fuel used by dealer...

[misterme]

hello,
i'm after some advice please - my car had some warranty work done in the main dealer and they used half a tank of petrol replicating / resolving the problem...I asked for it back and they refused. Seems a bit tight to me, could anyone offer me some advise on what to do next? I don't see why I should have to "pay" to resolve a manufacturing problem on a car which i own which is still under warranty...thank you!

[misterme]

its a high performance car with a large tank and it only runs super unleaded. took them 3 weeks to fix it as well.

i'll roll over then.

[misterme]

surveyor said:

Move on?

Would you have preferred that they did not find the problem?

i would have preferred they fixed the problem at their cost, not mine.

[misterme]

Deva Link said:

I bet they ragged it and wore the tyres out too - have a look at how the edges have been scrubbed away.

apart from the damage they did to the car (they did repair it) they assured me as they are professionals they looked after the car and did not rag it!!!! however, i'm almost down a litre of oil too...let me put two and two together....

[misterme]

car is under 3 years old as still in warranty and turbo problems...a few hundred extra miles on the clock too...
oh and they said the oil usage is normal and within "tolerances"

[misterme]

thanks for your input, and for not reading the other replies. looks like we're on 50/50 at the moment. got to love an internet forum.

[misterme]

maybe i should have simplified the question, why should i have to pay the fuel bill for finding out the problem?

i don't see this as unreasonable: 3 weeks later, i get the car back, we fixed the problem, was a tricky one. sorry it took so long. unfortunately we did x amount of miles fixing it and used 1/2 tank of fuel, but we replaced it for you.

[misterme]

no they replicated the problem from day one. it actually turns out they run out of fuel in the car and replaced some of it!!!!!!!!

[misterme]

if it was a couple of miles / litre or two i wouldn't mind, infact of course i'd expect it.
ah well, good to gauge some opinions and let off some steam. healthy debate? cheers. adios.

[misterme]

BaronVonVaderham said:

Half a tank of fuel, litre of oil and a few hundred miles?

High performance car?

3 weeks?



Balls, nothing takes three weeks.

Your car has been used as personal transport by some spanner monkey for a few dirty weekends away.

Main dealer or independant?

i know thats why i am a bit miffed. main dealer.

[misterme]

its black!
(james: i did ask, they said many tests were required to repair the vehicle!!!!!)

i have spoken / written to customer services. they have fobbed me off...

its a combination of things i guess. 3 week to fix a problem, hundreds of miles on the OD, 1/2 tank of fuel missing. like someone above said, for the sake of reputation why can't they just say sorry we used your fuel.

crap analogy but what if you put your mobile phone in for repair and they used your sim card to make test calls to make sure its working? you'd be happy with that?

like many have said, its only £40 of fuel, wear and tear on the car for few hundred miles, not much in the grand scheme of things, put it down to experience. sell up and move on. i hope the manufacturer is pleased they have lost a future customer, bad news travels fast. I'll just have to try another make. I hear KIA make good cars? :-)

[misterme]

because i'm still in discussion with manufacturer and while its not a rare car you don't see one every day.