Black Ice hit - car a write off - Insurance experts please
Discussion
Somnophore said:
Oh, admiral can be a right pain, if you pay monthly they deduct the rest of the years premium from any settlement figure, however you should be able to negotiate a settlement figure, just ask to speak to a
manager and talk some crap about insurance ombudsman if they fanny about.
Yeah they have told me they will do that, only 3 months in to which is a ball ache.manager and talk some crap about insurance ombudsman if they fanny about.
Can I ask how you know this? and what crap should I mentioned about the insurance ombudsman?
I work in the insurance industry, so I deal with various aspects of insurance and insurers on a daily basis. Just state your case of what your car is worth, using evidence, autotrader etc, and try and come to a settlement, if they are offering silly amount advise them you are not going to accept that and that you want a managers email address and email them, etc, then say that you will be raising a complaint about them with the Insurance ombudsman. You should be fine.
m3sye said:
My car was actually up for sale before this happened, should I use that as evidence to support the value?
I wouldn't bother to mention it.As i said on the previous page, you'll be paid the current market value of the car.
How much did you pay for the car?
How long have you owned it?
How much was it advertised for sale for?
Somnophore said:
I work in the insurance industry, so I deal with various aspects of insurance and insurers on a daily basis. Just state your case of what your car is worth, using evidence, autotrader etc, and try and come to a settlement, if they are offering silly amount advise them you are not going to accept that and that you want a managers email address and email them, etc, then say that you will be raising a complaint about them with the Insurance ombudsman. You should be fine.
Wow, I take it you're some sort of junior employee then with advice like that.The situation is fairly clear cut. The Financial Ombdsman Service are clear on what they believe to be market value, which is an average of Glasses, CAP & Parkers retial price, unless one of thsoe is seriously out of kilter with the other two, in which case it would be disregarded (out of kilter can be up as well as down).
They do not find adverts particularly compelling evidence, as they would expect anyone to be able to negotiate down from the asking price. However, it is useful if the offer is derisory to use local adverts to support your case (ie no more than a 50 mile radius), as some cars have a different value in different parts of the UK for some bizarre reason.
Oh, threats of the Ombudsman are toothless. Insurers have good relationships with the FOS and tend not to be threatened by it. That's not saying they're in bed together, but the image some portray on here is that the FOS is some omnipotent being that wades through insurers with a mighty sword slaying all before them. For those who believe that, either stick to the X-box, or Greek myththology, whichever floats your boat.
Specific detail of what the FOS will do in the event of a write off here (pay particular attention to Point 2: Our General Approach.
http://www.financial-ombudsman.org.uk/publications...
Sounds like good advice to me, I don't work in insurance but that would certainly work on many of the staff in the huge regulated company that I work for. Once the customer starts talking about the Ombudsman we normally give them anything they want (within reason) to make them go away. Once they start picking on a specific manager over and over again that manager becomes much more willing to put an end to the complaint too. (unless you really rub them up the wrong way and then the heels may get dug in)
It annoys me as in many cases their demands are hugely unreasonable but an Ombudsman complaint costs money even if it is deemed to be unfounded, therefore there is a certain amount of cash we will chuck at the situation just to put an end to it.
It annoys me as in many cases their demands are hugely unreasonable but an Ombudsman complaint costs money even if it is deemed to be unfounded, therefore there is a certain amount of cash we will chuck at the situation just to put an end to it.
Blue Oval84 said:
Sounds like good advice to me, I don't work in insurance but that would certainly work on many of the staff in the huge regulated company that I work for. Once the customer starts talking about the Ombudsman we normally give them anything they want (within reason) to make them go away. Once they start picking on a specific manager over and over again that manager becomes much more willing to put an end to the complaint too. (unless you really rub them up the wrong way and then the heels may get dug in)
It annoys me as in many cases their demands are hugely unreasonable but an Ombudsman complaint costs money even if it is deemed to be unfounded, therefore there is a certain amount of cash we will chuck at the situation just to put an end to it.
