Complaint about rubbish service rejected.

Complaint about rubbish service rejected.

Author
Discussion

Rosanne

Original Poster:

420 posts

198 months

Saturday 21st July 2018
quotequote all
Our usual car valet or being away, I looked on line for another one. As usual, the sponsored ads came up first on Google, with YELL'S listing of valet services being top. Choosing one, I booked for three cars to be done. Comes the appointed time and they didn't turn up. Neither did they ring to explain their absence. Ringing them, all I got was an answering machine.

I used YELL's review service to log a complaint, which was factual and not exaggerated.
YELL rejected my complaint on numerous occasions, despite my continuing to modify it, each time telling me that it did not conform to their complaints procedure.
I now believe that they will only publish a complaint if it is so diluted as to even cease being a complaint.

V8RX7

27,566 posts

269 months

Saturday 21st July 2018
quotequote all
I had similar with My Builder and Rated People

They didn't turn up - and you can't review someone you haven't used !

banghead

anonymous-user

60 months

Saturday 21st July 2018
quotequote all
nothing new unfortunately. Even trust pilot has flaws.