Advice needed - main dealer pulling a fast one
Discussion
My wife took her C-Max in for a service yesterday with a Ford main dealer.
It's been faultless since she's had it from when it was six months old.It's now seven years old.
The car was delivered back yesterday evening and was left parked outside our house overnight.
This morning she drove it for about 5 miles and it started playing up, coughing and spluttering and losing power.
She was furious and took it back to the garage, gave them the key and told them to sort it out.
She rang the garage to check what was happening as it was getting late, only to be told that the glow plugs had gone and we would be car-less until some time on Monday.
Now I'm no mechanic but surely the glowplugs won't affect the performance once the engine is running?
Anyway, I'd like some advice because the car went in running perfectly and now it's faulty (whatever the problem).
I think the garage shouldn't charge and that it was possibly mis-adjusted or something wasn't tightened properly when it was serviced.
Anyone been in a similar position?
It's been faultless since she's had it from when it was six months old.It's now seven years old.
The car was delivered back yesterday evening and was left parked outside our house overnight.
This morning she drove it for about 5 miles and it started playing up, coughing and spluttering and losing power.
She was furious and took it back to the garage, gave them the key and told them to sort it out.
She rang the garage to check what was happening as it was getting late, only to be told that the glow plugs had gone and we would be car-less until some time on Monday.
Now I'm no mechanic but surely the glowplugs won't affect the performance once the engine is running?
Anyway, I'd like some advice because the car went in running perfectly and now it's faulty (whatever the problem).
I think the garage shouldn't charge and that it was possibly mis-adjusted or something wasn't tightened properly when it was serviced.
Anyone been in a similar position?
A quick update.
We got the car back after 12 days.
High resistance on two glow plugs. Four were replaced.
Fault still there.
Traced to possible soot in the turbo.
Garage offered to put the two good glow plugs back in and charge us for two (parts only)
We settled for leaving all new glow plugs in but paid for two (parts only).
£55 down and the inconvenience of not having a family car for 12days - probably saved the £55 on fuel
We got the car back after 12 days.
High resistance on two glow plugs. Four were replaced.
Fault still there.
Traced to possible soot in the turbo.
Garage offered to put the two good glow plugs back in and charge us for two (parts only)
We settled for leaving all new glow plugs in but paid for two (parts only).
£55 down and the inconvenience of not having a family car for 12days - probably saved the £55 on fuel
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