It costs £350, if we've acted reasonably, offered in line with policy and the customer has chosen to go through the three tier complaints process, as stipulated by the FSA, then we've no fear of the FOS.It annoys me as in many cases their demands are hugely unreasonable but an Ombudsman complaint costs money even if it is deemed to be unfounded, therefore there is a certain amount of cash we will chuck at the situation just to put an end to it.
You need to train your staff better if they panic at the mere mention of the FOS. They should explain the complaints process fully and deal with it accordingly. There is nothing to fear if you treat customers fairly. "Fairly" does NOT mean, giving them everything they want if their demands are unreasonable.
As has been proven on this thread, everybody thinks their car is the best one in the UK and worth more than any other, when in reality it rarely is.
Somnophore said:
Oh, admiral can be a right pain, if you pay monthly they deduct the rest of the years premium from any settlement figure, however you should be able to negotiate a settlement figure, just ask to speak to a
manager and talk some crap about insurance ombudsman if they fanny about.
Is that your insurance companies official opinion about admiral?, if so i know some people who would be interested in that statement.manager and talk some crap about insurance ombudsman if they fanny about.
ZOLLAR said:
Somnophore said:
Oh, admiral can be a right pain, if you pay monthly they deduct the rest of the years premium from any settlement figure, however you should be able to negotiate a settlement figure, just ask to speak to a
manager and talk some crap about insurance ombudsman if they fanny about.
Is that your insurance companies official opinion about admiral?, if so i know some people who would be interested in that statement.manager and talk some crap about insurance ombudsman if they fanny about.
First offer was £4400. Joke!
Second offer was £5600. Still joke.
Phoned and made sure they were pricig it right as glasses said it was £6900 from dealer so i was almost bag on the cash for buying costs.
They Claimed the credit crunch ment i could only get £6300 for it. Which i took as i was mightily f
ked off with their attitude towards me and the lack of interest in paying out full value.Be careful with them. Sly b
ds will try and get out off anything!A.J.M said:
Admiral were a nightmare when i tried to get payout for my first freelander. Bought for £6850. Owned for 7 weeks then wrote off in non fault accident. Sent all paperwork, logbook, mots etc off to them.
First offer was £4400. Joke!
Second offer was £5600. Still joke.
Phoned and made sure they were pricig it right as glasses said it was £6900 from dealer so i was almost bag on the cash for buying costs.
They Claimed the credit crunch ment i could only get £6300 for it. Which i took as i was mightily fked off with their attitude towards me and the lack of interest in paying out full value.
Were they your own insurer or the third party's insurer?First offer was £4400. Joke!
Second offer was £5600. Still joke.
Phoned and made sure they were pricig it right as glasses said it was £6900 from dealer so i was almost bag on the cash for buying costs.
They Claimed the credit crunch ment i could only get £6300 for it. Which i took as i was mightily f
ked off with their attitude towards me and the lack of interest in paying out full value.A.J.M said:
Admiral were a nightmare when i tried to get payout for my first freelander. Bought for £6850. Owned for 7 weeks then wrote off in non fault accident. Sent all paperwork, logbook, mots etc off to them.
First offer was £4400. Joke!
Second offer was £5600. Still joke.
Phoned and made sure they were pricig it right as glasses said it was £6900 from dealer so i was almost bag on the cash for buying costs.
They Claimed the credit crunch ment i could only get £6300 for it. Which i took as i was mightily fked off with their attitude towards me and the lack of interest in paying out full value.
Be careful with them. Sly bds will try and get out off anything!
Which bit of the "average of Glasses, CAP & Parkers" as per the FOS recommended approach means that only Glasses applies in your caseFirst offer was £4400. Joke!
Second offer was £5600. Still joke.
Phoned and made sure they were pricig it right as glasses said it was £6900 from dealer so i was almost bag on the cash for buying costs.
They Claimed the credit crunch ment i could only get £6300 for it. Which i took as i was mightily f
ked off with their attitude towards me and the lack of interest in paying out full value.Be careful with them. Sly b
ds will try and get out off anything!
BTW, what happened to the name & shame policy on this forum, or does that only apply to advertisers?
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