companies spend zillions advertising their rubbish on TV. It's because they rely, very heavily, on the large percentage of Joe Public that actually fall for that flannel.40% is very conservative.
Just watch the consumer programmes on TV to see the numbers of people that DON'T do their research when purchasing something and are then surprised when they discover they've been ripped off.
Just watch the consumer programmes on TV to see the numbers of people that DON'T do their research when purchasing something and are then surprised when they discover they've been ripped off.
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
Course its their loss, they are in the business to sell as many as possible.If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
If there was a line of people selling lemonade on stands, whose loss is it? Customer can go to the many hundreds of other stands and buy some lemonade, meanwhile the guy charging a 'glass handling fee', gets fewer customers and less profit and business.
They need you more than you need them.
What the hell is an admin fee anyway? Admin assistants get paid 9 to 5, why should there be a charge on the customer for them to file a few bits of paper, its their job.
EazyDuz said:
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
Course its their loss, they are in the business to sell as many as possible.If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
If there was a line of people selling lemonade on stands, whose loss is it? Customer can go to the many hundreds of other stands and buy some lemonade, meanwhile the guy charging a 'glass handling fee', gets fewer customers and less profit and business.
They need you more than you need them.
What the hell is an admin fee anyway? Admin assistants get paid 9 to 5, why should there be a charge on the customer for them to file a few bits of paper, its their job.
We are talking cars here not fizzy drinks, get a grip
datum77 said:
I pulled that figure from 50 years of experience in the motor trade. Why do you think that companies spend zillions advertising their rubbish on TV. It's because they rely, very heavily, on the large percentage of Joe Public that actually fall for that flannel.40% is very conservative.
Just watch the consumer programmes on TV to see the numbers of people that DON'T do their research when purchasing something and are then surprised when they discover they've been ripped off.
I see, it must be right then.Just watch the consumer programmes on TV to see the numbers of people that DON'T do their research when purchasing something and are then surprised when they discover they've been ripped off.
I knew a guy once who claimed he had 25 years experience in his job, turns out it was actually 1 years experience repeated 24 times.
rlengthorn said:
Monkeylegend said:
datum77 said:
It is a sad reflection of the intelligence of people that, very, very sadly, there are 40% of the population that are thick and stupid.
Where did you pull that figure from?
EazyDuz said:
Monkeylegend said:
Not really their loss, they still have the car and will sell it to somebody else.
If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
Course its their loss, they are in the business to sell as many as possible.If it was a good car I would say in this case the OP is really cutting of his nose for the sake of a principle and £26.
If there was a line of people selling lemonade on stands, whose loss is it? Customer can go to the many hundreds of other stands and buy some lemonade, meanwhile the guy charging a 'glass handling fee', gets fewer customers and less profit and business.
They need you more than you need them.
What the hell is an admin fee anyway? Admin assistants get paid 9 to 5, why should there be a charge on the customer for them to file a few bits of paper, its their job.
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