Warranty Issues

[swisstoni]

How is a service history going to show how a vehicle was used?

[wpa1975]

swisstoni said:

How is a service history going to show how a vehicle was used?

So lets say one car has only done 4000 miles in a year against one that has done 17000 miles, stands to reason the lower mileage has done shorter runs or lack of use

[poo at Paul's]

wpa1975 said:

It is pretty standard practice for warranty companies to ask for service history, has been the case for many years.

Why don’t they ask for what they supposedly need up front then, and if it’s not good enough, refuse to cover…?

(Obvious answer is obvious!)

Edited by poo at Paul's on Wednesday 7th June 11:28

[poo at Paul's]

wpa1975 said:

swisstoni said:

How is a service history going to show how a vehicle was used?

So lets say one car has only done 4000 miles in a year against one that has done 17000 miles, stands to reason the lower mileage has done shorter runs or lack of use

Or it means the owner works part time, is retired, lives closer to their destinations, or has another vehicle they drive too…..all of which is utterly irrelevant to warranty on a starter motor! Unless they have a clause to say it’s only covered if the vehicle has done or does do a minimum number of miles per year! Which of course, it doesn’t as to say so would be ridiculous!

It is also completely irrelevant as to how the vehicle has been used prior to the policy being set up, they have the choice to cover the car on warranty or not, the time to do their due diligence about that is well past!
As we all know, this is just a ‘mess him about and he’ll get bored and just pay’ scenario that will work as the OP needs his car and it currently doesn’t work, so he’ll end up paying.

[ZeroVision]

Court_S said:

These third part warranties are rubbish; even the likes of the BMW insured warranty can be a a nightmare. The first stance seems to be finding a way to wriggle out of it, no matter how minor.

Ultimately they’re there to make money and not paying out makes them more money.

I was told VW Group warranty wasn't great, but the dealer were bizarre, My glovebox broke and the dealer put on the claim that I had put too much weight in it so VW decline, I had small torch napkins from MCDs and the book pack!

The vibration in my dash took 6 hours to solve and they said they won't get paid for more 2 hours if they are lucky!

[Arfur5]

poo at Paul's said:

Why don’t they ask for what they supposedly need up front then, and if it’s not good enough, refuse to cover…?

(Obvious answer is obvious!)

Edited by poo at Paul's on Wednesday 7th June 11:28

I have raised this with them, but along with all my other emails, they haven't responded to anything I have raised other than a standard holding response.

[eltax91]

My post was deleted. Presumably because I named the warranty company I had the same issues with.....

Why MODS?

[GeniusOfLove]

To be fair expecting anyone to offer a meaningful warranty on a 12 year old Land Rover is highly optimistic. There isn't a single failure on that car that can't be legitimately waved away as wear and tear.

Doesn't make it right that a company took money to claim to offer any level of cover of course, but the cost to offer genuine cover on a car like that would have to be a couple of grand a year, and nobody is paying that. To put it another way how much would I have to pay you for you to totally indemnify me against all repair costs on a 10+ year old Land Rover for, say, three years? I wouldn't take that gamble for £5k.

[Sheepshanks]

eltax91 said:

My post was deleted. Presumably because I named the warranty company I had the same issues with.....

Why MODS?

It's quite ridiculous - these companies are commented on all over the internet but it only seems to be on here that their names are deleted. PH has the most agressive and (which I think is interesting) rapid moderation of any forum I use.

[bad company]

eltax91 said:

My post was deleted. Presumably because I named the warranty company I had the same issues with.....

Why MODS?

No ‘naming & shaming’ allowed. You shouldn’t have named the warranty company.

[eltax91]

bad company said:

No ‘naming & shaming’ allowed. You shouldn’t have named the warranty company.

As a pose to someone further up thread who named another and called them a ‘waste of time’.

Nothing to do with ad revenue no? The one I apparently named and shamed (named and gave my actual experience of) advertises on the site. The other one doesn’t….

Suss much?

[siovey]

The only after market warranty I've had any joy from is the BMW one. All the others have been a total waste of money in my experience. Good luck OP, hope you have better luck than I ever have. I've only ever been fed all this 'wear and tear' bs they seem to come up with!

[Arfur5]

Today's email from them has just come through.

Asking for service history and receipts.

Feels like Groundhog Day.

Despite sending the service book copies on chat and then email as they requested, we are back to the day 1 request.

Off to go to trustpilot and any other form I can find to give feedback on the warranty

[bad company]

eltax91 said:

bad company said:

No ‘naming & shaming’ allowed. You shouldn’t have named the warranty company.

As a pose to someone further up thread who named another and called them a ‘waste of time’.

Nothing to do with ad revenue no? The one I apparently named and shamed (named and gave my actual experience of) advertises on the site. The other one doesn’t….

Suss much?

I agree with the policy. I understand and sympathise with your situation but it’s not fair to potentially damage companies and livelihoods when there’s no right of reply.

[Dracoro]

bad company said:

I agree with the policy. I understand and sympathise with your situation but it’s not fair to potentially damage companies and livelihoods when there’s no right of reply.

I get what you are saying but there is a “right of reply” as the not-to-be-named company are free to create a login here and reply with their side of this….

[stevemcs]

Just keep chasing them, ask them why they need the service history as it bares no impact on the starter motor. If they refuse to pay due to the service history then ask for your money back as they shouldn't have taken the car on in the first place.

Typically they refuse a claim very quickly. Ask to speak to the claims handler or a manager. We refuse to carry out warranty work as its not worth our time.

[Arfur5]

I did raise the question about why the service history was required for a starter motor but they didn't respond.

They have now had copies of the stamped service book 3 times, I can't get past the request for the service history to even move onto them accepting or declining the claim.

Just put factual review on Trust Pilot. It's not live yet but there are recent 1 star reviews.

There is no reason for them not to pay out based on what is written in the policy so think we will be stuck at this stage forever.

I have raised a complaint to the warranty company in addition to all the emails but with a timeline of 20 working days for a response, will be a while yet for them to decline the claim and I can go to the ombudsman.

[stevemcs]

Have you got as far as a claims number

[Trevor555]

Do these warranty companies require a full service history on a used car from before the warranty is issued?

First I've heard of it...

If that's the case then the dealer selling you the warranty shouldn't have issued/sold the warranty on a car that doesn't qualify.

Or if you didn't buy from a dealer, the warranty company should have asked for the FSH before taking your money.

Edited by Trevor555 on Wednesday 7th June 19:53

[Arfur5]

I went direct to the warranty company but they didn't request anything in regard to service history at the time of taking out the policy.

I have provided them with copies of the stamped and signed and dated service history book, but they want every actual receipt for money spent on the car since before we owned it.