rejected VW warranty claim
Discussion
So I bought a VW Golf Gti in may , used from a major dealership. 14 plate, full service history, great condition. Just what I wanted. Came with 12 month vertu warrenty.
Has since had that well known problem of the dreaded heater matrix becoming blocked after the 'tea bag' breaks and loses the beads into the system. Been quoted nearly a grand to fix it by local VW specialist. Warranty people say that the issues was caused by the fact of the bag containing the silicone granules splitting and therefore breaking the heater matrix.. apparently this part is not covered in the warranty as its not suppose to last the life of the car.
As i am not a mechanic I've no idea if they just trying to get out of paying, not sure where this leaves me as I don't have a grand spare right before Christmas..
guess I could shop around?? leave it ?? would that cause any other issues other then me been cold for a month or 2 ( doesn't get much use TBF)
And for ref the car has full service history ( at VW garage) , hasn't been messed with and has been looked after.
and by the way am not saying i shouldnt have to pay , am just checking they aint taking the mick , thanks guys
Has since had that well known problem of the dreaded heater matrix becoming blocked after the 'tea bag' breaks and loses the beads into the system. Been quoted nearly a grand to fix it by local VW specialist. Warranty people say that the issues was caused by the fact of the bag containing the silicone granules splitting and therefore breaking the heater matrix.. apparently this part is not covered in the warranty as its not suppose to last the life of the car.
As i am not a mechanic I've no idea if they just trying to get out of paying, not sure where this leaves me as I don't have a grand spare right before Christmas..
guess I could shop around?? leave it ?? would that cause any other issues other then me been cold for a month or 2 ( doesn't get much use TBF)
And for ref the car has full service history ( at VW garage) , hasn't been messed with and has been looked after.
and by the way am not saying i shouldnt have to pay , am just checking they aint taking the mick , thanks guys
ok guys , thank you , especially for the post re asking for proof that the bag of silicon balls should/nt last life of engine. Its so hard to know what to do when you're not a mechanic.. guess ill have to call the warranty comp again but that will mean talking to the women who picks the phone up and her attitude is something else , ill let you know what happens
I've actually just received a VM from the guy that sold me the car. I rang them yesterday as was unable to get through to my warranty company.
He contacted them on my behalf to find out the full reason the claim was declined. He said the heater matrix itself is covered but because its been damaged by a 'wearable part' ( which isnt covered) that was the reason for the claim been rejected..
interesting to say the least, think ill be contacting VW.
He contacted them on my behalf to find out the full reason the claim was declined. He said the heater matrix itself is covered but because its been damaged by a 'wearable part' ( which isnt covered) that was the reason for the claim been rejected..
interesting to say the least, think ill be contacting VW.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff