Not happy - any advice?
Discussion
finestjammy said:
Fair point, possibly so. I think it's because it has happened so soon after purchase...and the check is supposed to look at the condition of hoses and check for leaks etc. It gets me doubting what else has been missed. AA bloke reckoned the wheels hadn't even been taken off due to how tight the bolts were, just his opinion though. Waiting for a recovery truck to get to to my local dealer now. It will either all be sorted under warranty or the supplying dealer will be coughing up for anything else. Will be good for another OPC to take a look at everything I suppose. There's been a few hiccups along the way with the supplying dealer, nothing that hasn't got sorted though in the end.
You've every right to be annoyed mate! I would be spitting bullets, but these things do sadly happen...I am not overly confident in the quality of work that several/many (depending on your stance) of the OPC network franchises actually deliver nowadays. I've heard one too many stories of loyal customers getting shafted over a warranty claim, and of shoddy prep or shoddy maintenance work at service time to place much confidence in them as a whole. There are good OPC's but sadly the neglect of the few seem to outweigh the few that genuinely place the customer first and not profit. Just my opinion of course.
Annoyed that they haven't prepared the car properly pre-sale, but not necessarily surprised - would be my reaction.
Hope you get it sorted to your satisfaction and can get on and enjoy the car!
Fl0pp3r said:
You've every right to be annoyed mate! I would be spitting bullets, but these things do sadly happen...
I am not overly confident in the quality of work that several/many (depending on your stance) of the OPC network franchises actually deliver nowadays. I've heard one too many stories of loyal customers getting shafted over a warranty claim, and of shoddy prep or shoddy maintenance work at service time to place much confidence in them as a whole. There are good OPC's but sadly the neglect of the few seem to outweigh the few that genuinely place the customer first and not profit. Just my opinion of course.
Annoyed that they haven't prepared the car properly pre-sale, but not necessarily surprised - would be my reaction.
Hope you get it sorted to your satisfaction and can get on and enjoy the car!
Shoddy prep? What have the OPC not done?I am not overly confident in the quality of work that several/many (depending on your stance) of the OPC network franchises actually deliver nowadays. I've heard one too many stories of loyal customers getting shafted over a warranty claim, and of shoddy prep or shoddy maintenance work at service time to place much confidence in them as a whole. There are good OPC's but sadly the neglect of the few seem to outweigh the few that genuinely place the customer first and not profit. Just my opinion of course.
Annoyed that they haven't prepared the car properly pre-sale, but not necessarily surprised - would be my reaction.
Hope you get it sorted to your satisfaction and can get on and enjoy the car!
If indeed a hose has blown, are you saying that all hoses should be replaced as part of the prep (there are lots), or maybe they should all be removed and tested?
I dont know the exact details of course and neither do you. It all seems a bit over the top to me.
A hose has bust, let them fix it?
jakesmith said:
Straight back to OPC for a full and immediate refund, if that hadn't happened it would have probably run low on fuel or got dirty or some other serious problem within a short period of time anyway, why take a chance.
Any OPC that has failed to correctly ensure self cleaning paint is renewed as part of the 111 point check is clearly trying to pull your pants down and is reflective of a wider malaise in society. Things were never like this in the old days.
Some differing views coming through then, the beauty of the forum 
I sense sarcasm even eclipsing that of my own from heliicopter123? 
The car got recovered to my home as the local OPC had finished for the day by the time the recovery truck arrived. It's supposedly then being recovered to the OPC tomorrow. Let's see what they find. It's obviously a major leak somewhere as the AA chap poured coolant in and it was just as quickly gushing out from the under tray. Do you think hose leak/disconnection rather than water pump failure? I didn't hear anything 'go' before the warning light came on. I stopped within 10 seconds so hopefully no further damage...unless it is something else that's been failing. We'll see anyway.
Thanks for the comments, all welcome
I sense sarcasm even eclipsing that of my own from heliicopter123? The car got recovered to my home as the local OPC had finished for the day by the time the recovery truck arrived. It's supposedly then being recovered to the OPC tomorrow. Let's see what they find. It's obviously a major leak somewhere as the AA chap poured coolant in and it was just as quickly gushing out from the under tray. Do you think hose leak/disconnection rather than water pump failure? I didn't hear anything 'go' before the warning light came on. I stopped within 10 seconds so hopefully no further damage...unless it is something else that's been failing. We'll see anyway.
Thanks for the comments, all welcome
pattyg said:
I'm never convinced by these used car inspections. Do you actually get the list of what has been checked or is it like the BMW ghost AUC check?
To answer your question, yes. Which incidentally includes 'Radiator hoses/connections (coolant loss, leaks)'. I suppose it's a bit like an MOT though in that it's a snapshot of time and was fine at the time of inspection. Maybe after 400 miles something has split/become disconnected.There are many coolant pipes/hoses/fittings not easily visible unless covers are removed, the OPC will not have gone to this detail. Sadly the car could be upto 7 years old now so its prime time for exhaust clamps, water/ac rads and various fittings to start causing problems depending on where and how it has been kept.
Hmm, I'm getting more nervous as the hours tick by. I was looking through the various bits of documentation, PCM, owners manual etc. I looked at the service record and it all seems fine with lots of stamps, recall campaigns etc. However, the car was advertised as having one previous owner, I have the PDF advert. It has indeed had four previous owners! It's an early (Jan 09) gen 2. I don't think it's necessarily a problem as I know these cars can be used as second vehicles or if the patter of tiny feet are immenent. Just an admin error or taking the P I wonder? I might revert to my first post and commence the flaming to the dealer principal
Should I just attempt to walk away from this? It's at the local OPC tomorrow so I'll see what they find/don't find. I thought going the OPC used route would negate all, well some, of the dodgy tactics!
PS
By walking away I mean attempting to reject the car...which most likely will be a nightmare.
Should I just attempt to walk away from this? It's at the local OPC tomorrow so I'll see what they find/don't find. I thought going the OPC used route would negate all, well some, of the dodgy tactics!
PS
By walking away I mean attempting to reject the car...which most likely will be a nightmare.
Edited by finestjammy on Sunday 27th September 13:40
I think you should just relax. They'll fix it for you in a day or so and then it'll be fine. Regarding the owners that is underhand but good luck rejecting on that basis when you had the chance to check the paperwork prior to purchase.
4 owners is not unusual in 7 years for a Porsche
4 owners is not unusual in 7 years for a Porsche
jakesmith said:
I think you should just relax. They'll fix it for you in a day or so and then it'll be fine. Regarding the owners that is underhand but good luck rejecting on that basis when you had the chance to check the paperwork prior to purchase.
4 owners is not unusual in 7 years for a Porsche
Thanks, I think you're right. Bloody cars, love them but my they stress me out sometimes. I'll take my tablets and chill 4 owners is not unusual in 7 years for a Porsche
...and relax
Chillax man. Wanting to reject the car over a split host is massively OTT
As already mentioned they don't check hoses as part of 111 check.
What would you had done If God forbid the engine had a real problem ? Go to the OPC with a machine gun and massacred all of the staff ?
You have warranty and recovery FOC no need for panic enjoy the car
As already mentioned they don't check hoses as part of 111 check.
What would you had done If God forbid the engine had a real problem ? Go to the OPC with a machine gun and massacred all of the staff ?
You have warranty and recovery FOC no need for panic enjoy the car
Scooty100 said:
Chillax man. Wanting to reject the car over a split host is massively OTT
As already mentioned they don't check hoses as part of 111 check.
What would you had done If God forbid the engine had a real problem ? Go to the OPC with a machine gun and massacred all of the staff ?
You have warranty and recovery FOC no need for panic enjoy the car
^ This ^ They'll sort it , no problem ....As already mentioned they don't check hoses as part of 111 check.
What would you had done If God forbid the engine had a real problem ? Go to the OPC with a machine gun and massacred all of the staff ?
You have warranty and recovery FOC no need for panic enjoy the car
GT3cs said:
Scooty100 said:
Chillax man. Wanting to reject the car over a split host is massively OTT
As already mentioned they don't check hoses as part of 111 check.
What would you had done If God forbid the engine had a real problem ? Go to the OPC with a machine gun and massacred all of the staff ?
You have warranty and recovery FOC no need for panic enjoy the car
^ This ^ They'll sort it , no problem ....As already mentioned they don't check hoses as part of 111 check.
What would you had done If God forbid the engine had a real problem ? Go to the OPC with a machine gun and massacred all of the staff ?
You have warranty and recovery FOC no need for panic enjoy the car
I more meant that I thought I was buying a one owner rather four owner car that it's turned out to be, no biggie. I will see what tomorrow brings though. Thanks everyone.
Edited by finestjammy on Sunday 27th September 15:15
finestjammy said:
In Porsche we trust
I more meant that I thought I was buying a one owner rather four owner car that it's turned out to be, no biggie. I will see what tomorrow brings though. Thanks everyone.
Ah apologies hadn't read that bit good luck I more meant that I thought I was buying a one owner rather four owner car that it's turned out to be, no biggie. I will see what tomorrow brings though. Thanks everyone.
Edited by finestjammy on Sunday 27th September 15:15
sooty61 said:
Worth mentioning the owner discrepancy when it goes in. You never know, with the inconvenience you have suffered and this you may get some goodwill (e.g. discounted/free next service).
Agreed. Slight problem is that I won't be taking it to the supplying dealer for servicing due to the epic distance from my home. It's a different dealer group too, I can ask if they can sort some type of voucher system out possibly? It doesn't overly concern me that there have been four owners, just that it was described and advertised as a one owner car. This plus it dumping its coolant and leaving me stranded for five hours on day two of ownership does take the edge off first time Porsche experience. I had to wait several weeks to see the nice AA man when I bought the TVR Gassing Station | Boxster/Cayman | Top of Page | What's New | My Stuff