New Car Woes - Friend in Need - Wrong Specification!

[Pferdestarke]

Good afternoon PH'ers.

I have a friend who ordered a new 520d M-Sport three months ago prior to the VAT increase. He specced the 8-speed auto, Pro-Nav and Black Dakota leather amongst other niceties and was very much looking forward to today as the car was due.

Cue this morning and it is delivered to his home address. All was well until he opened the driver's door only to discover it had been delivered with Cinnamon Brown Dakota, or as we have quickly named it 'dog st dakota' leather. Understandably he was very frustrated but has a few considerations before making a decision on how to proceed.

• It is a lease car bought via his employer where he is 'topping up' with a personal monthly payment

• BMW have refused to give a loan vehicle if he was to refuse the new car

• He has a personal 320d coupé which he was due to sell imminently which needs new tyres and a service. He could run this but he has swapped the private plate on to the new car and three months' mileage would devalue this vehicle further.

• There has been a price increase and VAT hike since his order so he would pay more tax on the BIK value of the re-ordered vehicle

• BMW have offered to retro-fit the specified interior but this would involve taking the dashboard apart as well as the seats which isn't ideal

Before you all insist that he rejects it, please consider his position on his existing vehicle and BMW's stance on their loan car.

How to take the fun out of a new car purchase!!

As ever, your advice/comments are welcome and I'll forward the link to this thread over to him.

What action would you take?

[Pferdestarke]

Cock Womble 7 said:

Erm, Mods?

Oh don't move it to BMW, it's fine in here surely!

[Pferdestarke]

Cock Womble 7 said:

It's some stupid, boring bks about a car. It has no place here.

Move it to GG, or just delete it.

Have some heart, the man has cinnamon leather for fk's sake.

[Pferdestarke]

Soovy said:

Option code 2645 - P0rnstar ar5eh0le brown

It is puckered in places too.

[Pferdestarke]

Silver

[Pferdestarke]

Doniger said:

Hello. I used to work in BMW fleet sales.

So yeah. Go back to the lease company and kick their asses into action.

Thanks for the advice!