Complaint about rubbish service rejected.
Discussion
Our usual car valet or being away, I looked on line for another one. As usual, the sponsored ads came up first on Google, with YELL'S listing of valet services being top. Choosing one, I booked for three cars to be done. Comes the appointed time and they didn't turn up. Neither did they ring to explain their absence. Ringing them, all I got was an answering machine.
I used YELL's review service to log a complaint, which was factual and not exaggerated.
YELL rejected my complaint on numerous occasions, despite my continuing to modify it, each time telling me that it did not conform to their complaints procedure.
I now believe that they will only publish a complaint if it is so diluted as to even cease being a complaint.
I used YELL's review service to log a complaint, which was factual and not exaggerated.
YELL rejected my complaint on numerous occasions, despite my continuing to modify it, each time telling me that it did not conform to their complaints procedure.
I now believe that they will only publish a complaint if it is so diluted as to even cease being a complaint.
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