Do dealers like warranty work?

[phil1979]

Genuine question...

I have bought a 2 year old Alfa, which has a 3rd year of 'dealer warranty' left, following the previous 2 years of manufacturer warranty.

Since I bought the car, I have jotted down a snag list of things I would like to get ironed out, hopefully under warranty.

Now, my local Alfa dealer is not the one where the car was purchased from.

So, my question... do they actually want this kind of work? Do they simply bill Alfa UK, for example, in which case they make something out of it?

Or is it a case of a begrudging sigh, and do the minimum work they can, and try to fob off other things that they feel should not be covered by the warranty?

Just trying to gauge what sort of resistance I might face when I call up the local Alfa dealer with a list of fixes...

Cheers

Edited by phil1979 on Thursday 9th February 14:51

[phil1979]

Wafflesmk2 said:

When i worked for fiat, 2 years were fiat warranty and year 3 was an independant company for some reason.

It was a lottery for what was and wasnt covered at times, labour rates were reduced and it was a bit of a chore tbh.

This was about 5 years ago so things may have changed.

Either way, warranty work is always at a much cheaper labour rate than it is to a normal customer.

Thanks.
When you say warranty work is always at a much cheaper labour rate than it is to a normal customer, cheaper to who? Fiat corp?

[phil1979]

Got you.

So, I guess the dealer would want the work, rather than it go to another dealer in another town, regardless of the reduced rate that they would ultimately receive?

[phil1979]

Thanks for all the replies thus far.

Another question...

Is there an etiquette to getting work done? Should you do as I'm currently doing, running the car for a few months, and going to them with a snag list, or is this frowned upon?

As you can guess, I've never had such a new car before, so not sure how far one's luck can be pushed, especially as the second owner of said vehicle.

[phil1979]

The snag list is as follows:

• Whistling above 60mph on driver's side. Either door/window seal,or mirror. Well known problem, apparently.
• Passenger heated seat not working.
• 'Tappetty' noise on tickover, and mild acceleration on low revs, which wasn’t present on my old GT diesel – Alfa forums suggest a sticky injector, which others have had cured by the dealer.
• Passenger-side window washer jet stopped working - can't seem to find the fault myself (no, it's not frozen!)

Edit - in answer to an above question, if the dealer is good, I would take it back to them for servicing, as I notice they are offering 2 years warranty on any of the service items (for cambelts etc, this would be quite reassuring)

Edited by phil1979 on Thursday 9th February 15:39

[phil1979]

Thanks.

As it happens I can scrub one of them off the list... I fixed the heated seat... seems someone moved a fuse in the box, putting it in the slot next to it by mistake. All toasty warm now!