DVLA V5 possible fraud, advise required

DVLA V5 possible fraud, advise required

Author
Discussion

5554ndhu

Original Poster:

11 posts

41 months

Tuesday 4th January 2022
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Cio.vehicles@dvla.gov.uk

CAEG | DVLA | Swansea | SA6 7JL

01792 7862207

AngeW

3 posts

29 months

Wednesday 5th January 2022
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Brilliant, thank you! those are the guys I was told to email but never a response. A phone number is super helpful!

KatieBritto

1 posts

24 months

Friday 24th June 2022
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Hi OP,

Did you manage to get this sorted out??

Same thing has just happened to me - Police and DVLA are beyond useless. 2 weeks now and I'm supposed to just not drive my car, not have it on the road, and not sell it??? I need the money from the car, I don't have a driveway and so I'm supposed to what, pay for storage?? Utterly f****ing ridiculous.

5554ndhu

Original Poster:

11 posts

41 months

Friday 24th June 2022
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Hi

I luckily got this sorted. I had to email over my vin number within my car. Basically I had to prove the car was mine.

I shortly sold the car ASAP and washed my hands as like you I had no where else to park it and was worried that they’d come back. I also paid Audi to reprogram the keys at a cost of £200

niggtv

118 posts

97 months

Wednesday 3rd August 2022
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I’ve just had the same thing happen to me. I spoke to DVLA (40 min wait!) and have provided the photos they requested. OP - did you find DVLA took the full 6-8 weeks?

DVLA said I could still sell the car, but I feel I need to resolve this first!

Shahsvp

1 posts

22 months

Thursday 18th August 2022
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My wife’s car has just been fraudulently registered to another Owner.

I was advertising her car on Autotrader had a few viewings but nothing agreed. During the viewings one buyer asked to see the service history and proof of ownership.

3-4 days later my wife received a Road Tax refund letter from DVLA. Which we found very bizarre. We called DVLA and was advised she is no longer the owner.

I’ve contacted the police for a crime ref (they cannot do anything about it)

I’ve contacted Autotrader (they have paused the advert for me)

DVLA asked for Photos of the car, VIN, ID etc to verify we still own the car. We have submitted all the info. They said 4-6 weeks it will take to investigate and remove and register the car back to us. Fingers cross it will Be as simple as that.

I dont want the car to be registered as Stolen Recover*
As that would put the value down.

Can anyone advise where we stand on Insurance? The care is no longer registered to us, im assuming this would invalidate our insurance. I really don’t want to contact insurance about it either incase they mark the vehicles history.

Also has anyone else experienced this. Did you get the car registered back to you and does it show an additional owner on the Log Book, did your ownerships period restart from the date you received it back?

I hold DVLA responsible for not making a secure system.

I work in the IT industry. All DVLA need to do is apply a secondary authentication from the current owner of the vehicle for authorising the registry of a vehicle. Just like when your send a bank transfer to another person, you get prompted with a text code on your mobile to verify you identity or if you try to login to your Amazon account from a different device - you get a text to authorise. Seriously DVLA!

beenice

3 posts

19 months

Tuesday 15th November 2022
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It happened to me to 8 weeks ago. Was advertising it for sale on Autotrader, The two guys saw the car, said they want to buy it but will return the next day and checked the V5. First one then the other and they must have memorised all they need it.
We knew something was wrong and when I checked in DVLA two days later the car was transferred.

According to action fraud and the police there is no crime whatsoever so its such a waste of time. I have CCTV recordings which no-one ever asked me to supply to. Called to DVLA 3 days after the car was transferred and the said they will investigate and asked for pictures of the car and vin which I provided the same day. They said it will take up to 6 weeks. Ii called on the 5th week to be told they're still investigating and they have up to 6 weeks.
Its now 8 weeks later and haven't heard anything from DVLA nor I have my V5.

Very frustrating and no communication whatsoever. I called today to be told that they are doing additional checks without giving me any time limit or additional Information WTF?! This is Ridiculous to say the least.
Meanwhile they managed to issue the new V5 for 5min and send it to the fraudsters.
I put a complaint at www.gov.uk/dvla/complaints

since no-one is interested of who the fraudsters are I'll just a put a photo of them here. Feel free to share anywhere for awarnes

CraigyMc

16,549 posts

238 months

Tuesday 15th November 2022
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Shahsvp said:
My wife’s car has just been fraudulently registered to another Owner.

I was advertising her car on Autotrader had a few viewings but nothing agreed. During the viewings one buyer asked to see the service history and proof of ownership.

3-4 days later my wife received a Road Tax refund letter from DVLA. Which we found very bizarre. We called DVLA and was advised she is no longer the owner.
The V5 is a document that signifies the registered keeper.
It has nothing to do with ownership, which the DVLA have no part in assigning.

beenice

3 posts

19 months

Wednesday 16th November 2022
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CraigyMc said:
The V5 is a document that signifies the registered keeper.
It has nothing to do with ownership, which the DVLA have no part in assigning.
And yet you can't do lots of stuff without it. You can't travel in Europe as they ask for it on borders, you can get private plate to protect yourself from further scams, you can't sell it because no-one would buy it without it.

chopper602

2,192 posts

225 months

Wednesday 16th November 2022
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beenice said:
You can't travel in Europe as they ask for it on borders,
What borders would they be then ? I've never been asked to show mine and there's no checkpoints at borders all the way to Croatia

randomeddy

1,447 posts

139 months

Wednesday 16th November 2022
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chopper602 said:
What borders would they be then ? I've never been asked to show mine and there's no checkpoints at borders all the way to Croatia
Switzerland has one, we were reminded to get a vignette. (sp)?

chrisch77

646 posts

77 months

Wednesday 16th November 2022
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There's no obvious benefit to someone registering them self or someone else as the new keeper of your car unless:

1) They plan to come back and steal your car - seems unlikely as they've made a paper trail via DVLA
2) They already have a similar stolen model that they wish to pass off with the ID of yours to offload it to an unsuspecting buyer (see recent M2 thread...).

Given that 2 seems most likely I would have thought there is the ringer angle that might interest the police more than the fraudulent change of keeper on the V5?

CraigyMc

16,549 posts

238 months

Wednesday 16th November 2022
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randomeddy said:
chopper602 said:
What borders would they be then ? I've never been asked to show mine and there's no checkpoints at borders all the way to Croatia
Switzerland has one, we were reminded to get a vignette. (sp)?
They don't ask for the v5. I was there with my lotus in September. They just want some francs for the vignette.

Edited by CraigyMc on Wednesday 16th November 17:22

B'stard Child

28,528 posts

248 months

Wednesday 16th November 2022
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anonymous said:
[redacted]
How does that answer the point about border crossing needing V5 produced confused

the-norseman

12,600 posts

173 months

Wednesday 16th November 2022
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Never been asked for my V5 abroad either.

Alorotom

11,978 posts

189 months

Wednesday 16th November 2022
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chrisch77 said:
There's no obvious benefit to someone registering them self or someone else as the new keeper of your car unless:

1) They plan to come back and steal your car - seems unlikely as they've made a paper trail via DVLA
2) They already have a similar stolen model that they wish to pass off with the ID of yours to offload it to an unsuspecting buyer (see recent M2 thread...).

Given that 2 seems most likely I would have thought there is the ringer angle that might interest the police more than the fraudulent change of keeper on the V5?
No idea if they still exist but if they do the fraudsters could absolutely use the illegally obtained V5 to take out a logbook loan on the car.

Acuity30

220 posts

20 months

Wednesday 16th November 2022
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I've never shown the logbook to a prospective buyer until he's handing the cash over

beenice

3 posts

19 months

Thursday 17th November 2022
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chrisch77 said:
There's no obvious benefit to someone registering them self or someone else as the new keeper of your car unless:

1) They plan to come back and steal your car - seems unlikely as they've made a paper trail via DVLA
2) They already have a similar stolen model that they wish to pass off with the ID of yours to offload it to an unsuspecting buyer (see recent M2 thread...).

Given that 2 seems most likely I would have thought there is the ringer angle that might interest the police more than the fraudulent change of keeper on the V5?
I thought they'll try to steal it but it has been a while now, Trying to use all precautionary measures. Autotrader suggests it is the second based on previous cases they've had with those same people.

Police had zero interest to find them although AT said they want to collaborate. It is appalling that fraudsters feel free to do whatever they want without any consequences.


I traveled this summer across Europe, they wanted V5 on Dover, Rumania, Serbia, Austria, France on the way back
plus it is also required to be able to buy Vignette in different countries.

Regardless, V5 is pretty important for the car owner so it shouldn't be delayed so long. They should have been better checks on the transfer not after.

wpa1975

9,033 posts

116 months

Thursday 17th November 2022
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Acuity30 said:
I've never shown the logbook to a prospective buyer until he's handing the cash over
This 100%, once paid I will show it but never before.

Trevor555

4,466 posts

86 months

Thursday 17th November 2022
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wpa1975 said:
Acuity30 said:
I've never shown the logbook to a prospective buyer until he's handing the cash over
This 100%, once paid I will show it but never before.
You expect someone to pay you without checking/seeing the V5?