New car painted wrong colour
Discussion
rkwm1 said:
Well done to all the Columbos out there, yes it is a GT8.
I went to AM HQ today to meet with the dealership guys to see what could be done. On arrival as i waited to be let in i saw a familiar blue V12S pass by me. As the gate opened to let the car in i followed it and watched it pull up in the CEO space. I parked up as quickly as possible and walked over to the car as Dr Palmer was getting out. Not wanting to miss the opportunity to put my complaint in to the top man in person, i quickly introduced myself.
I explained to him that i was there to see the dealership guys as my car had been painted in the wrong colour. He asked which car it was and i told him. He was very shocked to hear that this had happened. He told me that he would look into and find out how this could of happened and for me to speak to the dealership guys to see what solution they would offer. He then gave me his contact details and told me to get in touch with him if i was not happy with the outcome. We then spoke for a little while about his V12S, GT8(the one in reception) and how committed he was to excellent customer service.
I have to say he is a real nice guy and seemed genuinely concerned at the situation.
On entering reception i was greeted by the sales exec and sales manager for the dealership and taken over to see the car. Firstly they apologised for the situation and told me that they are investigating on both sides to see how this could happen. I then saw the car and have to say all GT8's look good but this one looks amazing. I had a good look around to see if the rest of the spec was correct, which it seemed to be and then discussed the options with them.
As things stand they will be getting back to me next week so I have the weekend to decide what i would like to do.
That sounds cautiously promising. Very good timing to bump into Palmer. Getting this on his radar is no bad thing at all. I went to AM HQ today to meet with the dealership guys to see what could be done. On arrival as i waited to be let in i saw a familiar blue V12S pass by me. As the gate opened to let the car in i followed it and watched it pull up in the CEO space. I parked up as quickly as possible and walked over to the car as Dr Palmer was getting out. Not wanting to miss the opportunity to put my complaint in to the top man in person, i quickly introduced myself.
I explained to him that i was there to see the dealership guys as my car had been painted in the wrong colour. He asked which car it was and i told him. He was very shocked to hear that this had happened. He told me that he would look into and find out how this could of happened and for me to speak to the dealership guys to see what solution they would offer. He then gave me his contact details and told me to get in touch with him if i was not happy with the outcome. We then spoke for a little while about his V12S, GT8(the one in reception) and how committed he was to excellent customer service.
I have to say he is a real nice guy and seemed genuinely concerned at the situation.
On entering reception i was greeted by the sales exec and sales manager for the dealership and taken over to see the car. Firstly they apologised for the situation and told me that they are investigating on both sides to see how this could happen. I then saw the car and have to say all GT8's look good but this one looks amazing. I had a good look around to see if the rest of the spec was correct, which it seemed to be and then discussed the options with them.
As things stand they will be getting back to me next week so I have the weekend to decide what i would like to do.
Fingers crossed you get a proposal that you're happy with.
cayman-black said:
Why did you not put this on the Aston forum ? there would be lots of help and support there.
Ha! Have you been down there? There would be no help or support at all, just a bunch of in-jokes and idiotic comments with a side order of steamrollering by one or two who think they know it all. (Even more than you find in GG, I mean)It's best avoided really.
I've been reading this thread for the past few days and I really feel for the op as I hate silver cars but like them in grey, especially more visually dramatic cars. I also wasn't sure of the body kit on the GT8 in any of the pics posted prior to the actual car above. However I think that color combo looks fantastic.
Mr_Yogi said:
I've been reading this thread for the past few days and I really feel for the op as I hate silver cars but like them in grey, especially more visually dramatic cars. I also wasn't sure of the body kit on the GT8 in any of the pics posted prior to the actual car above. However I think that color combo looks fantastic.
Thanks. I'm not too keen on silver cars either, but as you say it looks great on this.I'd just take the car, mate. You've waited a long time for it and, whilst the situation must be very frustrating, it'd be a crying shame to miss out on the car you've waited so long to buy. That said...
Is that a matt silver paint? Was the grey you ordered matt too? Accepting a car in the wrong colour is one thing, but to live with something with the wrong type of sheen (especially one as potentially difficult to maintain as a matt colour) is another!
Is that a matt silver paint? Was the grey you ordered matt too? Accepting a car in the wrong colour is one thing, but to live with something with the wrong type of sheen (especially one as potentially difficult to maintain as a matt colour) is another!
AshBurrows said:
Is that satin? Looks incredible to be honest. Told you Palmer would be a good dude and try help! Sounds like you're happier. Are you planning on tracking this? I'm curious how my car would compare in reality so would jump on a day with you if so 
Hi Ash, thanks. Sorry i have no plans to track it at the moment. Will let you know if things change.rkwm1 said:
AshBurrows said:
Is that satin? Looks incredible to be honest. Told you Palmer would be a good dude and try help! Sounds like you're happier. Are you planning on tracking this? I'm curious how my car would compare in reality so would jump on a day with you if so
Hi Ash, thanks. Sorry i have no plans to track it at the moment. Will let you know if things change.David87 said:
I'd just take the car, mate. You've waited a long time for it and, whilst the situation must be very frustrating, it'd be a crying shame to miss out on the car you've waited so long to buy. That said...
Is that a matt silver paint? Was the grey you ordered matt too? Accepting a car in the wrong colour is one thing, but to live with something with the wrong type of sheen (especially one as potentially difficult to maintain as a matt colour) is another!
Yes its Satin Titanium Silver. I ordered a satin finish. Its going to be a pain to maintain for sure!Is that a matt silver paint? Was the grey you ordered matt too? Accepting a car in the wrong colour is one thing, but to live with something with the wrong type of sheen (especially one as potentially difficult to maintain as a matt colour) is another!
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