Tyre Company damaged my wheel

[SkyUK]

A couple of weeks ago I had a company round to fit new rears. Their technician, a Polish guy, was very knowledgeable and friendly, and the van was equipped with top notch German equipment. He and took a great deal of care with my wheels but had an unfortunate accident that resulted in a small amount of paint damage to my wheel. I was watching at the time and immediately raised it. We talked it through and both he and I took pictures.
I spoke with a company the next day and they confirmed he had reported it. I sent them the picture I took. I also spoke to Team Dynamics and they gave me a verbal quote for a wheel refurbishment, which I passed onto a company . I phone a company every other day, but essentially I don't seem be getting anywhere.
Does anyone have any similar experience with (a company ) who could offer any suggestions?

Edited by TonyHetherington on Wednesday 12th June 11:38

[SkyUK]

brokenrisit said:

guys give me a good clarification can i use the (a company) or not

The quality of the work done was excellent and would have no problems having that guy back to do my wheels again. However, I am no further with compensation.

[SkyUK]

Its a relativey small amount of paint damage but on a previously perfect aftermarket alloy.

The Customer Services Manage4r confirmed they would pay for the refurb, and would send me an email confirming this immediately. That was 2 weeks ago, no email, no contact despite repeated chasing. I'm about to write a letter of complaint to the MD, but my advice would be to avoid this visiting tyre company. PM me if you wish to know more details. Cheers