Advice on car windscreen issue with main dealer needed
Discussion
sasha320 said:
Why did they repair the windscreen in the first place?
Because it had minor surface chips that hadn't turned into spider cracking - and, as you already said - it's generally preferable to repair a screen rather than replace it.If the repair takes. Which it didn't - but that didn't show itself until after you'd taken possession... (If it had taken, you'd have been none the wiser, right? And you've already said that a repair is better than replacement, right? Not that you'd have known if they'd simply replaced it before you took possession...)
So they have a responsibility to fix it. Which they're accepting - by offering you the opportunity to get the replacement arranged at your own convenience, and at no cost to you.
What on earth do you WANT here?
Do you want them to arrange the replacement? I'm sure they will be happy, but it'll probably mean leaving the car with the dealership when the glass guy's next in. I guess you'll then demand a courtesy car and complain about the inconvenience.
Or are you suffering buyer's remorse, and are looking for any excuse to return the car for a full refund?
sasha320 said:
Just to add; maybe by pre-existing fault I meant ‘sub standard repair’.
A "sub-standard" repair would have been visible when you took delivery.Butter Face said:
Oh man, I am out 
You sir sound like you need to buy brand new cars..... Used cars with used windscreens aren't for you.
What you meant to say was used cars with recently (poorly) repaired windscreens presented in near perfect condition for sale whose repairs fail when 100 miles down the road aren’t for me.You sir sound like you need to buy brand new cars..... Used cars with used windscreens aren't for you.
I would agree with that, but courtesy of helpful feedback from this thread I’m starting to realise there is a reality to this situation that I didn’t realise.
Butter Face said:
Yes, quite OP sounds just like the type.
Get it replaced, the garage give you the excess back, you get a screen, the world is right again and life continues, hurrah.
Orrrrrrrrrrrrrrr, keep moaning at them, expect them to replace the screen themselves, get disappointed, stressed and annoyed and end up getting nothing.
Seems reasonable.
Typical car dealer reply. OP sounds just like the type.Get it replaced, the garage give you the excess back, you get a screen, the world is right again and life continues, hurrah.
Orrrrrrrrrrrrrrr, keep moaning at them, expect them to replace the screen themselves, get disappointed, stressed and annoyed and end up getting nothing.
Seems reasonable.
Dealer does a botch job on the screen which probably should have been replaced at dealer's cost prior to the car being offered for sale.
Dealer then passes problem to customer.
It's all about profit for dealers. Never think anything else.
Camelot1971 said:
Claim on your insurance and let them pay the excess - that seems very fair and reasonable.
I don't think you can expect a "new" windscreen on any used car. They repaired it before sale, they aren't responsible for further damage once you leave the forecourt.
I don't think you can expect a "new" windscreen on any used car. They repaired it before sale, they aren't responsible for further damage once you leave the forecourt.
helmutlaang said:
Take up their offer of paying excess and move on.
Life is too short.
Damage is preexisting and occurred before policy inception. Life is too short.
helmutlaang said:
Christ on a bike.
Replace screen with no cost to yourself,move on and enjoy your premium motoring.
Please.
OP - just so that I've got this clear - for 100 miles you didn't spot the [repaired] damage and it suddenly cracked off?Replace screen with no cost to yourself,move on and enjoy your premium motoring.
Please.
So the dealer has effectively offered you a new windscreen by agreeing to pay your excess. This sounds like a very fair offer. Agree to it and by Wednesday of next week you’ll have a car with a new screeen and can forget about what happened.
I know it’s annoying when things like this happen, but they do. Life’s too short to spend too much time worrying about them.
I know it’s annoying when things like this happen, but they do. Life’s too short to spend too much time worrying about them.
Red 4 said:
It's all about profit for dealers. Never think anything else.
Car dealer in operating for profit shocker Personally OP I would take the offer of them paying the excess and do it through insurance, that way Autoglass will come to your home/work and do it giving you no inconvenience at all. Even if the dealer says they'll replace it (which I doubt they will) you will have a 200 mile round journey which will be a big inconvenience.
Theres also a chance that if you keep pushing they may well just turn round and say well actually our warranty doesn't cover bodywork & glass so you're on your own.
TooMany2cvs said:
Of course it bloody is. Isn't that why every business exists?
I prefer to deal with dealers who are honest and do the right thing.They are few and far between in my experience but I have come across a few good ones.
I have no problem with those dealers making a decent profit.
Unfortuntely, a good proportion of the motor trade appear to be shysters/ semi-retarded.
Red 4 said:
TooMany2cvs said:
Of course it bloody is. Isn't that why every business exists?
I prefer to deal with dealers who are honest and do the right thing.They are few and far between in my experience but I have come across a few good ones.
I have no problem with those dealers making a decent profit.
Unfortuntely, a good proportion of the motor trade appear to be shysters/ semi-retarded.
The windscreen would have been damaged (and subsequently repaired) before policy inception. Therefore, it wouldn't be covered under the OP's insurance.
You can try and argue the point with the dealer but frankly speaking, they either entertain it or they don't; there cannot be an in between.
Offering to pay the excess on the OP's insurance is a cop-out and a lazy way to deal with the issue.
You can try and argue the point with the dealer but frankly speaking, they either entertain it or they don't; there cannot be an in between.
Offering to pay the excess on the OP's insurance is a cop-out and a lazy way to deal with the issue.
TooMany2cvs said:
And what could be more "honest" and "the right thing" than offering to replace the screen at no cost to the OP, in a way that minimises their disruption, even though it was fine when the OP took delivery of the car?
You need to read this thread again.Pre-existing damage. Probably fraud if the op claims on his policy.
Not that that appears to bother the dealer.
sasha320 said:
Glassman said:
OP - just so that I've got this clear - for 100 miles you didn't spot the [repaired] damage and it suddenly cracked off?
No. The glass was showing no sign of repairs, chips or cracks.The cracks surfaced after 100 miles of driving.
Dabooka said:
FFS, you can claim on my insurance if it closes this f
king thread.
Remember, it is entirely discretionary to read and / or participate in a forum thread.king thread.It is evident from the contrasting views that there is something to debate here - if you choose to.
You should consider using this discretion rather than winding yourself up.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff