Non-Fault Accident, Lapsed MOT

[catman]

Hi, He's decided not to keep the car, so will be looking for a replacement in the near future.

Tim

[catman]

dacouch said:

Did you send a polite and well worded "Official Complaint" to Tesco referring to the Ombudsman and if so what was their reply?

Was the offer low due to the lack of MOT or was it due to the way they were valuing the car overall?

Hi Dacouch, My Son was told by Tesco that he'd have to go to the Ombudsman, as he'd rejected their final offer.

It did seem a little "Mickey Mouse" how they valued the car, as they were quoting magazine prices to him. Almost the first one that they mentioned was for the exact amount that he was asking for, so they ignored that and found another that fitted what they wanted to pay.

Their Valuer commented positively on the condition of the car too. The MOT hasn't been mentioned.....

Tim

Tim

[catman]

Hi, yes We read the FOS links on valuation, which you kindly provided previously, so we understand how they arrive at a value, compared to the Insurer.

I understand that there was only a tiny difference between their initial and final offers, after my Son complained about the valuation.

Tesco confirmed in writing that their offer was final and to go to the Ombudsman, as my Son had told them that their offer wasn't realistic.

It's being taken care of by the Ombudsman now, so I'll keep you advised of any further developments, but it may be a while!

Thanks

Tim

[catman]

Hi, just to bring this thread to a conclusion, the Ombudsman have said that the final offer wasn't unreasonable and therefore, they aren't increasing it.

Many thanks to all who have contributed, especially Dacouch, with his invaluable knowlege on the subject and willingness to help.

Regards

Tim