Royal mail lost my log book, so who claims for it

[King Herald]

DVLA reckon they posted my log book and tax disc to me on the 31st January. It still hasn't arrived, so my wife has called them today. They told her they will be sending her a claim form so she can claim the lost mail and recoup the cost of the new log book off Royal Mail.

WTF. If DVLA posted it surely THEY are the ones who claim for the lost letter?

Anybody know what the law on this is, or the Royal Mail rules?

I'm away working else I'd be on the phone to them myself.

[King Herald]

NickFRP said:

King Herald said:

DVLA reckon they posted my log book and tax disc to me on the 31st January. It still hasn't arrived, so my wife has called them today. They told her they will be sending her a claim form so she can claim the lost mail and recoup the cost of the new log book off Royal Mail.

WTF. If DVLA posted it surely THEY are the ones who claim for the lost letter?

Anybody know what the law on this is, or the Royal Mail rules?

I'm away working else I'd be on the phone to them myself.

DVLA are kings
Were all Pesants

That is what worries me. My wife said the girl she spoke to sounded rather arrogant and condescending, like it were OUR fault the stuff got lost.

[King Herald]

ThunderSpook said:

I think unfortunately it's fairly normal for the receiver to have to claim with Royal Mail.

How do we answer questions such as where, when it was posted, what class and type of mail, value of contents etc etc?

To replace the log book apparently costs £25. We have no proof of this being stated when the letter was apparently sent, so how do we claim for recompense?

[King Herald]

hairykrishna said:

You'll have to claim as they won't give two shits.

You're lucky, they lost my ing passport.

I've just sent a strongly worded e mail to their complaints department.

That's five minutes of my life wasted.......

I'm pi$$ed off because I'm miles from home and can't get them on the phone myself.